Cadillac of New Orleans

just now New Buyer beware!!! The price listed on their website is not the actual price for their new Escalades. On all new Escalades they automatically get the windows tinted (~$500), film protection (~$500) , and ceramic coating “$8000”. We asked if we ordered a new Escalade if we could opt out of the $8000 ceramic coating and the general Manager said no, they do this on every new Escalade. We spent 3 hours test driving and discussing financing just to have the paper work come from the managers office with a highlighted signature line without even mentioning the $8000 ceramic coating that if we were born yesterday might have slipped past us. On the way home we called the Baton Rouge dealership and explained what had happened and they said it sounded like we were getting played and that we could order from them and have no added ridiculous options on top of MSRP. They have not only lost my business forever but also lost my respect. I will also be reporting them to the state for advertising prices on their website that they know isn’t the true price because they add $9000 on top of that knowingly without disclosing until you sit down to buy the vehicle. I will also be reporting this to the auto group that owns this dealership as I would hope that are just u aware of the unscrupulous practices of Cadillac of New Orleans.

Went in for an oil change, they were very friendly, kind and compassionate. It just took longer than expected.

2017 cts purchased and was not equip with spare tire or jack. Just recently noticed!

Great Customer Service and Sales Staff!!! I will definitely be purchasing my next vehicle from Cadillac of New Orleans!!!

Troy Tate was very helpful and took his time on explaining everything on my recent purchase. Will definitely check with him when I’m looking again

Salesman Wayne Meyer. I want to express my gratitude and appreciation for Wayne exceptional service during the recent leasing of my new CT5. From the moment I stepped onto the showroom floor, he greeted me with a warm smile and a friendly demeanor. He took the time to listen to my needs while making suggestions and recommendations. I appreciate how knowledgeable he was about the process, the vehicle and his willingness to answer all my questions. Wayne patience, positive attitude and professionalism was evident as he took me through the leasing process and different features of the vehicle. I never felt pressure to make a quick decision during this process. It was easy and enjoyable. His guidance and patience played a pivotal role in helping me to navigate through the challenges and pressure that one could feel during this process. I couldn't have asked for a better car shopping experience. Wayne's enthusiasm and commitment to providing excellent customers service is truly commendable. His ability to connect with his customers on a personal level and consistently provide exceptional service is truly remarkable. He went above and beyond to ensure that I was satisfied with my purchase. I am grateful for all of his efforts. His willingness to go the extra mile with his customers should be recognized and rewarded. I will definitely be recommending Wayne and your location to my friends and family. Wayne sets a very high standard for others to follow. Wayne is a very important asset to your organization. .

Tina was knowledgeable and an absolute pleasure to work with. She explained all the features and helped me set up the apps.

Jordan was very attentive which helped made the purchase process very quick and easy. Great salesman, very knowledgeable.

Tina was very nice and helpful! It was hard being out of state, and the experience while on site was not as fast as it could have been. The financing person missed an opportunity to explain things on the phone prior to when we visited so it was a non starter when we got to the dealership, had an appointment and still had to wait four hours to sign. He did not portray the credit process to what he did, the loan kept changing and still changed after I left.

Please go see Ms. Tina Rick's! She's great! She's very helpful and smart! Thanks again Ms. Tina!