Dan O'Brien Kia

Very positive experience overall. Waiting room is very comfortable and provides a good environment during your wait. Great staff, knowledgeable, reasonable prices, definitely recommend this dealership.

I had a pleasant experience while having my car serviced. Lynn was very knowledgeable and I was in and out. I've never had a bad experience at Dan O'Brien.

I do not suggest this dealership in any way. I was not only sold a car that didn’t have the features they said were on it but they did nothing to rectify the situation. My guess is that the salesman who was helping me didn’t know enough about the specific car he was trying to sell me and didn’t realize that the features I asked for were not in the car. Regardless, that just means he doesn't take the time to know what he has on the lot. These features that were not on the car were LITERALLY the only things I asked for. Mind you they were safety features I was asking for so this isn’t a small issue. I called the dealership and they told me they would call me back and I gave them a couple days to do so. They never called so once again I called them and had to once again explain that I was sold a car that didn’t have what I asked for. They said they would call me back and once again they did not. The third time I called them I was persistent and wanted to be helped out. I was not looking for any more than just getting the features I was promised into the vehicle. They refused. Also when buying the car I gave them $500 to get my registration done. I bought the car on July 1st and didn't get my registration for the car until August 25th. Almost two months. I had to scramble to get my inspection sticker once I finally got my registration as it was required for me to have it in 2 days at that point. Everywhere I called didn’t have space for me to get the inspection so I ended up getting my registration (which I had just gotten) suspended and was no longer able to drive my car. I had to spend a couple hundred dollars to get it unsuspended. This experience was an absolute nightmare. Never again.

The place needed 3 techs to drive my car and still tried to lie about issue and charge me when they did nothing …. Filed a complaint and go elsewhere. 2022 telluride with double warranty as welk

Great in and out for oil change. People are very friendly and helpful. we are both disabled my husband worse than I but they are always there to give u s a hand.

I never write reviews…but I can’t not write this one. Do not walk, RUN out of this place. I found the car that I wanted online. I went in knowing the car that I wanted. Test drove the car. Signed everything. GAVE THEM MY FINANCING INFO FROM MY BANK. It’s one page for a funding request. Pretty darn straight forward right? Wrong. They had me pay a $1000.00 deposit (not my bank, we were approved for well over the cost of the vehicle I picked out) Was told it was going to finance and being sent over to our bank for the funding request BEFORE WE LEFT. The next day, I hear nothing. I call my bank and they have no received a funding request. Ugh. Awesome. I call the dealership and get hung up on twice. Then when I finally got someone, there was no one I could speak to…but they would call me right back. Over 5 hours later I still hear nothing and call back. I ask to speak to a manager…I get “the sales manager”. I informed him of the situation and he tells me that he is busy, and the finance team is too busy to deal with me and my request because he has 6 people in his showroom that want to buy cars. Ah….ok, well I was in there buying a car YESTERDAY and you never followed up to complete MY purchase. He then tells me that outside financing is not their priority….and that if I don’t like it that I am welcome to buy a car elsewhere. I told him that I could not even believe the horrible customer service I was receiving….and I asked if I could speak to a higher manager. He informed me that one was not available, and if they were that they would tell me the same thing. Literally the WORST and RUDEST experience I have EVER had trying to purchase a 30k vehicle. Take your business elsewhere. I sure will next time…if they ever even get back to me. Otherwise they can refund my $1000.00 deposit that wasn’t required by my bank, and treat someone else like garbage. Honestly….I have NEVER seen anything like it. EVER! Read the reviews on yelp. (I wish I had) This is how they do business apparently…

Never again. They cold called me to check in my car and experience. I told them how unhappy i was with how they treated me. I explained that they called me for my sportage desperate for inventory last year and talked me into a bad deal with a basic soul. I gave up my awd, a bigger car, and a better payment on a lease, for a basic soul, a 7 year loan, it's aweful in the snow. And they acted like they were doing me a favor. I had a bag feeling and should ran. But i walked out 5 times in this deal and they kept dragging me back in. I had no interest in trading in my car. They totaling conned me. So i explained all this to the caller. He told the manager and he said he would make it right. Even when they know they screwed you and offer to make it right all they want is more money and higher payments. There was an opportunity to fix this but refused to do it. Never, ever again. Michelle k

Service department is great especially Sophia and Lynn.😁thank you both for all you do. Always explain everything in detail and go out of there way to help. Thank you

The service department was great, but the sales department and the managers had to be desired for. They don’t care about the customers all they care about is making a sale and ripping people off. They really should not be in business. You should be out of business. I will never recommend Dan O’Brien to anybody. I know they need to be out of the state of New Hampshire.

No follow up. High pressure to buy. They sold me a car with a dent in it during delivery. Nothing was put on the paperwork. They never made it right. Had to negotiate to the price they had quoted online. Slimy operation