CarMax Murrieta

Excellent overall experience. Sales representative was not the most knowledgeable, but was very attentive. The facility was clean and sales did not apply pressure. Representative made several follow-up calls which were appropriate and helpful to my search.

Filled out the application, received a email saying I was approved and that a agent would call me at a designated time. We set that time at 10am. At 930 I received a email claiming he tried to call and couldn’t get through. So I called him back at 950, he said he was in the lot and would call me back at 10am like he was suppose to. 12:35 pm rolls around and I get a text asking what type of vehicle I was looking for. Never mind he’s 2 1/2 hours late calling back. I’m at work now so I really can’t chat. I tell him, " I’m interested in the suv I applied for “. Told him I had a co signer and down if needed. He said he would check out my application and call me back. It’s 10:20pm now. Still no word from Mike. Guess they didn’t need to sell any cars today. Still on the hunt.....

The response time was really fast, I had received an email back within an hour. I was actually surprised how quick they had contacted me about my inquiry and I would recommend them to a friend