Skip to main content

SVG Urbana

(41 reviews)
Visit SVG Urbana
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed

Reviews

(41 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Unsatisfactory

Purchased a vehicle in which needed service at less than 1000 miles. And The engine ticks and runs very hard.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

SVG urbaba

Adam was great! Super friendly, answered all my questions. If he was unsure of something he would find out the answer and call me back! Jack the finance manager was awesome also! Friendly, non judgmental, and assisted in every way he could to get the best rates and deal! I would highly recommend this SVG, and I will definitely be returning when needed! Click to Copy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Repair

They got my car in right after I called with my issue. They diagnosed the problem to be exactly what I said was the problem and had it repaired so I could pick it up the same day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Service

Very good service and friendly staff answered all my questions

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Big time fail

Congratulations svg in Urbana. We had previously leased a truck from you. We arrive to talk about end of lease options and were leaning toward buying a new truck. We had certain requirements that we wanted met. Nothing major just a certain color is all. We were told you didn’t have that in stock and when we said we were firm on that color you searched other dealers to see if they had one to do a dealer to dealer trade. We were told that the only one available within 250 miles was a used one. We walked away and on the drive home I did some research and found five within 100 miles. So if you don’t want our money we’ll happily give it to another dealer. You’ve lost our business permanently. Thank you and happy new year.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you've mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Steve VanGorder, SVG Motors

Ram 1500

My wife and I stopped in to check out the new and used truck inventory. We were greeted by a salesperson, Jessica. She was very helpful and knowledgeable of everything we test drove. We ended up buying a 2020 ram 1500 from her. We will definitely be purchasing our next vehicle from her as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Jessica and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Steve VanGorder, SVG Motors

SVG Urbana

Bob Lindsey was great with getting us a great deal on a car. We go the car we wanted and at a great price! SVG has earned a customer for life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for leaving us this review, Kristina. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Steve VanGorder, SVG Motors

Looking at used vehicles and had no pressure sales

Great sales personnel. No pressure while looking at vehicles. They worked with me to get the vehicle I wanted to buy. Would recommend going there to all I meet that are looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No

2018 Comaro

So far we purchased 2 vehicle the Mercedes and comaro 2018 brand new. This place has been so good for us Bob Lindsay Is the sales person and GM there they both work together to make the impossible husband and I never disappointed of everything this place he always happy with service on he's benz and since 2018 this is going to be our dealership husband next car would be corvette. And my daughter will getting her wrangler jeep on may 2019 so were excited about that for her. Bob is keep on eye for it👍give this place 5 star

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

GOT- SVG Urbana

I walked into the dealership thinking a new car was to expensive. I have never leased and thought that was not even an option for me. Colin was very patient with me and never pushed me to buy or lease that day. He walked me through several SUV till we found the right one. Several more visits to educate me on the leasing process before I finally decided to lease the SUV. I have already given his name to a friend whose lease is up in December.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No