Riverside Buick GMC

Purchased a used truck at riverside GMC cartersville.30 minutes later I realized that the engine was knocking.They drove the truck themselves and agreed that the engine was knocking.They refused to make any repairs to the truck.I hold management responsible.Trade any where but riverside GMC cartersville.

BOught a brand new truck from them and when I took it in for 1st oil change(at a different dealer) found out the wiper blades were cheap replacement one's instead of the ones that should have come on the truck. Can't get anyone from dealer to respond to me about how this is possible. Avoid buying from here or getting service from here.

Bought a new truck and had a couple of issues. Can't get anyone to call me back. Once they've sold you something, they are done with you.

Looked at a truck there today not on there site . Test drove and loved to say the least then engine light comes on . Now for sale on their site for 1 2000 more after they say they can’t fix . Hmm sounds crooked to me . Be careful here for sure

After reading some of these reviews, I am writing on my experience as I don't think Cartersville GA Riverside is getting the credit they earned and deserve. It was a very wet and rainy morning as I was driving through the dealerships in Cartersville GA looking for a new/used truck, went to all three on Main Street, then to the Ford dealership on Tennessee Street, driving up one row then back down the other, at no point did a sales representative come out into the pouring rain to greet me. I then drove through Riverside no sooner i had made my way down the first row in the back of the lot, a young lady walked out to my car and introduced herself as Christina and ask if I needed anything. I replied no thanks I am only window shopping. She said okay let me know if you have any questions. I eventually drove away as I didn't see anything that caught my eye not within my price range. The next day I went looking the dealerships in town, this time I had my son with me to help me pick something out. Again raining and cold outside we drove through all the lots, still nobody bothered to come outside in the rain to greet me, we even stopped the car and looked at the sticker prices on several trucks at many of the dealerships. One last stop, Riverside Buick, as I pulled into the lot he came Christina with her red little rain jacket on walking up to my car, she said hello again, is there something I could help you with. I then told her I was looking for a truck within a certain price range and had to be able to tow my camper. She immediately pointed out three trucks to look at and went to get the keys. We spoke on pricing and financing possibilities of the two trucks I liked the best, but due to financial reasons I couldn't get approved with my current situation or they wanted too much money as a down payment that I didnt have. So my son and I left the dealership. The next day Christina called me she said I have three different banks that I have been approved from for either of the vehicles and asked me if I wanted to come and test drive them. I told here I'd be right there. She went over the details with me once I arrived and we took both trucks for a test drive through town she continued to say "no pressure, I want to make sure you get the truck you want" after the test drive I picked the one I liked the best, we signed the paperwork and Christina had the truck cleaned and detailed for me. And I come back after lunch and drove off in my new truck. I know this post is long but I wanted to capture the commitment and the willingness Christina had to get me into a car that fit my financial situation, my needs, and my bank account. I must have drove past 100 other car salesman during those three days and due to the rain and the cold only Christina at Riverside wanted to come outside in the weather and help me, she was amazing throughout the entire process I would never look at another place to purchase a vehicle as I am sure I will be disappointed in their service after this experience with Riverside Buick GMC I have received. Thank you Christina, and thank you to the entire team at Riverside Buick GMC for making this a very comfortable and pleasant process what a wonderful job they all did to make this possible. Thank you Mark

My husband & I went to RIverside on 11/7/2020 with a check in hand & intent to buy a $50k used 2019 Tahoe after working with TJ days prior. After inspecting the interior & exterior & test driving, we were ready to purchase, but before doing so, we pointed out two issues: chipped paint & scraches in several spots on the truck & need for an oil change due to no oil change being done Since April 2020. It's at that time that things when horribly wrong, in which our amazing, patient, helpful, & resourceful salesman TJ relayed our concerns to sales manager JR. JR immediately came over to us and thanked us for coming and told us that he didn't want to sell us the vehicle & indicated his rationale was because he didn't want us to be uncomfortable. He informed us that there was no need to change the oil and continued to thank us for coming and reiterated that he ddin't want to sell us the vehicle because he doesn't want us to be unhappy and have regrets. Let me indicate again, JR first words out of his mouth when he approached us was indicating the need to not sell us the vehicle & thanking us for coming, I know I was shocked & appalled too. What is more consists of the fact that, at no point in time did JR validate our simple concerns or offer options to try and resolve the issues & proceeded to talk about why he doesn't think we should buy the car, as he put it, "you guys seems to have a lot of problems with the car and I just don't think it's a good idea". This comment was blatantly insensitive & inappropriate & implied that expressing our concerns about a car with several chipped paints (with risks of rusting) & the issue of no oil change in seven months seemed to be unnneccessary & unimportant to JR despite the fact that there's a general rule of thumb, that it’s good to change a vehicle's oil every 3,000 miles/3 months, whichever comes first to avoid engine failure as a result of sludge build-up, but due to JR not seeing the relevance and need, he was not open to doing so. After hearing this, I agreed that there was no need to purchase the vehicle and we in fact would not & walked away. JR then came outside as if he was now interested & willing to take a look at the oil himself after seeing that we were no longer going to purchase the vehicle. He still determined that the oil looked fine, yet offered to get it changed. However, this came way after he insulted us & dismissed our concerns and politely declined to sell us the vehicle. Furthermore, we had what started out as a pleasant experience, all thanks to TJ & ended with a painful experience. Overall, I'm thankful that I didn't make the purchase because my time and money wasn't appreciated & JR blew a $50k deal simply because he didn't agree with the need to change the oil. Also, prior to going into the dealership to finalize everything, TJ & I were walking to the vehicle & JR passed by & asked TJ if it was a done deal because he had a customer that was interested. I told TJ his comment was fake & reminded me of a bad pick up line & whether or not there was someone interested or not, it was a rude & disrespectful comment to make & if it was his attempt to put pressure on us to buy the vehicle it didn't work & wouldn't have worked. One would have thought that after having this vehicle for seven months, one would have been willing to try & do all that was needed & reasonable to help meet the customers needs to ensure the sell, but JR did see it that way. Lastly, my suggestion to anyone is purchasing a vehicle from Riverside Buick GMC is, go where you're wanted and appreciated & treated with respect, kindness, & fairness & go where your concerns matters & needs are met. Prior to leaving, we thanked our salesman TJ for all of his help & told him verbatim what the sales manager JR said & how he cost him the sell & advised that someone work with him on his communication & interaction with customers. In hindsight, I should have known better because I had spoken with JR the previous day about a buyer's order & he told me that it was an inconvenience to be "doing all of that" & questioned me about not financing with the dealership.

Robbie was absolutely wonderful. We purchased a 2019 Buick Envision. Awesome vehicle. Have been very pleased. So for the sales team I would give them 5 stars. However, the service department would get 1 Star. And the only reason I’d give one star is because the girls they have answer the phones are nice. Other than that, the communication to you as the customer is terrible. They were supposed to fix a minor issue that I was told would be started and completed in one day. Here we are going on 8 days and had I not continued to call them, I would have no idea what’s going on. 8 days for a 1 day fix. I keep getting the run around and am NOT happy. I would 100% recommend sales but 0% recommend service. Forget it.

Service is not very knowledgeable at all..,told one price to diagnose the issue... then got a triple the cost for the diagnostic... after several codes they claimed they worked thru they determined it was the fuel pump module.. had replaced took back and they programmed.. during the day of them having my car i called to check and Rusty said they were working on it.. 30 minutes later Rusty called back and real hesitant to ask what they were supposed to program, i paused ask him seriously.. you dont remember what you told me was wrong with it? I said fuel pump module.. he then says oh yeah i found it now ok well thats what i thought they just can't get it programmed and one mechanic needed help from the other mechanic ( real assuring) .. .3 hours later, i got a call stating that it was ready and the light was off... well today Thursday 5-7, same issue same codes .. took to Cadillac in Smyrna and it's as simple as the car needing smoked out to determine its a defective GAS CAP which was one of the first codes they had written on the original paperwork but said Fuel pump module but I guess their extensive testing said otherwise . So since I have left a message this morning for the manager lets see if anything can be done or anything refunded for their extensive testing

Took 2017 GMC Sierra for air condition service. They fied a recall issues, then advised me that it would be 150.00 for antagonistic test plus two hour labor fee total around 400.00 before AC was serviced. Drove from Woodstock called in advance to schedule appointment. was never advised of cost. They certainly grabbed recall charge from manufacture . Totally deceptive!! Beware!!

I can’t speak for sales but if you filter the negative comments for this dealer you will find almost all are for bad service dept issues. I can verify it truly is the worst I’ve experienced . As most have stated I was told a price and then it changed. They said they called GM and all work would be covered . When it was done I was told they made a mistake and it would be almost $800. Rather than do the right thing and charge me what I was quoted they put even more time in to “unfix”, and remove parts they installed . This is after keeping over two weeks. They stated even though they told me ALL repairs were covered only one actually was. And what do you know that particular Problem still there also . Manager won’t return calls to address either. Just do the work for the price you state. Im sure that’s all anyone expects.