Tim Dahle Bountiful

Would not honor price advertised on multiple sites. Called to ask questions and dealership raised price over $2000. Dont trust what you see, you will only be disappointed.

Where to even start...Zero stars. Horrible customer service experience. I am not the type to do reviews, especially negative ones...I just go on with life, but my god, wow. I will skip all the smaller things that I could complain about, but I will say that my mother was already talking about the poor customer service before we even spoke to a salesman. I traded in a Ford F-150 for a Ford Ecosport that they had on the Nissan lot. Instead of financing, they owed me money as the truck was worth more than the car I traded for. They were supposed to send me a check in the mail for the money they owed me...waited, waited, waited...no check. I call and enquire about the check, "oh we'll look into it and get back to you." Days go by, I call and ask about the check I have not received. "Oh we will mail the check again," (they said it was lost in the mail)...waiting, waiting, waiting. I call again about the xxxx check - now I am getting pissed. The guy that answers the phone says they will call back and let me know when the check is in so I can come pick it up. Of course nobody calls. So I call for like the fifth time, I go get the check. I also purchased some rims from them the day I bought the car. I was told they would be available in a week. Same scenario with the check they owed me. Call, they say five to seven days...nothing, and on it goes. I wait for the rims for over a month and then demand that they cancel the rims and cut me a check. No follow through. Nobody calls you back. Nobody seemed to know what was going on every time I called. I have purchased many cars in my life, (I currently have five cars), and I have never experienced such poor customer service. I know I am ranting...it was just so frustrating! For god's sake, run from this place.

Where to even start...Zero stars. Horrible customer service experience. I am not the type to do reviews, especially negative ones...I just go on with life, but my god, wow. I will skip all the smaller things that I could complain about, but I will say that my mother was already talking about the poor customer service before we even spoke to a salesman. I took a few cars on a test drive...they had some trainee go with me...who knew NOTHING. I traded in a Ford F-150 for a Ford Ecosport that they had on the Nissan lot. Instead of financing, they owed me money as the truck was worth more than the car I traded for. They were supposed to send me a check in the mail for the money they owed me...waited, waited, waited...no check. I call and enquire about the check, "oh we'll look into it and get back to you." Days go by, I call and ask about the check I have not received. "Oh we will mail the check again," (they said it was lost in the mail)...waiting, waiting, waiting. I call again about the xxxx check - now I am getting pissed. The guy that answers the phone says they will call back and let me know when the check is in so I can come pick it up. Of course nobody calls. So I call for like the fifth time, I go get the check. I also purchased some rims from them the day I bought the car. I was told they would be available in a week. Same scenario with the check they owed me. Call, they say five to seven days...nothing, and on it goes. I wait for the rims for over a month and then demand that they cancel the rims and cut me a check. Also, my car came with only one key. They snuck in some key replacement fee in the contract for $600.00 in which if you lose your key they will give you $400 towards replacement...xxx? (My fault, should have noticed this, but it also should have been brought up.) No follow through. Nobody calls you back. Nobody seemed to know what was going on every time I called. I have purchased many cars in my life, (I currently have five cars), and I have never experienced such poor customer service. I know I am ranting...it was just so frustrating! For god's sake, run from this place. Oh, and the car was filthy even after they "detailed and washed it."

This dealership is the worst. Read the reviews. Liars! They will never call you back. Sold me a car that is now broken, hasn’t even been 4 weeks! Don’t go here! The do not inspect their vehicles, even when they claim to do so! Honestly they are the dumbest bunch I’ve ever had to work with when buying a car.

Sold me a car I had issues within 2 hours now they won’t return my calls. Even the manager Grin won’t call me back. I have a 7 year warranty that’s good for morning because they don’t care and won’t help! Worst buying experience ever!

The WORST service I have ever received at a dealership. I called and asked that my freon be refilled, to add air to my tire and wash my car. Simple enough right? After a couple of hours i get a text that they have financing for repairs. Not a good sign. So i text back and ask the the cost is going to be? They text back and say $585. They said they started the recharge and found a leak in a hose. I kind of knew there was a leak, because I've had to refill the freon 2 years now. So I declined the repair that would also have require me to leave my car for who know how long. So when I go to pick up my car, I'm told that it is $230, wow. But I pay thinking at least my car will be cool for at least a while. They bring the car around and it is NOT washed, it is extremely hot and is blowing hot air MUCH hotter than before I brought it in. I call Dixie Anderson, the service person and ask $19.50 for freon and $195 for labor? I ask how many hours is $195? she said 1-1/2hr. 1-1/2 hr to put freon in and see a leak? I am no mechanic but that seems like way too much time. And on top of that they only "put as much freon in as came out" They did not fill it like i asked, and they did not wash it like it asked so basically I got charge $230 to have my air conditioner run worse and for putting air in my tire. I know times are tough with covid-19 but you don't need to rip off the customers you have to try and make it up. NEVER AGAIN am i going to this place. They deserve negative 230 stars. AVOID

The WORST service I have ever received at a dealership. I called and asked that my freon be refilled, to add air to my tire and wash my car. Simple enough right? After a couple of hours i get a text that they have financing for repairs. Not a good sign. So i text back and ask the the cost is going to be? They text back and say $585. They said they started the recharge and found a leak in a hose. I kind of knew there was a leak, because I've had to refill the freon 2 years now. So I declined the repair that would also have require me to leave my car for who know how long. So when I go to pick up my car, I'm told that it is $230, wow. But I pay thinking at least my car will be cool for at least a while. They bring the car around and it is NOT washed, it is extremely hot and is blowing hot air MUCH hotter than before I brought it in. I call Dixie Anderson, the service person and ask $19.50 for freon and $195 for labor? I ask how many hours is $195? she said 1-1/2hr. 1-1/2 hr to put freon in and see a leak? I am no mechanic but that seems like way too much time. And on top of that they only "put as much freon in as came out" They did not fill it like i asked, and they did not wash it like it asked so basically I got charge $230 to have my air conditioner run worse and for putting air in my tire. I know times are tough with covid-19 but you don't need to rip off the customers you have to try and make it up. NEVER AGAIN am i going to this place. They deserve negative 230 stars. AVOID

Had a Hyundai advertised on Cars.com and there website for 15710 I called the dealer they refused to honor the advertised price plus tax but would sell it for $1900 more. I have no trade and have my financing taken care of a pretty easy deal if you are not trying to do business as a crook save your time there are reputable dealers to buy from but not this one

The people working are so unprofessional. I went there today for a test drive and was planning to get the car but the rates they gave, was so out of range. They did not clarify the rates they offered and did not even bother to explain to me the details of the offer. I've been to other dealerships and have seen how they behave towards costumers and trying to find what will fit your needs, but I didn't see such behavior there. They took my signature while working on the financials of the car, which was totally unnecessary and kind of impolite!! I will not recommend going to this dealership as there are multiple better with a more caring agent dealership in SLC.

The people working are so unprofessional. I went there today for a test drive and was planning to get the car but the rates they gave, was so out of range. They did not clarify the rates they offered and did not even bother to explain to me the details of the offer. I've been to other dealerships and have seen how they behave towards costumers and trying to find what will fit your needs, but I didn't see such behavior there. They took my signature while working on the financials of the car, which was totally unnecessary and kind of impolite!! I will not recommend going to this dealership as there are multiple better with a more caring agent dealership in SLC.