Albemarle Chrysler Dodge Jeep Ram

I’ve been bringing my wife’s vehicle to this store for years, and I have to say this has been the best experience so far. I worked with Mike, and he helped me through a very frustrating vehicle breakdown. It really shows how much he cares — the new staff are all helpful and attentive. You can tell Mike is turning the store around. I’ll definitely be telling friends and family to bring their vehicles here for the best service in Albemarle

Had an appointment on Friday and never got a single update on my vehicle. I kept calling, and they literally took the phone off the hook. I ended up having to pay another tow fee just to remove my car from this disgusting excuse of a business. When I walked in, not one person acknowledged me, and they even handed my keys to someone without asking for identification. The staff is rude, unprofessional, and the environment reeks of racism. I will be filing a formal complaint with corporate no one should have to deal with this level of disrespect.

I was looking at buying a Rocky Ridge Ram from them. They are an hour and 35 mins one way from me. I tried to do the negotiating before I went in. Because I was going to be paying Cash for this truck. The Mgr GG said Your best negotiating tool is your presence here. Which I explained I would be paying cash and live that far away. Didn't matter to them. I guess they seem to think there is not other dealerships you can go to. You are going to deal with a dealership that is willing to work with you. They lost this SALE.

Was happy with vehicle purchase, however it didn’t come with floor mats. $40,000 and no floor mats. I had the initial pleasure of working with Joseph. When mentioned that it had no floor mats, he initially stated that he may get employee pricing for weather tech, and as I was leaving, it was stated to me let me see if we can get those thrown in free. Have been blown off or got delayed 4-5 days until today and told they just don’t come with truck. Extremely disappointed. “Broken Albemarle Promise if you like within 1 week”

DO NOT BUY A CAR from Albemarle CDJR dealership unless you want to pay an additional $2k for their Albemarle Promise! It is a bunch of xx. Do your research and read reviews for both sales and service across all platforms. Do not waste your time with them. We did not want the Albemarle Promise (as we do not live local) however they would absolutely not remove the $2k from our sales invoice. Other customers there the day we bought were asking us if they removed it for us. They DID NOT. The Promise states that it is for Lifetime Powertrain Warranty on all new vehicles, 3 months/3k mile limited Power Train on preowned vehicles, lifetime inspections, 2 years complimentary Oil Changes and Interior/Exterior Protection for 1 year. I am currently working on reporting them to the BBB, the Attorney General, and NC DOJ Consumer Protection Division for fraud and deceptive practices. I will be posting reviews on all websites that I can…. Google, Yelp, KBB, Cars.com, DealerRater, CarFax……… They are ripping people off. I want to help as many people as I can not to have to go thru this. Do not be misled by their overall star rating as they have their salespeople push customers to leave them a good review so that they ‘win sales contests’. Dealership has their sales numbers so the reviews are just a way to help cover their shady practices. Please SHARE this!

The place is a ripoff. They make you pay for warranty insurance then 3 days later they cover issues.

BEWARE i would not recommend them at all. Sold me a truck with 7000 miles and check engine light came on 50 miles after, and has there 4 different times and now has been there 4 days still not fixed always going to be the next day . Not to mention they messed my paperwork up numerous times i spent 5 afternoons up there getting the run around even when asking for trade in back they would no do it even before signing any paperwork always had another way to sweeten the deal instead of giving my truck back seems that they knew this truck had problems and needed to push it off quick. Then did my paperwork with wrong bank so i had to come back once again (gave us a good deal on second car to make up for that). DONT BUY UNLESS YOU WANT YOUR CAR IN SHOP RIGHT AFTER BUYING, sure would be nice to drive my truck that i bought after trading a perfectly fine truck in. I do give 5 Stars to Damie the salesman for doing everything he could to help me within his power thanks for everything you could do and did do, but i would give this dealership 0 stars if i could.

new truck has 687 more miles on the trip than it does on the odometer

Don’t buy a car from here. Absolute worst place to purchase a car. Scammers.

Bait and switch tactics used. Sharpied out VIN numbers on paperwork that was presented then said they could what we asked for there in our price range. Hours later no calls no updates after we called and text several times they admitted they could not find the truck they wrote the deal up on and tried to get us to commit to 10k more. Beware! Will never go back!