Fraser Durham Chrysler Dodge Jeep Ram In

I have been at this dealership about 3 times this year. I was there yesterday with a concern about my Dodge Ram 2024. I had the most incredible customer service with Laura and Andrian(Service Manager). They were incredibly pleasant and helpful with my concerns. Going forward I will continue going here in the future. Once again thank you both so very much. Donna Arscott

Open app Your location Fraser Durham Chrysler Dodge Jeep Ram 799 Bloor St W, Oshawa, ON L1J 5Y6 Car dealer Neil B. Martin 264 points 8 hours ago Be carefull of the feedback you provide in the online survey you receive from Jeep Canada / FCA Canada / Stellantis about your recent service experience at a Jeep Dealership. I received a survey from Jeep Canada / FCA Canada asking me about my recent experience with the Fraser Chrysler Oshawa Dealership service department, a Jeep Dealership I have been dealing with since 2021 following the purchase of a Jeep Wrangler Unlimited from said Dealership. My latest experience with the Fraser Chrysler Oshawa service department was so poor and it inconvenienced me so much that it warranted a detailed feedback about my experience and that's what I did in that survey from Jeep Canada. My detailed feedback in the online survey following a routine maintenance check with tire rotation was detailed and factual: as soon as I got into the vehicle and drove off the lot I expeienced heavy vibration on the steering wheel, loud squeaky sound coming from the front driver side when breaking both of which were not there before, and on the day I brought the vehicle to get these new issues fixed, I had to one of their rude service team members who told me that there was a note on profile about finding isses with my vehicle. When I expeienced the issues with my vehicle that were not there before the Sevice Manager went out with me and said "I know exactly what the technician did wrong here. Bring the vehicle in first thing tomorrow AM (I will not be at the dealership tomorrow, but Tara would take care of you) and we wll take care of this for you at no cost." - must of got the attention of the team at Jeep Canada / FCA Canada because I received a follow-up survey email from Jeep Canada / FCA Canada asking me if I received a called from Fraser Chrysler Oshawa about my feedback in the recent survey and I was given an opportunity again in that survey email to provide more information particularly about my experience with one of the rude service team members when I brought the vehicle in the next morning as per the Service Manager's request. Both issues were fixed to my delight and I thanked the service team for fixing the two new issues. Today I called Fraser Chrysler Oshawa to book an appointment to rotate my tires which is part of my service agreement with them and I had the call back 3 times because I was placed on hold for so long on each occasion which is something I had never experienced in my four years bringing my car for service at this dealership. When i finally got through to service, I was put on hold again for a considerably longer time by one of their service team members (Tara) who eventually came back on the line and said "Neil we have a message on your profile that says you are not happy with our service here at Fraser Chrysler so we feel it is best that you find another dealership to take your vehicle to." I wasn't surprised by this dealership's response to my rather candid feedback in the online survey from Jeep Canada (I actually one a $250 gift card from Fraser Chrysler last year for completing a survey where I gave the team 5/5 for amazing service) . What I am surprised at though, is that there not more Google Reviews about the sometimes poor and rather rude reception you get from some of the service team members at Fraser Chrysler Oshawa dealership and "hosing" that are sometimes done by the sevice consultants to get you to spend more money at the dealership. Hoping that this dealership someday understands how they can use customer feedback surveys to improve customer servicento attract and retain customers , because at the end of the day there are no exceptions to exceptional customer service.

Worst service ever and a complete rip off!!! Took car in to get a new key fob, can only be done through the dealership. They call and say that a 2300$ piece is needed. My question to the lady, I need this to make the key fob work- the lady says yes. Several days later I’m called, my car is ready. I go in a pay my insane bill and come out, It won’t start!!! Then the mechanic comes out, very rude and of course it starts. I think to myself, well let’s just try this again before leaving, again it doesn’t start. A service person comes out and ends up setting off the security lock and it locks my car for 48-72 and again it won’t start! I’m given a rental at no charge. After reviewing the receipt I realize the part that was replaced I had replaced less than a year ago. I go down to my actual mechanic and tell him the story and he says ask them to put it back in, it did not need to be replaced and did not have anything to do with getting a new key fob. I speak to the service manager Firaz, express how I feel I was ripped off and told I needed to replace something that did not need replacing. He says well you authorized it. I said only because I was told it was absolutely needed to make my car start again. He said when scanned it had shown a stored code about a rear blinker light, nothing to do with my key fob.. Also the mechanice notes on the receipt that all blinker are working fine. I told him it was just replaced less then a year ago and if there was something wrong with it, I would have taken it to my real mechanic whom I trust to repair it. Again I stated to Firaz the only reason I was there was for the fob and it has to be done my Chrysler. He says ok I will have the part taken out and put back in yours, he then explains that another part is needed, that is why it wouldn’t start when I came to pick it up after I was told it was ready to go and he will give it to me at cost due to the mix up. This part was quiet a bit less then the part I had already paid for that wasn’t needed, he explained the difference would be refunded. After a week I go to pick up my car yet again and the lady at the service counter tells me I owe another $400. I nearly fainted at this point.. I said that’s impossible you guys owe me money. She argues with me and continues to tell I owe more and was incredibly rude. The lady next to her says just give us a second, they go speak and come back and refund me $250. I go home and realize that they owe me more. I call and ask to speak to the service manager and he sees that they do owe me more so I go back down to the dealership and finally the rest is returned however on my way down I realize my wipers are now not working!!! The service manager, Firaz proceeds to tell me it’s because the part they took out was faulty, however my wipers were working fine when I brought it in. He says how do I know they were working when you brought it in, that he’d like to believe me but he wouldn’t know for certain. I proceed to tell him initial scan of my car would when I brought it to them would definitely throw a code of the wipers were getting no power to them and not working.. no code whatsoever!!! I let him know this as he can also see in the service report. No code!!! I tell him it’s obvious that they have damaged the part removing it and putting it back in probably not thinking that they wouldn’t have to put it back in and that is their fault as they replaced a part that wasn’t needed. He says he will have to speak to his manager and get back to me. No call back, I have left several messages and to this day no call back. This was the most shady experience I have ever had with a dealership in my life. The service manager Firaz is ignorant and a scammer!! He spoke down to me as if I was stupid. They damaged my car!! I do not recommend taking your car to this dealership as they are out to make money, lie and scam people.

I was contacted by Mark the sales manager because he had someone interested in my Ram Rebel. Well I sold it and got into a dodge hornet. Mark was very kind and hooked me up with a hat. I dealt with Paul for the sale. Awesome guy

Appt made to Test Veh….2 hrs later Mgnr got it back after ‘a long lunch’ Drove it, but Off Road tires on it were noisy so Salesman said they wud put one new Summer tires….desperate to get me to sign, we can deal with tires later plus $900 Admin Fee. I demanded to know which Summer Tires were to be installed..Kennedy then said Off Road tires were Summer Tires. I wud have to pay $2,000 for tires and installation..No rebate for Tires on, altho he told me they were new. They dont install ‘used tires’. He tried hard but I left. Told not to call. 11 phonecalls had to demand that they stop calling. Terrible experience.

AVOID THIS PLACE LIKE THE PLAGUE! Over the past 4 and a half months, I have experienced repeated delays, misinformation, financial burdens, and overall negligence that have left me without my vehicle for a total of 130 days (and counting). Incident #1 (Aug 7 - Sept 16, 2024): My truck was in the shop for over a month, and I was provided with misleading information regarding my rental car coverage. Despite my warranty covering $40/day, I was left with unexplained extra charges. I was bounced between Fraser Chrysler and Enterprise multiple times. Enterprise staff was EXCELLENT, Fraser Chrysler should take notes. After weeks of waiting for a part with no tracking information, I escalated to now Ex Service Manager Chris Mitchell, who resolved the issue within minutes—highlighting the clear incompetence in communication from my assigned service advisor, Laura Gage. Incident #2 (Dec 9, 2024 - Jan 15, 2025): On Dec 4, I reported severe steering issues that caused me to nearly crash my truck and urged that I needed to drop my truck off to their lot (this is where I purchased my truck anyways) and was told no space was available until Dec 9. I had to rent a car at my own expense while waiting for another warranty authorization and repair. Again, my service advisor failed to provide tracking details, despite my warranty company confirming the part had arrived days earlier. When I confronted Fraser Chrysler about this, they falsely claimed the part had been damaged, sent back, and replaced—all within an unrealistic timeframe. Which turned out to be incorrect and factually false. When I finally received my truck back, it was in worse condition. Within four hours, it became undriveable again. I demanded Fraser tow it back, and the response from management was dismissive. I was eventually given a loaner that had less than 50km of gas mileage, and upon further investigation, found that the differential installed on my truck was likely damaged and improperly sourced. Incident #3 (Jan 15 - Present, 2025): After further issues, Fraser Chrysler diagnosed a transfer case failure. I was promised updates but received no communication for weeks. When I personally followed up, I was told the part was not yet received, though my warranty company had no record of the order. More delays followed, and after multiple ignored calls, I finally learned my truck would go into the shop on Feb 7. After installation of the transfer case, the truck still could not steer. It was discovered that the rear differential installed during Incident #1 had the wrong gear ratio, meaning Fraser Chrysler installed an incorrect, unverified part on my truck last year. On Feb 27, my warranty provider confirmed that it is impossible for them to supply incorrect parts—proving Fraser Chrysler’s ongoing mismanagement. I have now been without my truck for 130 days and have suffered extreme financial and emotional stress. Fraser Chrysler has offered zero accountability, no urgency, and no compensation for my time, rental expenses, and vehicle payments for a truck I do not even have. Unfortunately, this battle is far from over as well.

AVOID THIS PLACE LIKE THE PLAGUE! Over the past 4 and a half months, I have experienced repeated delays, misinformation, financial burdens, and overall negligence that have left me without my vehicle for a total of 130 days (and counting). Incident #1 (Aug 7 - Sept 16, 2024): My truck was in the shop for over a month, and I was provided with misleading information regarding my rental car coverage. Despite my warranty covering $40/day, I was left with unexplained extra charges. I was bounced between Fraser Chrysler and Enterprise multiple times. Enterprise staff was EXCELLENT, Fraser Chrysler should take notes. After weeks of waiting for a part with no tracking information, I escalated to now Ex Service Manager Chris Mitchell, who resolved the issue within minutes—highlighting the clear incompetence in communication from my assigned service advisor, Laura Gage. Incident #2 (Dec 9, 2024 - Jan 15, 2025): On Dec 4, I reported severe steering issues that caused me to nearly crash my truck and urged that I needed to drop my truck off to their lot (this is where I purchased my truck anyways) and was told no space was available until Dec 9. I had to rent a car at my own expense while waiting for another warranty authorization and repair. Again, my service advisor failed to provide tracking details, despite my warranty company confirming the part had arrived days earlier. When I confronted Fraser Chrysler about this, they falsely claimed the part had been damaged, sent back, and replaced—all within an unrealistic timeframe. Which turned out to be incorrect and factually false. When I finally received my truck back, it was in worse condition. Within four hours, it became undriveable again. I demanded Fraser tow it back, and the response from management was dismissive. I was eventually given a loaner that had less than 50km of gas mileage, and upon further investigation, found that the differential installed on my truck was likely damaged and improperly sourced. Incident #3 (Jan 15 - Present, 2025): After further issues, Fraser Chrysler diagnosed a transfer case failure. I was promised updates but received no communication for weeks. When I personally followed up, I was told the part was not yet received, though my warranty company had no record of the order. More delays followed, and after multiple ignored calls, I finally learned my truck would go into the shop on Feb 7. After installation of the transfer case, the truck still could not steer. It was discovered that the rear differential installed during Incident #1 had the wrong gear ratio, meaning Fraser Chrysler installed an incorrect, unverified part on my truck last year. On Feb 27, my warranty provider confirmed that it is impossible for them to supply incorrect parts—proving Fraser Chrysler’s ongoing mismanagement. I have now been without my truck for 133 days and have suffered extreme financial and emotional stress. Fraser Chrysler has offered zero accountability, no urgency, and no compensation for my time, rental expenses, and vehicle payments for a truck I do not even have. Unfortunately, this battle is far from over as well.

I highly recommend avoiding purchasing or servicing a vehicle here. Within 3 months of owning a 2024 Durango it needed a cluster repair and has now been at the dealership for 6 weeks. 4 weeks after it was there, we found it had sustained damage to the back end. The dealership's response and management of the issue have been poor, showing complete disregard towards customer care. They don’t respond to calls, emails or letters, nor have they provided any consistent updates on the repairs or the damages. They refuse to take responsibility, insisting it is our responsibility to repair the damages and are refusing to provide information on the incident. Their customer service is extremely lacking, showing disregard for customers after a purchase. This experience has been beyond disappointing.

Think Twice Before Choosing This Dealership – Poor Diagnosis, Poor Service I had a highly disappointing experience at Fraser Durham Chrysler Dodge Jeep Ram dealership that I feel obligated to share. If you’re considering bringing your vehicle here, I strongly advise getting a second opinion first – you could end up paying for repairs your car doesn’t actually need. I brought my Ram 1500 truck in on January 8th due to starting issues. They diagnosed the problem as a faulty starter and replaced it. However, when I went to pick up my truck that evening, it still wouldn’t start. This was despite the fact that a prior diagnostic test at Canadian Tire confirmed there were no issues with the starter or battery. I tried explaining this to the staff, but my concerns were brushed aside in a rushed and dismissive manner. On January 9th, I spoke with a receptionist who insisted the issue was the battery. Despite repeatedly explaining that Canadian Tire had already tested the battery and found no issues, I was pressured into purchasing a new battery. Yet again, the truck still didn’t start. The entire ordeal resulted in wasted time, unnecessary expenses, and extreme frustration. My vehicle sat at the dealership for nearly a week with no resolution, only for their initial diagnosis to turn out to be completely wrong. The lack of professionalism, proper communication, and follow-up from the manager and staff was unacceptable. If you value your time and money, I’d recommend taking your vehicle elsewhere.

They are very nice and professional. I highly recommend them for the best dealers in the Durham area!!!