Reviews
Great all around experience with Colonial Ford. Will...
Great all around experience with Colonial Ford. Will recommend this dealership to friends and family. Brad Grout and the sales manager were both pleasant to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome service team! Always so accommodating and FAST!!!...
Awesome service team! Always so accommodating and FAST!!! Love dealing with Colonial Ford. I will always bring my Explorer to them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service team….Jen was great!!!Got an oil change...
Great service team….Jen was great!!! Got an oil change and my heated seat fixed everything went great!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The staff at Colonia Ford are friendly; and the service...
The staff at Colonia Ford are friendly; and the service is great. I purchased my Ford Escape in December of 2009 and I always look to Colonial Ford to take care of my vehicle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty and continued business! We really appreciate it!
Service 2019 Explorer
Went to Colonial Ford in Marlboro on a Saturday to see if I could get a MA inspection sticker. They took me right in and within an 1/2 hour the inspection was done and I was out the door.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
great to hear, Thank you
Brad Grout and Colonial Ford team were great
I had a truly outstanding experience with the team at Colonial Ford in Marlborough. Particularly working with Brat Grout was an exceptional experience. I usually cringe at the new car buying experience, but this team provided a positive vibe throughout. Greatly appreciate their transparency, honesty and friendly demeanor.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much.
Service was performed with Ford extended contract
The service was excellent from start to finish. I found the personnel to be very friendly and accommodating. Check in and out went very smoothly. I am very satisfied with the experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
thank you so much we are happy to help you
Phil in the service department was very helpful and...
Phil in the service department was very helpful and attentive to my concerns. Unusual to find that in a dealership service. I was pleased with the service and the free coffee was a bonus. ;-)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much your business is appreciated.
Had a screw in the sidewall of my tire with independent...
Had a screw in the sidewall of my tire with independent insurance…Phil (Colonial Ford) opened up the claim with my insurance took all the pictures they needed sent the claim in and I was covered free tire. Thank you Phil (Col. Ford) and Smart auto care.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to hear it! Thank you for the review!
Always excellent service
Have always had great service here. Can rely on them for honest diagnosis and timely and efficient repair. xxx xxxx xxxx xxx xxxx xxx xxxx xxx xxx xxx xxx xxxx xxx xxxx xxxx xxxxx xxxxxx
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Larry! We appreciate your business!
