Reviews
Not using actual pictures of the used vehicles that are
Not using actual pictures of the used vehicles that are for sale, That's a little lazy!
Not using actual pictures of the used vehicles that are
Not using actual pictures of the used vehicles that are for sale, That's a little lazy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Was very happy with the Salsman Develyn he did a great
Was very happy with the Salsman Develyn he did a great job. Finance dept was not so good though.
Was very happy with the Salsman Develyn he did a great
Was very happy with the Salsman Develyn he did a great job. Finance dept was not so good though.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello Mike, thank you for sharing your positive experience with Delelyn, and we are sorry to hear the finance department experience did not meet expectations. If you would like to address any issues with our management, you can reach our GM, William Morris, directly at buddy@ourismancars.com, or for further assistance, you can email ChevBaltFeedback@ourismancars.com.
I was having engine misfires with my 2011 Chevy Cruze and
I was having engine misfires with my 2011 Chevy Cruze and brought it to Ourisman Chevrolet. Donovan Hill, my service advisor, clearly explained the issues, the resolution, and the costs upfront. The team had everything fixed (and even washed my car) in under 3 hours. Excellent service!
I was having engine misfires with my 2011 Chevy Cruze and
I was having engine misfires with my 2011 Chevy Cruze and brought it to Ourisman Chevrolet. Donovan Hill, my service advisor, clearly explained the issues, the resolution, and the costs upfront. The team had everything fixed (and even washed my car) in under 3 hours. Excellent service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ronald Garner did an excellent job and explained
Ronald Garner did an excellent job and explained everything during the entire process of the purchase.
Ronald Garner did an excellent job and explained
Ronald Garner did an excellent job and explained everything during the entire process of the purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback and for choosing Ourisman Chevrolet of Baltimore! We greatly appreciate you!
Advertised a $5005 discount on a vehicle and that price
Advertised a $5005 discount on a vehicle and that price included add ons and destination charge. Then when I recieved my quote the destination charge was added back into the final price. Will never deal with this autogroup.
Advertised a $5005 discount on a vehicle and that price
Advertised a $5005 discount on a vehicle and that price included add ons and destination charge. Then when I recieved my quote the destination charge was added back into the final price. Will never deal with this autogroup.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Jay, we are disappointed to hear of this. Our GM, William Morris, would like to look into this, but needs a full name. Would you reach out to him directly at buddy@ourismancars.com, or you can also email ChevBaltFeedback@ourismancars.com.
My agent Tonya was the absolute best!
My agent Tonya was the absolute best! Ahwad my financial officer was a darling! I will recommend your administration anytime! Thank you for making me happy!😆
My agent Tonya was the absolute best!
My agent Tonya was the absolute best! Ahwad my financial officer was a darling! I will recommend your administration anytime! Thank you for making me happy!😆
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for taking the time to leave a review! We take genuine pride in the excellent customer service we provide, and we're grateful you experienced that working with our team at Ourisman Chevrolet of Baltimore. We'll be sure to pass your kind words on to Tonya and Ahwad and tell them to keep up the great work. Congratulations on your new Chevrolet! We hope you've been loving it these past few months. If you have any suggestions for how we can improve our services, please give us a call -- we're here anytime. Take care!
Smooth process from start to finish buying from Ourisman.
Smooth process from start to finish buying from Ourisman. Our sales rep Tanya went out of her way to get us to a deal that we could agree on and Avalon was fantastic as the finance rep... Both replied quickly to emailed questions and made buying a new vehicle easy.
Smooth process from start to finish buying from Ourisman.
Smooth process from start to finish buying from Ourisman. Our sales rep Tanya went out of her way to get us to a deal that we could agree on and Avalon was fantastic as the finance rep... Both replied quickly to emailed questions and made buying a new vehicle easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks a bunch for the 5 stars, nosleepn! We're delighted to hear about your positive car buying experience with Tanya. Glad to hear she and Avalon worked hard to get you a great deal on your new Chevrolet. We'll be sure to pass your kind words concerning our team's communication and professionalism on to them. Congratulations on your purchase -- we hope you've been loving it! If you or your new vehicle needs anything, we're here anytime. Thank you for supporting us and have safe travels.
I have never been disappointed for over seventeen years
I have never been disappointed for over seventeen years for coming to this particular dealership. The name may have change and some individuals have left. But the quality of customer services still expectational in my personal opinion.
I have never been disappointed for over seventeen years
I have never been disappointed for over seventeen years for coming to this particular dealership. The name may have change and some individuals have left. But the quality of customer services still expectational in my personal opinion.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much, Alphonso, for taking the time to share your feedback with us! Our top priority is excellent customer service, and we're delighted you've experienced 5 star service for over seventeen years. We're grateful to have earned your business and look forward to welcoming you back for any vehicle purchase or service needs. Thanks for supporting Ourisman. Have safe travels!
My experience was excellent!
My experience was excellent! The Service Advisor, Sahray Jones kept me informed of the progress of the repair of my vehicle. She made all the necessary follow-ups required to get the work completed. I would recommend Ouirsman Chevrolet to others for their vehicle service needs!
My experience was excellent!
My experience was excellent! The Service Advisor, Sahray Jones kept me informed of the progress of the repair of my vehicle. She made all the necessary follow-ups required to get the work completed. I would recommend Ouirsman Chevrolet to others for their vehicle service needs!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you very much for your 5 star review, Mitchell! We're thrilled to hear about your positive experience working with Sahray Jones at Ourisman Chevrolet of Baltimore. We'll be sure to pass your kind words concerning her excellent communication and professionalism on. If your vehicle needs anything, from an oil change to tire rotation, we're here anytime. Thanks for supporting us. Have safe travels!
My car stayed at the dealership for one month.
My car stayed at the dealership for one month. The recommended repairs focused on symptoms. The cause was never diagnosed. My car has less than 60000 miles and it has all kinds of symptoms according to the technician. The cause was never addressed: a failed PCV valve, which is under special coverage. I was denied special coverage because the technician report only addresses the symptoms (a leak here and a leak there...). The cause is a very common problem with this car model. Chevy issued a tech bulletin and special extended coverage for it. This dealership would simply not honor it.
My car stayed at the dealership for one month.
My car stayed at the dealership for one month. The recommended repairs focused on symptoms. The cause was never diagnosed. My car has less than 60000 miles and it has all kinds of symptoms according to the technician. The cause was never addressed: a failed PCV valve, which is under special coverage. I was denied special coverage because the technician report only addresses the symptoms (a leak here and a leak there...). The cause is a very common problem with this car model. Chevy issued a tech bulletin and special extended coverage for it. This dealership would simply not honor it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Badis, we appreciate your feedback and understand your frustration. We're sorry to hear about your experience with the tire sensor. Please feel free to reach out to us for further assistance.