Reviews
Write a reviewThe buying experience was terrific at C Harper Buick GMC!
The buying experience was terrific at C Harper Buick GMC! The staff was very knowledgeable, friendly, and easy to work with. They had the exact vehicle that I wanted and worked with me to get me in the vehicle I wanted. The sales and financing process were smooth and the general and sales managers were both awesome in supporting the salesman and the buying process. The vehicle was cleaned and gassed up and ready to go when promised. Overall a great experience and a big thank you to Dave, Kirk, and Matt! Highly recommend that you check them out.
The buying experience was terrific at C Harper Buick GMC!
The buying experience was terrific at C Harper Buick GMC! The staff was very knowledgeable, friendly, and easy to work with. They had the exact vehicle that I wanted and worked with me to get me in the vehicle I wanted. The sales and financing process were smooth and the general and sales managers were both awesome in supporting the salesman and the buying process. The vehicle was cleaned and gassed up and ready to go when promised. Overall a great experience and a big thank you to Dave, Kirk, and Matt! Highly recommend that you check them out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Joseph, for your wonderful review! We're thrilled to hear that your buying experience at C. Harper Buick GMC was terrific. It’s great to know our team, including Dave, Kirk, and Matt, made the process smooth and enjoyable for you. We appreciate your recommendation and look forward to seeing you again for any future vehicle needs! Sincerely, Jessica Lauman Customer Experience Director C. Harper Auto Group 724-580-2741
Customer
C.Harper Buick GMC in Connellsville PA is the best especially the Service Advisor Shawn and service manager Dave
Customer
C.Harper Buick GMC in Connellsville PA is the best especially the Service Advisor Shawn and service manager Dave
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cory, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The C. Harper Buick GMC Team
Run don?t walk
I was told I was getting the Denali premium pkg. with the vehicle which is what I asked for repeatedly. The supervisor sold me one without it for the same price. Absolutely horrible experience.
Run don?t walk
I was told I was getting the Denali premium pkg. with the vehicle which is what I asked for repeatedly. The supervisor sold me one without it for the same price. Absolutely horrible experience.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing this review regarding your experience with us. We would like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The C. Harper Buick GMC Team
DO NOT DO BUSINESS WITH C. HARPER Buick GMC
Be Advised! DO NOT DO BUSINESS WITH THESE GUYS! Car dealers already have a pretty bad rap. Sometimes there are actually ethical folks but mostly car sales staff garner a bad reputation all on their own. C. Harper Buick is one with an extremely poor reputation. Don't be fooled by the fact that they are Chevy/Buick dealer;their customer service is one of the worst I have encountered. We are in a tough market with a limited amount of inventory. This gives the dealers the upper hand. In my recent dealing with these folks, I was paying their asking PLUS all of their extra fees. Some of these, I later discovered, were actually illegal to pass onto the customer. Nonetheless, at the time, I was prepared to pay all. After "VERY" poor customer service from Dave O'Brien in sales who claimed to sell many vehicles to out of state customers however his performance showed that he really didn't know what he was talking about. I was ready to sign all documents and come get the vehicle which would have required a flight and long Uber ride to get there. At the very last minute, Dave O'Brien and his General Manager Michael Naretto, pulled the plug on the sale by stating that we could not purchase the car unless we used their financing. Now already had a new loan ready to go that was almost 3 points lower than what they offered. This was the last straw and I very happily walked away from this sale which was no deal at all. It made me wonder as well, "Was there something really wrong with this vehicle, after they already lied multiple times throughout the process?". Doing alittle of research, I discovered that what I was told was actually illegal in their fees and processes. They have since been reported to the state attorney general's office. Lastly and as a reminder, these folks are unethical, fraudulent scam artists. I would avoid buying or taking my vehicle there at all costs. If I was the owner, These two, Michael and Dave would be out on the street.
DO NOT DO BUSINESS WITH C. HARPER Buick GMC
Be Advised! DO NOT DO BUSINESS WITH THESE GUYS! Car dealers already have a pretty bad rap. Sometimes there are actually ethical folks but mostly car sales staff garner a bad reputation all on their own. C. Harper Buick is one with an extremely poor reputation. Don't be fooled by the fact that they are Chevy/Buick dealer;their customer service is one of the worst I have encountered. We are in a tough market with a limited amount of inventory. This gives the dealers the upper hand. In my recent dealing with these folks, I was paying their asking PLUS all of their extra fees. Some of these, I later discovered, were actually illegal to pass onto the customer. Nonetheless, at the time, I was prepared to pay all. After "VERY" poor customer service from Dave O'Brien in sales who claimed to sell many vehicles to out of state customers however his performance showed that he really didn't know what he was talking about. I was ready to sign all documents and come get the vehicle which would have required a flight and long Uber ride to get there. At the very last minute, Dave O'Brien and his General Manager Michael Naretto, pulled the plug on the sale by stating that we could not purchase the car unless we used their financing. Now already had a new loan ready to go that was almost 3 points lower than what they offered. This was the last straw and I very happily walked away from this sale which was no deal at all. It made me wonder as well, "Was there something really wrong with this vehicle, after they already lied multiple times throughout the process?". Doing alittle of research, I discovered that what I was told was actually illegal in their fees and processes. They have since been reported to the state attorney general's office. Lastly and as a reminder, these folks are unethical, fraudulent scam artists. I would avoid buying or taking my vehicle there at all costs. If I was the owner, These two, Michael and Dave would be out on the street.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We acknowledge your review and are currently looking into the events you’ve detailed.
CHarper
As always every one at CHarper was very courteous. They always get my vehicle in and out in a timely manner.
CHarper
As always every one at CHarper was very courteous. They always get my vehicle in and out in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The C. Harper Buick GMC Team
2020 GMC Sierra
The sales person - Dominic Martinelli - was extremely helpful and patient in helping me search and find the truck I was looking for. He was able to answer all of my questions related to the truck, and he also helped me work out the price of the vehicle (related to incentives and the price of the loan payment to stay within my budget), and my trade-in value before I made my purchase. I felt I knew exactly what to expect with no hidden fees or agendas.
2020 GMC Sierra
The sales person - Dominic Martinelli - was extremely helpful and patient in helping me search and find the truck I was looking for. He was able to answer all of my questions related to the truck, and he also helped me work out the price of the vehicle (related to incentives and the price of the loan payment to stay within my budget), and my trade-in value before I made my purchase. I felt I knew exactly what to expect with no hidden fees or agendas.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
honeybee5158@yahoo.com
Had a few things that needed taken care on my new terrain, one of the drains from sunroof was not properly installed at factory and my blue tooth would not connect, all taken care of at C. Harper promptly.
honeybee5158@yahoo.com
Had a few things that needed taken care on my new terrain, one of the drains from sunroof was not properly installed at factory and my blue tooth would not connect, all taken care of at C. Harper promptly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
review
Our visit was informative and very professional, and at the same time a friendly and relaxing experience. Would be a repeat customer at some time in the future.
review
Our visit was informative and very professional, and at the same time a friendly and relaxing experience. Would be a repeat customer at some time in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joan Smith
I had a water pump put on ny 2010 Buick. I was surprised to find I needed a water pump when my car only had 32,000 miles. I have no complaints with the service.
Joan Smith
I had a water pump put on ny 2010 Buick. I was surprised to find I needed a water pump when my car only had 32,000 miles. I have no complaints with the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Poor business rude employees
If I could give them a 0 I would. The sales manager is rude and does not know how to treat a potential buyer. Stay away from this place.
Poor business rude employees
If I could give them a 0 I would. The sales manager is rude and does not know how to treat a potential buyer. Stay away from this place.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase