Reviews
Write a reviewWent Above and Beyond to Give the Help I Needed
Zack and Ceedric are so awesome! I was in desperate need for a new key after mine had been stolen, and they were both so helpful in getting me a new one. Even though my auto insurance kept having mishaps with tows and extended wait times, they were flexible and professional. They truly care about their customers and want what is best for them, which is a very rare thing to find these days. Highly, highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gabrielle - We are honored to earn your recommendation! It's wonderful to hear that Zack and Ceedric were helpful in getting you a new key. Thank you for your many kind words and for coming to us for your auto service needs. We look forward to assisting you in the future.
Knowledgeable & Fair- Grateful to have found them!
We were looking on line for a used car and found the one I wanted at McDonald West. Johnny was new, but knew cars and helped us review all aspects of our purchase. You don't have to have your guard up when you visit this dealer. They worked with us and I drove home the car of my dreams. I highly recommend them!.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It makes our day to hear that you drove home from McDonald Mazda West in the car of your dream, congratulations! Thank you so much for taking the time to post about your experience. We are grateful for your recommendation.
Great working with me and not PUSHY!
I am so happy with them. Everyone from the dealer to the manager to the salesman was wonderful. No one was pushy, no high pressure, didn't push me hard into spending money where I didn't want to, and they really worked with me on better financing. Danyal Ismail was great and I went with this dealership strictly by how professional and hard working they were in working with me to get me what I wanted. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Jenni - At McDonald Mazda West it's our goal to deliver a pressure-free car-buying experience. We are delighted that our team worked with you to find the car that best matches your needs and to make the finances work for your budget. We appreciate you posting about your experience and for your many kind words. Thank you very much!
Great experience
Ignat did an awesome job with selling us a new car. He was very helpful through the whole process. Troy did a great job helping us with the accessories. Great dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the compliments Mike. We appreciate you choosing McDonald Mazda West to purchase your new car. Congrats & enjoy!
Mixed Review Due to Sales Manager's Behavior
I visited McDonald Mazda West on Saturday, 2 February searching for a new 2018 Mazda 3 Touring for my son who is graduating from the US Air Force Academy in May 2018. It's his first new car and I wanted to ensure he had a positive experience during the buying process. First, I would like to recognize the professional, courteous reception we received from Mr. Robert Nichols when we arrived for our 1PM appointment. What soured our visit was the behavior of the Sales Manager, Tyler (I don't remember his last name). Tyler was vague about answering my questions regarding a new 2016 Mazda 3 Grand Touring vehicle on the showroom floor. He "shushed" Robert three times during our discussion of the vehicle...in front of my son. Finally, Tyler failed to give us written quotes on the 2016 Mazda Grand Touring vehicle and the 2017/2018 Mazda 3 Touring vehicles we are interested in...which was the purpose of our visit. We left McDonald Mazda West empty handed on Saturday. That evening, we decided to make an offer on the 2016 vehicle...which Tyler encouraged us to do after he wouldn't answer my questions. It was countered today but not at price that made sense given that we have an offer over $2,000 lower on a 2017 Mazda 3 Touring vehicle with essentially the same features...and none of the safety features in the 2018 Mazda 3 Touring vehicle. Again, I'd like to praise Mr. Robert Nichols for his service on Saturday and today. It's unfortunate that a person of Robert's caliber must work with a sales manager of Tyler's caliber. Tyler needs to appreciate the quality of his sales team. Tyler also needs to learn how to treat customers in a courteous and professional manner.
- Customer service 3.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
New lease on 2018 CX9
Finished processes to buy a 2018 CX9 at McDonald Mazda West. Mason provided excellent customer service and kept me informed of the process. Overall a pleasant car buying experience to get me into a car that can grow with us as our daughter has more activities and friends travel with us as well as carting around 2 year old Triplets!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Go see Danyal at McDonald for your next Mazda!
Many thanks to Danyal at McDonald Mazda! I sent out an email detailing the model and price we were seaking. Danyal was not only the first to respond but went to work for us right away and got us a better deal than we expected in our ideal vehicle! We will be working with him again
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A big thanks to McDonald Mazda/Lakewood
After having a HORRIFIC experience at Spradley Barr Mazda in Ft. Collins, I contacted McDonald because they had the make/model I wanted. Danyal Ismail went to bat for me and got me not only the exact car I wanted but got me a smokin deal! You ROCK, Danyal! The staff at the dealership was kind and understanding after my recent experience at the other Mazda dealership. I was treated with respect and I want to thank them again for that. Doug Gleason, on the finance staff, took his time to explain all the paperwork and answer all of our questions. Thank you, Doug! (awesome beard, btw) All in all, a terrific experience and I highly recommend to all my friends and family to take the extra time to drive down to Denver and meet these folks =) Thanks again, McDonald Mazda!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Make Shopping Fun Not Stressful
After A Total Loss Of My Car. I Came To McDonald Mazda Looking For Reasonable Sized SUV For My Family. Danyal Helped Me Look For The Perfect Fit That Fit My Budget. Thank You For All Your Help. I Will Defently Be Referring Family And Friends Your Way. Thanks Again
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent customer service!
Chase and Danyal were both very helpful and personable!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase