Reviews
The service was outstanding.
The service was outstanding. My service advisor Shray is a gem. She treats your vehicle as if it is her own. She explains everything and walks you through the entire process and makes sure you are completely satisfied with your service. I have been a customer for years. All of the service representatives treat you like family. That's the only dealership that I take my vehicles too.
The service was outstanding.
The service was outstanding. My service advisor Shray is a gem. She treats your vehicle as if it is her own. She explains everything and walks you through the entire process and makes sure you are completely satisfied with your service. I have been a customer for years. All of the service representatives treat you like family. That's the only dealership that I take my vehicles too.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Maria Pikney at the Ourisman Chevy on Security Blvd site,
Maria Pikney at the Ourisman Chevy on Security Blvd site, she is knowledge about the purchase process, through on the Chevy brands Equinox and Blaze and I purchased my new 2026 Equinox Sat Oct 11th, 2025
Maria Pikney at the Ourisman Chevy on Security Blvd site,
Maria Pikney at the Ourisman Chevy on Security Blvd site, she is knowledge about the purchase process, through on the Chevy brands Equinox and Blaze and I purchased my new 2026 Equinox Sat Oct 11th, 2025
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Not using actual pictures of the used vehicles that are
Not using actual pictures of the used vehicles that are for sale, That's a little lazy!
Not using actual pictures of the used vehicles that are
Not using actual pictures of the used vehicles that are for sale, That's a little lazy!
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Was very happy with the Salsman Develyn he did a great
Was very happy with the Salsman Develyn he did a great job. Finance dept was not so good though.
Was very happy with the Salsman Develyn he did a great
Was very happy with the Salsman Develyn he did a great job. Finance dept was not so good though.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello Mike, thank you for sharing your positive experience with Delelyn, and we are sorry to hear the finance department experience did not meet expectations. If you would like to address any issues with our management, you can reach our GM, William Morris, directly at buddy@ourismancars.com, or for further assistance, you can email ChevBaltFeedback@ourismancars.com.
I was having engine misfires with my 2011 Chevy Cruze and
I was having engine misfires with my 2011 Chevy Cruze and brought it to Ourisman Chevrolet. Donovan Hill, my service advisor, clearly explained the issues, the resolution, and the costs upfront. The team had everything fixed (and even washed my car) in under 3 hours. Excellent service!
I was having engine misfires with my 2011 Chevy Cruze and
I was having engine misfires with my 2011 Chevy Cruze and brought it to Ourisman Chevrolet. Donovan Hill, my service advisor, clearly explained the issues, the resolution, and the costs upfront. The team had everything fixed (and even washed my car) in under 3 hours. Excellent service!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ronald Garner did an excellent job and explained
Ronald Garner did an excellent job and explained everything during the entire process of the purchase.
Ronald Garner did an excellent job and explained
Ronald Garner did an excellent job and explained everything during the entire process of the purchase.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback and for choosing Ourisman Chevrolet of Baltimore! We greatly appreciate you!
Advertised a $5005 discount on a vehicle and that price
Advertised a $5005 discount on a vehicle and that price included add ons and destination charge. Then when I recieved my quote the destination charge was added back into the final price. Will never deal with this autogroup.
Advertised a $5005 discount on a vehicle and that price
Advertised a $5005 discount on a vehicle and that price included add ons and destination charge. Then when I recieved my quote the destination charge was added back into the final price. Will never deal with this autogroup.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Jay, we are disappointed to hear of this. Our GM, William Morris, would like to look into this, but needs a full name. Would you reach out to him directly at buddy@ourismancars.com, or you can also email ChevBaltFeedback@ourismancars.com.
My agent Tonya was the absolute best!
My agent Tonya was the absolute best! Ahwad my financial officer was a darling! I will recommend your administration anytime! Thank you for making me happy!😆
My agent Tonya was the absolute best!
My agent Tonya was the absolute best! Ahwad my financial officer was a darling! I will recommend your administration anytime! Thank you for making me happy!😆
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for taking the time to leave a review! We take genuine pride in the excellent customer service we provide, and we're grateful you experienced that working with our team at Ourisman Chevrolet of Baltimore. We'll be sure to pass your kind words on to Tonya and Ahwad and tell them to keep up the great work. Congratulations on your new Chevrolet! We hope you've been loving it these past few months. If you have any suggestions for how we can improve our services, please give us a call -- we're here anytime. Take care!
Smooth process from start to finish buying from Ourisman.
Smooth process from start to finish buying from Ourisman. Our sales rep Tanya went out of her way to get us to a deal that we could agree on and Avalon was fantastic as the finance rep... Both replied quickly to emailed questions and made buying a new vehicle easy.
Smooth process from start to finish buying from Ourisman.
Smooth process from start to finish buying from Ourisman. Our sales rep Tanya went out of her way to get us to a deal that we could agree on and Avalon was fantastic as the finance rep... Both replied quickly to emailed questions and made buying a new vehicle easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks a bunch for the 5 stars, nosleepn! We're delighted to hear about your positive car buying experience with Tanya. Glad to hear she and Avalon worked hard to get you a great deal on your new Chevrolet. We'll be sure to pass your kind words concerning our team's communication and professionalism on to them. Congratulations on your purchase -- we hope you've been loving it! If you or your new vehicle needs anything, we're here anytime. Thank you for supporting us and have safe travels.
I have never been disappointed for over seventeen years
I have never been disappointed for over seventeen years for coming to this particular dealership. The name may have change and some individuals have left. But the quality of customer services still expectational in my personal opinion.
I have never been disappointed for over seventeen years
I have never been disappointed for over seventeen years for coming to this particular dealership. The name may have change and some individuals have left. But the quality of customer services still expectational in my personal opinion.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much, Alphonso, for taking the time to share your feedback with us! Our top priority is excellent customer service, and we're delighted you've experienced 5 star service for over seventeen years. We're grateful to have earned your business and look forward to welcoming you back for any vehicle purchase or service needs. Thanks for supporting Ourisman. Have safe travels!