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Meet Lauren Martinez

Lauren Martinez headshot
Guest Loyalty Specialist
(11 reviews)

Reviews

Very very professional, friendly, and polite.

Very very professional, friendly, and polite. Knowledgable about the auto and very clear regarding warrants and payments. Would highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. We do hope we can be of assistance in the future. Take care!

Jasmine was absolutely great!

Jasmine was absolutely great! No short cuts with her and very friendly . 10/10 recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you! So glad you found ‘The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us!

No pressure.

No pressure. Good listeners. Easy to work with. Hands off approach. smooth process. Fair market value for all vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We love playing matchmaker – so glad we could help you find your dream car. Longer days mean more fun in the sun, so enjoy that sweet ride, and call us if you need us.

It was a smooth and easy purchase.

It was a smooth and easy purchase. I felt supported and heard. I would totally recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re really feeling the love right now. Thank you so much for leaving this wonderful review. Tell your car we said Hi, and don’t hesitate to call or stop by if you need us!

Dealer response

We call this a win-win; a happy guest AND a great review! Thanks so much for sharing your thoughts. Thanks for such a shining review. Don’t hesitate to reach out if you we can help with anything else. Sunshine and love, EchoPark.

I loved my experience with this dealership, and that is

I loved my experience with this dealership, and that is such a rare thing to say. Shane, my experience guide, was extremely helpful from start to finish. He let me know everything along every step of the process, and answered all of my questions. I feel like I was truly taken care of like a long time friend, and I am so appreciative of that. This is the first dealership I will ever be recommending to friends and family. I already have!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We call this a win-win; a happy guest AND a great review! Thanks so much for sharing your thoughts. This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future!

Everyone here is so kind and helpful!

Everyone here is so kind and helpful! I appreciate all that they did for me and my family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We call this a win-win; a happy guest AND a great review! Thanks so much for sharing your thoughts. This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future!

From beginning to end Riley provided us with excellent

From beginning to end Riley provided us with excellent service when we stopped in to look at a vehicle. He was knowledgeable about the various options in our price range and made our experience enjoyable and hassle free, we would feel comfortable recommending him to all of our friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We call this a win-win; a happy guest AND a great review! Thanks so much for sharing your thoughts. This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future!

Riley was patient, very thorough and professional.

Riley was patient, very thorough and professional. I appreciated him spending time with me earlier in the week to show me several vehicles and helping me narrow down what I wanted. He was flexible when I had to change the day and time for me to come back with my husband. Riley explained every step of the purchase process and options once we decided I really appreciate how great Riley has been to work with. Kudos to Echopark to have such a great employee!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're so glad that we were able to go above and beyond your expectations! Thank you again for taking the time to let us know how we did here at EchoPark Automotive. We hope you have a great day!

We actually had fun buying a car from Riley Sparks.

We actually had fun buying a car from Riley Sparks. He was knowledgeable and pleasant

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're so glad that we were able to go above and beyond your expectations! Thank you again for taking the time to let us know how we did here at EchoPark Automotive. We hope you have a great day!

Dealer response

Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Colorado Springs they made your day. We’re here to help you, or your mom, cousin, girlfriend, sister's boyfriend’s uncle, a friend of a friend, etc., so reach out if you need us. Happy driving!

Khero and everyone was friendly anf helpful.

Khero and everyone was friendly anf helpful. I am very satisfied with my car buying experience, salesman, coaches, etc

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We appreciate your review. Thank you again for taking the time to let us know how we did here at Echopark Automotive and we hope you have a great day!