Mears Nissan

Unfortunately this location suffers from a horrible service team. Not really referencing the mechanics but the service manager. Previously I had given them a five-star review but that has now changed. I took my Nissan Altima n4 and oil change and multi-point inspection. I ask them to look at the airbag since the airbag light was on as well. I was told there would be a $159 diagnostic fee if it turned out to be anything other than a loose connection. I was fine with that and told them so because I wanted it fixed because my son drives the car and he's a new driver. Short while later while waiting there I was notified my car was done. I paid for the oil change and then headed for home. And then realized that the airbag light was still on and pulled over and called them. They said they forgot to look at it. They then said I would need to make an appointment for the coming Friday which I did. I took it in that Friday and they looked at it for a while and could not determine what was causing the airbag light to be on, they said it was a stored code, not an active code, and that they reset it to make the code go away. On my way back home it came on again. I called them back up and they scheduled for me to come in on Monday. Later that Friday afternoon a salesperson I was talking to since I am looking at buying another car called me up because he knew I was there earlier. I told him how things had gone with the service department and let him know that I was skeptical about buying a car there now because I was skeptic about their ability to fix it since they had now failed twice and I would now be going back a third. He said he would talk to his service department. Monday morning rolls around and I show up with my car at 7:30. When checking it in they import me. It will be 179 for diagnostics and I mentioned that the gentleman had told me 159 the previous week. They said prices had gone up. Then the service manager came out of his office, and verbally attacked me, raising his voice and puffing his chest, saying the thsalesperson had called him and said I have told him the service department didn't know what they were doing and hadn't fixed the problem. I told him they certainly did not fix the problem. He then began to spout things like his mechanics are the best there is and what not. He also told me if I don't like it I should maybe take my business somewhere else. At that point I said I would and proceeded to leave. He said it was for the best. Not sure what he was implying there. If you want to roll over and get treated poorly by a service department then feel free to do business with them. I like to be treated better as a customer, especially when I'm thinking about buying another car from them. This point I'm not sure I'll bu another Nissan because they're the only dealership around unless I drive quite a ways. Who would be happy with having to return again and again? I would point out that the other service guy that was there when I went in the first time actually said they would not charge a diagnostic fee since they failed to even look at it that day. I didn't really care though, I simply want the airbag to work if ever needed. My last repair there was over $1000, on top of the diagnostic fee, so cost wasn't the issue. The ability to identify the problem so I wouldn't have to continue to return was.

Riley is wonderful. We’ve had a great experience working with him multiple times. We will definitely work with him again

Even after I lost my temper and acted a fool they still bent over backwards to help me and my wife. Even letting us take up their time and space.

Quick and easy process to buy out car. Will and Dustin were easy to work with!

Adam literally hung up on me because dealership refused to acknowledge issues. Absolutely no integrity. I attempted to explain to him what I was promised... Explained to him the issues I was having for him to only make it my fault instead of the service department of the dealership... I was promised the vehicle would be detailed before delivery and that was not done. I was Promised by Chris no worries, They would pay for the detailing here in Omaha... I informed Adam of where I was located for him to tell me oh bring the vehicle in and will detail it. Why would I drive all the way to Ohio? I guess unless it's a new vehicle, you will not receive stellar treatment. I trusted the dealership? That was a poor decision. The vehicle's condition is poor. The slightly cracked base I was shown, was actually damaged beyond repair and will require a replacement. The vehicle had to be towed shortly after receiving it. A monumental # of falsehoods and poor follow up. I'm disappointed in myself

Don and the service staff treated my wife and I great! They took great care of our Altima and the transmission service was taken care of promptly. We will be returning customers when the need arises. Thanks Mears Nissan. 5 stars!

Richard and Dustin were awesome. They helped out and worked with me. They said they were going to fix a couple of things on the truck and kept their word, and fixed them within a week!

Very pushy. Have a tendency to put the cart before the horse. Would not buy a car from this dealership

My husband had a good experience working with Jeff. He appreciated that he was upfront and easy to deal with. All of the staff at Mears Nissan that we encountered were professional and personable. They made the whole process quick and seamless.

Worked with many of the guys while buying out my lease, which was with them originally. All very nice and helped make the process as smooth as possible. Will, Heath, both Dustins all were great! Thanks