Reviews
Exceptional customer service consistently.
Exceptional customer service consistently. Shannon made our transition there so smooth and goes above and beyond to make it easy with regard to loaner cars, service asap, explaining and having GG give more detail. She is one step ahead of what we may need. So nice to have valet service and Rich is wonderful. Cannot say enough, highly recommend Faulkner Infiniti and the team- Shannon, Terrance, Rich, GG, Emir. Thank you!!
Exceptional customer service consistently.
Exceptional customer service consistently. Shannon made our transition there so smooth and goes above and beyond to make it easy with regard to loaner cars, service asap, explaining and having GG give more detail. She is one step ahead of what we may need. So nice to have valet service and Rich is wonderful. Cannot say enough, highly recommend Faulkner Infiniti and the team- Shannon, Terrance, Rich, GG, Emir. Thank you!!
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Rose, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Friendly and welcoming staff.
Friendly and welcoming staff. Explains in detail what service is needed. Nice waiting area with refreshments.
Friendly and welcoming staff.
Friendly and welcoming staff. Explains in detail what service is needed. Nice waiting area with refreshments.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Faulkner INFINITI of Mechanicsburg. We are always more than happy to assist you if anything else comes up. Take care!
Flulkner shold be very happy to have Shannan to meet you
Flulkner shold be very happy to have Shannan to meet you and help you with your questions.
Flulkner shold be very happy to have Shannan to meet you
Flulkner shold be very happy to have Shannan to meet you and help you with your questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Staff was very attentive and friendly as soon as I walked
Staff was very attentive and friendly as soon as I walked through the doors. William is very knowledgeable and put me behind the wheel of the new QX80 and all I can say is WOW!
Staff was very attentive and friendly as soon as I walked
Staff was very attentive and friendly as soon as I walked through the doors. William is very knowledgeable and put me behind the wheel of the new QX80 and all I can say is WOW!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Every interaction that I have at Faulkner Infiniti is
Every interaction that I have at Faulkner Infiniti is above par. Everyone seems invested in keeping my vehicle running right. Shannan keeps me informed every step of the way!
Every interaction that I have at Faulkner Infiniti is
Every interaction that I have at Faulkner Infiniti is above par. Everyone seems invested in keeping my vehicle running right. Shannan keeps me informed every step of the way!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Faulkner INFINITI of Mechanicsburg. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They all go above and beyond with hospitality,
They all go above and beyond with hospitality, friendliness and courtesy in all areas of the business
They all go above and beyond with hospitality,
They all go above and beyond with hospitality, friendliness and courtesy in all areas of the business
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The reason I come back is due to the excellent treatment
The reason I come back is due to the excellent treatment by the service dept. Shannan and the entire dept is excellent!
The reason I come back is due to the excellent treatment
The reason I come back is due to the excellent treatment by the service dept. Shannan and the entire dept is excellent!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!
Very friendly and informative staff.
Very friendly and informative staff. Explain everything that you need to know about your vehicle.
Very friendly and informative staff.
Very friendly and informative staff. Explain everything that you need to know about your vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dennis, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!
Phenomenal.
Phenomenal. Both people at service desk are amazing Shannon and Seller. They?re always helpful and kind. Thank you for your amazing service. that?s the best thing I like about Infiniti the service department.
Phenomenal.
Phenomenal. Both people at service desk are amazing Shannon and Seller. They?re always helpful and kind. Thank you for your amazing service. that?s the best thing I like about Infiniti the service department.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Hiteshkumar, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Based on the long standing time frame this dealership has
Based on the long standing time frame this dealership has been around, I would have expected much more in service. Perhaps because I am out of state, I didn’t get the full value of what is usually offered, but I’m not impressed or inclined to consider a purchase from them knowing the future. Tom, the sales manager is amazing but his rank and file need polishing.
Based on the long standing time frame this dealership has
Based on the long standing time frame this dealership has been around, I would have expected much more in service. Perhaps because I am out of state, I didn’t get the full value of what is usually offered, but I’m not impressed or inclined to consider a purchase from them knowing the future. Tom, the sales manager is amazing but his rank and file need polishing.
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- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (717) 691-8900 and we will do our best to make this better.