Thompson Lexus Willow Grove

I want to express my sincere gratitude to Maria from Thomson Lexus Willow Grove for her professionalism, patience, and kindness. I recently purchased a 2026 Lexus TX350 F-Sport, and Maria guided me through the entire process — from choosing the car to completing all the paperwork. She made everything smooth, transparent, and enjoyable. It’s rare to meet someone who truly cares about their customers the way she does. However, I’d also like to point out one thing regarding the finance department. During the loan process, they ran four hard inquiries on my credit report, which negatively affects my score. In addition, even though my verified annual income is over $120,000, the approval amount was limited to around $50,000 — which was a bit disappointing, especially since other banks such as Chase, Credit Union, Ukrainian Bank, and KRFCU approved me for significantly higher amounts with no issues. Overall, it was a great experience thanks to Maria and the sales team — I truly appreciate their help. I just hope the finance department improves its approach to reviewing qualified customers in the future.

Inquired about a used Lexus that sold prior to my arrival. Very good communication skills at the dealership!

Very professional and helpful salesman. Treated very well and dealership customer friendly. Thank you Thompson Lexus.

My car was in for 90,000 mile maintenance service. Went fine. Only issue there was miscommunication from the service department as to what time the valet would pick up the car. The service called the day before and said one time but yhe valet came at a different time. Also their complimentary wash isn't that good. Spots left on the windows and mirrors and the rims not done at all

The service I’ve received at Thompson Lexus multiple times is impeccable between the valet & loaner service to the service I receive from my service agent Chris you couldn’t ask for more

Excellent customer service! Very helpful and made the process simple and fast. Sales consultant, Staison George was very helpful and a pleasure to work with. Highly recommend this dealership!

I had a wonderful experience from sales to paperwork buying my new Lexus!! Excellent dealership!

I really appreciate TLWG because of Bill Lind. It is great that they’ll do routine maintenance on other vehicles. I have an older Honda and they still take my car and give it the best service possible. I mentioned that my windshield kept fogging up and they went out of the way to include that in the complimentary wash and vacuum even though they were busy! As well I love the free multipoint inspection bc I had no idea that my rear brake light was out and they caught that. I’m very grateful for their exemplary customer service. Thank you very much Thompson Lexus WG and special thanks to Bill and his team!

Relatively minor issue, but aggravating. Bill Lind got me in quickly, loaner car, and I picked my car up,4 hours later, all covered under warranty Couldn’t have been a better experience

I appreciated the professionalism and efforts to make the entire process efficient and comfortable. I look forward to great customer service moving forward.