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Zender Ford Sales Ltd.

(802 reviews)
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(802 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Zender Ford Sales Ltd. from DealerRater.

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Love my new truck!

Just bought a new f150 from Diane who also sold me my last new f150 and was so happy to go in and deal with a wonder person who puts her heart into her work and made sure that I received the best service and got me the right truck. I will return the next time I need a new vehicle and plan to bring my friends and family too. F150 Eco boost is such a great truck and used to be a chev girl but now love my Fords! Go see Diane if you want great non pushy service. She will go out of her way to find you what you want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know about your experience with Diane! We're pleased to hear that you got the best service possible and more importantly the truck you wanted! We look forward to see you again in the future! Stop by anytime!

Great buying experience!

Like most people, we used to HATE buying vehicles because it was the same old hassle, drawn out experience. Not this time! Dale and Dee were awesome to deal with. Everything from the beginning to end was a pleasurable experience. No hassles, no drawn out negotiations, just great timely sales and service. Finance department was also a breeze, very well organized and friendly! This is definitely a place we will buy from again and have no hesitations recommending it to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know about your experience! We're happy to hear that you got the best of service and the b=vehicle you were looking for without the hassle! We look forward to seeing you again!

Dealer response

Thank you for taking the time to let us know about your experience! We're happy to hear that you got the best of service and the vehicle you were looking for without the hassle! We look forward to seeing you again!

Breath of fresh air!

Dale Burak was an absolute pleasure to deal with. He took the time to listen to my requirements and help find the perfect F150 which I am absolutely in love with! Dealing with Dale was completely different than most car buying experiences and I highly recommend him to friends and family. My friends have already purchase an F150 also from Dale and share the same sentiments. Peter MacDonell handled our financing and again was a delight to work with. This was my first lease and Peter took the time to explain everything in as much detail as I needed. There were no surprises and the process was fast and smooth. I highly recommend Peter to help with your financing needs! Chad Zender has been a pleasure to deal with. He has great customer service and I can appreciate that he has a finger on the pulse of the Spruce Grove community both online and off. He exceeded our expectations going over and above what was necessary. These are only three examples of extraordinary staff that will help make your buying experience truly memorable. I look forward to dealing with everyone again on my next purchase! I would highly recommend working with the entire Zender team. *****

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the recommendation and letting us know about your experience! We're happy to hear that Dale was able to help you get into the vehicle you wanted and happy that everything went smoothly for you! We definitely look forward to seeing you again in the future!

Great customer service!

Very friendly and incredibly helpful. Overall, was a great experience buying my first vehicle. From the moment I walked in the door I was greeted immediately with smiles. Everyone involved made me feel at ease and made sure I was taken care of. Thank you Zender Ford and Thank you Dale Burak! I love my new F-150!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know about your experience with Dale and the rest of Zender Ford! We're happy that you got the best of service and most importantly the vehicle you wanted! Enjoy your new F-150 and we look forward to seeing you again!

Wonderful Experience

We went to the dealership to look at a Ford Edge after we had been to another dealer looking at a different vehicle all together. The salesman Ashton was outside and ready to help us in every way possible. He even watched our 2 year old son so we could look at vehicles and make some decisions!! Our son loved hanging out in the "Big Truck" in the show room eating popcorn while mom and dad shopped! So Thank You for this Ashton you went above and beyond! He introduced us to Brandon the New Car Manager and he also was excellent! Everyone made us feel welcome and we didn't feel pressure at all! They let us take a vehicle out with our son to be able to get a better feel for the vehicle and see how it drove. We decided to purchase the vehicle and it was delivered to us the next day! Ashton was on his day off and he came in to make sure everything went as planned. We couldn't have asked for better customer service and overall this dealership is the best one we have been to! We will be reccomending Zender Ford to all of our friends and family! Thank you again for the amazing customer service you all went above and beyond what was expected!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know about your experience with Ashton and the rest of Zender Ford! We're so happy to hear that you got the vehicle you wanted and the best of service as well! We look forward to seeing you again in the future!

Great experience

The people are friendly except the secretary. The place is very clean, the give free popcorn, coffee and hot chocolate. The dealers are very patient

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time to let us know about your experience! We're pleased to hear that it was overall good! We look forward to seeing you again! Stop by anytime!

Comfortable Environment

Ashton and Rick handled our wants and needs very effectively. When we first came in, we started dealing with Rick, but our second visit was on a Saturday so Ashton took over for us. Both gentlemen made sure that we were taken care of and neither Ashton nor Rick made us feel rushed or pushed to make a choice. I would definitely come back to Zender Ford when we decide to upgrade our vehicles.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know about your experience with Rick and Ashton! We're pleased to hear that they both helped you get the vehicle you wanted! We look forward to seeing you again in the future!

Very Pleasant Experience

It was a pleasure dealing with Ryan Shabada. I found him to be very friendly, knowledgeable and most importantly respectful. As I had never dealt with a dealership before I found he exercised the utmost patience as we went through this process which I very much appreciated.. I did not feel pressured and always felt positive when dealing with him right to the very end. Highly recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know about your experience with Ryan Shabada! We're pleased to hear that you got the best of service and also the vehicle you wanted! We look forward to seeing you again!

I am ecstatic!

This was my first time purchasing a vehicle from a dealership and it was an excellent experience! Diane was not only friendly and professional, but she really went to every length to make sure I got the best deal I possibly could! She made the whole process easy and simple which was greatly appreciated as this was totally new to me. I truly felt like my satisfaction both in the vehicle I purchased and the standard of service was top priority at Zender. Thank you again Diane! You're awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Sara for letting us know about your experience with Diane and the rest of Zender Ford! We're happy to hear that you got the best deal on the vehicle you wanted and your experience was great! We look forward to seeing you again in the future!

Pleasant

Ashton was professional, friendly and very courteous in his mannerisms as a sales consultant. He demonstrated a true interest in finding the right vehicle at a competitive price. Through the process there was no pressure or upselling, we worked together the entire time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

Thank you Molly for taking the time to let us know about your experience! We're so pleased to hear that Ashton found you the vehicle you wanted at the price you wanted! We look forward to seeing you again in the future!