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Grimsby Chrysler Dodge Jeep

(385 reviews)
2021 consumer dealer award
View 5 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(385 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grimsby Chrysler Dodge Jeep from DealerRater.

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Excellent from start to finish.

I had a very good experience. Mary Lynn was very thorough. She answered all of my questions both thoughtfully and respectfully. I would highly recommend her and her team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Easy, friendly experience

Our sales rep, Mike Beaudoin, was extremely informative and friendly in supporting our decision to purchase the Hybrid Pacifica. He took the time to show us all the features and specs, which is no small feat given all the technology included. Thanks for the great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great deal

We knew which type of make and model vehicle we were shopping for. Looked at so many websites and visited many dealerships. This dealership had just marked down this car and was THE best price anywhere. Friendly staff, highly recommend. Thanks Mary Lyn!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.

Friendliest dealership I've had the pleasure of dealing with

I visited over 20 dealers in the GTA looking for a Wrangler JK, and this was the only dealership I was actually happy to deal with. I worked with Mike Beaudoin, who did an excellent job at finding exactly what I was looking for, as well as giving me all the info that I had asked, something other dealerships said they couldn't do(like finding a manual JK). The finance department did an excellent job as well getting the price down to where I wanted, and working out financing. I personally recommend anyone try here first before wasting time elsewhere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing Vehicle Amazing Experience

We purchased our 2018 Chrysler Pacifica eHybrid van from Mary Lynne at Grimsby Chrysler Dodge Jeep. Being the first electric vehicle we had ever purchased we had many, many questions including some really technical questions about charging, driving, range, etc. Mary Lynne and the entire team at Grimsby Chrysler were amazing. They went to great lengths to answer all our questions and provide all the information we needed to make a very well informed purchase. Delivery was excellent and we love our van. In fact, our friends took one look at our van and went the following day to buy its twin from Mary Lynne as well. They too are exceptionally pleased with their purchase and the experience. We would highly recommend this dealer, sales team and service team to anyone looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Customer Service

My Purchase was a factory order, in which I had a lot of questions and a few changes during the build process. Mike and Lisa returned my inquiries very quickly and I always felt in-the-loop with updates. I would definitely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome service

Buying a new vehicle is a big deal to me and Grimsby Chrysler made that experience stress free and worked around me and what I needed. Thanks to the Grimsby Chrysler team see you the next time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Adding to my review made earlier

Mike Beaudoin is a very excellent salesperson, I was very impressed with his manner and his knowledge about the product he was selling. I'm a retired Purchasing Manager and dealt with all kinds of salespeople, Mike proved himself to be exceptional at what he does in his job. Even after the sale, Mike helped us with questions about our new purchase and answered questions from our insurance company. Your finance dept was very efficient and courteous in finalizing the paper work. Being a first time customer to Grimsby Jeep my experience will likely bring me back. Ed & Jayne

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2017 Jeep Cherokee

Dave Foster was excellent to deal with, we were pleased with the value of our trade and the price of the Jeep Cherokee. The car was spotless when we picked it up, an awesome job by the detail department

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Friendly, like dealing with family.

This dealership is a very friendly place to shop. People are very welcoming, are quick to offer assistance. When I decided to purchase my Jeep from them, the whole purchase process was quick and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.