Reviews
Write a reviewWhat an amazing place to go, and the staff were just
What an amazing place to go, and the staff were just phoneminal really friendly extremely helpful, will definitely recommend too everyone to go here. I will be coming back myself.
What an amazing place to go, and the staff were just
What an amazing place to go, and the staff were just phoneminal really friendly extremely helpful, will definitely recommend too everyone to go here. I will be coming back myself.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your satisfaction is important to us, so we want to sincerely thank you for choosing Baker Buick GMC Lowell and we hope to see you again soon!
I do not even want to give them one star.
I do not even want to give them one star. My guy bought a t=2013 GMC Sierra from them in Oct of 2022. At the time of the sale he asked them specifically if there are any major rust issues that we needed to be aware of. As this was the issue in us losing our last vehicle. They assured him it was solid and no issues, one prior owner. My guy works from home and parks in the garage mind you. We have not even put on 20 k miles since we got this. Fast forward to 1 year six months later and we took the truck to our mechanic for regular maintenance. It needed brakes and whatnot. He did a once over to and realized IMMEDIATELY that there was 18 inches of significant rust on the both sides of the frame that run long ways on the truck. Our mechanic stated to take it in to get looked at right away. Brought to Grapewood Garage for a diagnose. Manuel there stated that it never should have left their lot like this. This is clearly rust that was there prior to us buying it. Manuel stated that this is dangerous to drive and suggested we bring it back to the dealership. I have been working with Larry, who is very nice. However, nice does not fix things. He advised me today that the General manager is only willing to do a trade in! We owe 19 k on this truck wtih now a $2600.00 repair that we should not have to pay for. We asked that they pay for the repair or take the truck back and pay off the balance. They will do neither. Now we are stuck with a dangerous vehicle. I would not recommend anybody go here unless you plan on taking the car to a mechanic before you sign anything!!!! We are still waiting to hear back from our lawyer and I have reached out to GMC directly. I will post an update.
I do not even want to give them one star.
I do not even want to give them one star. My guy bought a t=2013 GMC Sierra from them in Oct of 2022. At the time of the sale he asked them specifically if there are any major rust issues that we needed to be aware of. As this was the issue in us losing our last vehicle. They assured him it was solid and no issues, one prior owner. My guy works from home and parks in the garage mind you. We have not even put on 20 k miles since we got this. Fast forward to 1 year six months later and we took the truck to our mechanic for regular maintenance. It needed brakes and whatnot. He did a once over to and realized IMMEDIATELY that there was 18 inches of significant rust on the both sides of the frame that run long ways on the truck. Our mechanic stated to take it in to get looked at right away. Brought to Grapewood Garage for a diagnose. Manuel there stated that it never should have left their lot like this. This is clearly rust that was there prior to us buying it. Manuel stated that this is dangerous to drive and suggested we bring it back to the dealership. I have been working with Larry, who is very nice. However, nice does not fix things. He advised me today that the General manager is only willing to do a trade in! We owe 19 k on this truck wtih now a $2600.00 repair that we should not have to pay for. We asked that they pay for the repair or take the truck back and pay off the balance. They will do neither. Now we are stuck with a dangerous vehicle. I would not recommend anybody go here unless you plan on taking the car to a mechanic before you sign anything!!!! We are still waiting to hear back from our lawyer and I have reached out to GMC directly. I will post an update.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Andrew
Great service and accommodative to my transportation as my 2021 Sierra was being repaired underwarranty. Great job of handling the warranty process as well. Highly recommend !!
Andrew
Great service and accommodative to my transportation as my 2021 Sierra was being repaired underwarranty. Great job of handling the warranty process as well. Highly recommend !!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
David, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Betten Baker
Always a great experience Always a great experience, Always a great experience Always a great experience Always a great experience
Betten Baker
Always a great experience Always a great experience, Always a great experience Always a great experience Always a great experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Easy in easy out
Nothing to complain about. From the purchasing of our vehicle to the now two services appointments betten Baker has been first class
Easy in easy out
Nothing to complain about. From the purchasing of our vehicle to the now two services appointments betten Baker has been first class
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Connie, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service Review/Rating
Service on my vehicle with the extended warranty I had purchased exceeded my expectations!! The quality of work and customer service was excellent. Thanks again for another job well done ?
Service Review/Rating
Service on my vehicle with the extended warranty I had purchased exceeded my expectations!! The quality of work and customer service was excellent. Thanks again for another job well done ?
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Debra, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Car repair
Very friendly people, took the time to explain to me about the vechile and he took the time to look into something I needed done
Car repair
Very friendly people, took the time to explain to me about the vechile and he took the time to look into something I needed done
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Martha, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mikes
Need to be up front on all the finance extras. Especially the extra cost.
Mikes
Need to be up front on all the finance extras. Especially the extra cost.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Chevy truck serviced
Always satisfied , Rex gets you in and out promptly
Chevy truck serviced
Always satisfied , Rex gets you in and out promptly
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Betten Baker Buick GMC Lowell. We are always more than happy to assist you if anything else comes up. Take care!
George
Rex and Wendy are great to work with!! Have been a customer of Betten-Baker/Wittenbac for many years and anticipate maintaining that relationship
George
Rex and Wendy are great to work with!! Have been a customer of Betten-Baker/Wittenbac for many years and anticipate maintaining that relationship
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!