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2022 state dealer award
View 8 awards
2022 state dealer award 2021 national dealer award 2021 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

Reviews

(1,481 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Lakeland from DealerRater.

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The entire AUDI LAKELAND team is fantastic.

The entire AUDI LAKELAND team is fantastic. Attentive, super charismatic, and excellent professionals. The best Audi store in America.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jonathan, Chib and Vitor were really helpful and

Jonathan, Chib and Vitor were really helpful and knowledgeable. Very smooth process. 100% recommend buying an audi at Audi Lakeland!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very easy people to work with .

Very easy people to work with . Always available for me if I had any questions or concerns .!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

I’m speechless!

I’m speechless! Phenomenal professionalism and customer service! The way my family was treated was beyond expected. I will come to this location even though it’s my furthest audi dealership! Thank you for everything! I also wanted to give a shout out to Chib.. he was also amazing!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Johnathan was a pleasure to work with, got me a really

Johnathan was a pleasure to work with, got me a really good deal. It was worth the drive.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

I was happy to do business with Audi of Lakeland, they

I was happy to do business with Audi of Lakeland, they were very patient and understanding to my car needs. I will recommend them to my family and friends.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Alfonso and Chib have been amazing!

Alfonso and Chib have been amazing!! They have helped me through the whole process and I’m so grateful for their kindness!! Thank you for everything!! 10/10

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Alfonzo was great to work with.

Alfonzo was great to work with. Was able to get all the $ work done by phone since I live so far away. He didn’t get my hopes up which was refreshing. We were able to get everything done so I could arrive, test drive and sign. Super fast process. Really enjoyed how they presented the car. A big red cover for me to pull off which was exciting. Would for sure do business with both Alfonzo and Lakeland Audi in the future!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Alfonzo was a true professional.

Alfonzo was a true professional.I never felt pressure and all my options were laid in front of me for me to decide without pressure. He was honest and clear with the vehicle and the numbers. I would drive 3 hours again to deal with this dealership and team. Thank you Chib in finance and Chris manager. Between the three of you I was truly impressed. Audi Lakeland has something unique there with you three.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

If I had known purchasing a new vehicle could be so

If I had known purchasing a new vehicle could be so pleasant, I would have saved myself a lot of angst. From the first phone call to the Manager (Chris), to Alfonzo who made the whole process look like magic, to Chib in Finance who gave us the facts and didn’t put any hard sell on us for extras. I have been buying cars since I was 18 and never have I been in a dealership until today where the sales rep didn’t have to “go back to their manager” at least 3 times before solidifying the sale. Today, not once did those words enter Alfonzo’s vocabulary. We got a very fair deal on our trade-in, a very fair deal on the price of our new Audi - overall, I couldn’t be happier with a car-buying experience. The showroom was very clean, the personnel were friendly, and the coffee was good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!