Reviews
Write a reviewI brought the SUV I was looking for from Jamal at
I brought the SUV I was looking for from Jamal at Brightway. The experience was the best I’ve had in a long time. Jamal was a pleasure to work with and made us feel welcome as well as excited about purchasing the SUV. Thanks Jamal. It was a pleasure doing business with you. Brightway we’re coming back for a truck.
I brought the SUV I was looking for from Jamal at
I brought the SUV I was looking for from Jamal at Brightway. The experience was the best I’ve had in a long time. Jamal was a pleasure to work with and made us feel welcome as well as excited about purchasing the SUV. Thanks Jamal. It was a pleasure doing business with you. Brightway we’re coming back for a truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
They are not very good.
This dealer is not very reliable, they sell cars with problems and then when you complain, they don't want to return your money, I don't trust that dealer very much. It happened to me. He had a bad experience with her.
They are not very good.
This dealer is not very reliable, they sell cars with problems and then when you complain, they don't want to return your money, I don't trust that dealer very much. It happened to me. He had a bad experience with her.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Highly recommend them
Great experience with Mike, got the car my son wanted at a great price. Financing was a breeze, quick and easy. I Highly recommend them!!
Highly recommend them
Great experience with Mike, got the car my son wanted at a great price. Financing was a breeze, quick and easy. I Highly recommend them!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very Professional! Mr. Dale C. Is the best
Dale C. Has been very honest , helpful and caring. We are very grateful. Understanding, Clean Site, Vaccum the Car before taking it. Very Professional , make you feel like family.
Very Professional! Mr. Dale C. Is the best
Dale C. Has been very honest , helpful and caring. We are very grateful. Understanding, Clean Site, Vaccum the Car before taking it. Very Professional , make you feel like family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience
Mike went above and beyond. I purchased a BMW 7 series. He was able to get me financed with a reasonable payment. Thank you for all your help!
Great Experience
Mike went above and beyond. I purchased a BMW 7 series. He was able to get me financed with a reasonable payment. Thank you for all your help!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Don't walk away, RUN
Beware ! To everyone who is considering buying a car from Brightway Auto in Jacksonville FL, don't walk! Run the other way. Slick USE CAR SALESMEN will lie and say anything to get you to sign. Tell you one price then change the price on paperwork and hope you don't notice. They will ask you to lie to the bank and promise delivery with no intention of shipping it to you. Manage will double down with more lies! Horrible ppl with no integrity
Don't walk away, RUN
Beware ! To everyone who is considering buying a car from Brightway Auto in Jacksonville FL, don't walk! Run the other way. Slick USE CAR SALESMEN will lie and say anything to get you to sign. Tell you one price then change the price on paperwork and hope you don't notice. They will ask you to lie to the bank and promise delivery with no intention of shipping it to you. Manage will double down with more lies! Horrible ppl with no integrity
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
VW Beetle
This place and their staff was amazing. They turned what started out as a horrible experience (me getting my car totaled) into something incredibly positive. I got a VW Beetle and it is in great shape and an excellent price. The staff there didn’t mess around and they had a plan B in case something fell through. I would recommend these guys in a heart beat.
VW Beetle
This place and their staff was amazing. They turned what started out as a horrible experience (me getting my car totaled) into something incredibly positive. I got a VW Beetle and it is in great shape and an excellent price. The staff there didn’t mess around and they had a plan B in case something fell through. I would recommend these guys in a heart beat.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Never Again!!!!
I purchased 3 cars from this place, a Mercedes, a Jaguar, and a BMW. The Mercedes great, the Jaguar great. The BMW was defective out the door! I had problem after problem with this vehicle and they knew the car was defective and still sold me the vehicle. They promised to take care of the issues and not to tell Western Funding the company financing the car because they would take care of it and my Transmission is going out after only a month! They refuse to fix the issue. This is how they treat their dedicated customers! Do not trust this dealership! Take your car to a mechanic other than theirs if you purchase a car from them but I will NEVER purchase another vehicle from them and I will NEVER recommend anyone to buy from this lot!!!! I understand it's COVID and they are not getting as many sales but they should not scam dedicated customers!!!
Never Again!!!!
I purchased 3 cars from this place, a Mercedes, a Jaguar, and a BMW. The Mercedes great, the Jaguar great. The BMW was defective out the door! I had problem after problem with this vehicle and they knew the car was defective and still sold me the vehicle. They promised to take care of the issues and not to tell Western Funding the company financing the car because they would take care of it and my Transmission is going out after only a month! They refuse to fix the issue. This is how they treat their dedicated customers! Do not trust this dealership! Take your car to a mechanic other than theirs if you purchase a car from them but I will NEVER purchase another vehicle from them and I will NEVER recommend anyone to buy from this lot!!!! I understand it's COVID and they are not getting as many sales but they should not scam dedicated customers!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
They fix cars too
Had to have the brakes done on my Town & Country. The folks at Brightway were awesome!! The job was done quickly, and was done very very well. They educated me on what was happening and offered me options. They price was great. 10/10 overall. Highly recommend!!!!
They fix cars too
Had to have the brakes done on my Town & Country. The folks at Brightway were awesome!! The job was done quickly, and was done very very well. They educated me on what was happening and offered me options. They price was great. 10/10 overall. Highly recommend!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Outstanding sales service
Dan worked with me over the phone to purchase a vehicle and have it shipped to Atlanta. He made it totally uncomplicated and super easy, very professional and helpful. I definitely recommend asking for Dan at to the 10300 Beach Blvd lot.
Outstanding sales service
Dan worked with me over the phone to purchase a vehicle and have it shipped to Atlanta. He made it totally uncomplicated and super easy, very professional and helpful. I definitely recommend asking for Dan at to the 10300 Beach Blvd lot.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase