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Betten Baker Chevrolet of Allegan

(296 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–8:00pm 8:00am–8:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–3:00pm 9:00am–12:00pm
Sunday Closed Closed

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Reviews

(296 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Had a great experience with Amanda helping me out!

Had a great experience with Amanda helping me out! Thank you again! I love my new car! :)

Had a great experience with Amanda helping me out!

Had a great experience with Amanda helping me out! Thank you again! I love my new car! :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Rude manijor in service Department Need oil change on

Rude manijor in service Department Need oil change on my 2024 Chevy that I bought from them and was told needed appointment Will never go back

Rude manijor in service Department Need oil change on

Rude manijor in service Department Need oil change on my 2024 Chevy that I bought from them and was told needed appointment Will never go back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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use caution when buying from this dealer

Nothing good to say about this dealership. Will be writing the BBB next. Sold the young lady her first car. Didn't last 6 weeks and less than 1500 miles before engine blew up on her. While they did say "as is" they also said that service department had inspected vehicle before sale. Found note in car after engine blew that stated they bought it knowing it needed work. Customers beware

use caution when buying from this dealer

Nothing good to say about this dealership. Will be writing the BBB next. Sold the young lady her first car. Didn't last 6 weeks and less than 1500 miles before engine blew up on her. While they did say "as is" they also said that service department had inspected vehicle before sale. Found note in car after engine blew that stated they bought it knowing it needed work. Customers beware

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service great people that truly try to help you

Great service great people that truly try to help you out!! Thank you BBOA!!!especially service dept. And sales

Great service great people that truly try to help you

Great service great people that truly try to help you out!! Thank you BBOA!!!especially service dept. And sales

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are happy to help! Thank you for your review, Cindy!

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Amazing people great place to buy a car

I haven't had a new car since 2006. These guys were awesome! Collin hadn't even started work yet when he made time to talk with us. No pressure sales. Christi took care of our financing. She explained everything to us. Our credit scores. Possible length of financing. And options. Again low pressure. Amazing people. Highly recommend

Amazing people great place to buy a car

I haven't had a new car since 2006. These guys were awesome! Collin hadn't even started work yet when he made time to talk with us. No pressure sales. Christi took care of our financing. She explained everything to us. Our credit scores. Possible length of financing. And options. Again low pressure. Amazing people. Highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so glad to hear this! Thank you for your review and feedback about your experience with our team!

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pandrews575@gmail.com

I am 64 years old and have purchased every car and done every repair at this location. I just purchased a 2020 Equinox. I also have a 2011 Chevy Impala with 202,134 miles on it that I kept. All of my past car purchases were new vehicles until this Equinox. The Service Department is very helpful and goes the extra mile. Friendly and courteous to the customers. You can buy a car lots of places but it is the Service Department that matters most. When purchasing vehicles I have always used the same salesman. He has been there for years and is as honest as they come. Very smart. His experience and opinions are priceless. There is a lot of paperwork to sign and the lady that handles that is very organized and efficient. Explains things well. I have met several of the mechanics and they are very friendly and informative in explaining repairs. They care about the customer to. I am very proud to have the dealership in my town.

pandrews575@gmail.com

I am 64 years old and have purchased every car and done every repair at this location. I just purchased a 2020 Equinox. I also have a 2011 Chevy Impala with 202,134 miles on it that I kept. All of my past car purchases were new vehicles until this Equinox. The Service Department is very helpful and goes the extra mile. Friendly and courteous to the customers. You can buy a car lots of places but it is the Service Department that matters most. When purchasing vehicles I have always used the same salesman. He has been there for years and is as honest as they come. Very smart. His experience and opinions are priceless. There is a lot of paperwork to sign and the lady that handles that is very organized and efficient. Explains things well. I have met several of the mechanics and they are very friendly and informative in explaining repairs. They care about the customer to. I am very proud to have the dealership in my town.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Penny, we greatly appreciate your comment. We appreciate you being a guest of ours even more. We try to do everything we can to accommodate our guests to make the process as easy as possible. We appreciate your loyalty and there is anything we can do to help you please let us know.

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Customer

Always have great service! The staff is friendly and accommodating.

Customer

Always have great service! The staff is friendly and accommodating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your review, Susan! We are happy to take care of you!

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Betten Baker Allegan

Great GM service. Fast and friendly. Easy with My GM rewards points. Highly recommend..

Betten Baker Allegan

Great GM service. Fast and friendly. Easy with My GM rewards points. Highly recommend..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Jay, Thank you for coming in and for choosing Betten Baker for your service needs. We appreciate the kind words and great review. We try our best to help every one of our guest's with whatever they need even if it's not service related. If you have any questions please give us a call. Thank you again Jay

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Terrible Service

I bought a 2016 Equinox in June, 2022. The car looked well taken care of by the previous owners. Salesperson couldn't say enough about the great gas mileage and the great condition that the vehicle was in.. Manager boasted about their 20 something inspection that they do. I believe when I drove off the lot that the exhaust was an issue from the get go. It sucks gas like crazy. When I accelerate the car Boggs down and their is little power. Now I have had a chance to have a local repair shop look at it. Cracked Manifold, Sensors shot, Catalytic Converter complexly melted. What a mess!!!!! I have 4 years of payments and a huge problem on my hands. I would not recommend Allegan Betten Baker to anyone at this point. I have emailed them several times and no one has called me back. Lori Price

Terrible Service

I bought a 2016 Equinox in June, 2022. The car looked well taken care of by the previous owners. Salesperson couldn't say enough about the great gas mileage and the great condition that the vehicle was in.. Manager boasted about their 20 something inspection that they do. I believe when I drove off the lot that the exhaust was an issue from the get go. It sucks gas like crazy. When I accelerate the car Boggs down and their is little power. Now I have had a chance to have a local repair shop look at it. Cracked Manifold, Sensors shot, Catalytic Converter complexly melted. What a mess!!!!! I have 4 years of payments and a huge problem on my hands. I would not recommend Allegan Betten Baker to anyone at this point. I have emailed them several times and no one has called me back. Lori Price

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Owner

Great salesman! Everything was ready for us at the time of pickup .

Owner

Great salesman! Everything was ready for us at the time of pickup .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your review with us, Dick! We look forward to working with you again in the future!

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