Reviews
I have going to this dealership for years. The staff is...
I have going to this dealership for years. The staff is nice. They let you know what to expect ahead of time. The waiting area is nice as well.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We want to thank you for your years of loyalty, it means a lot to us! Please let us know if you have any additional questions about services you received and thank you again for choosing Toyota of Brookfield! Mark Krochmal, General Manager 262-781-2626
Friendly and Easy
Just bought a used car and Ryan took great care of us. He was friendly, informative, and helpful. I would definitely refer him to friends and family. Great Job!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your great review, and for giving our dealership such a high star rating! We pride ourselves on our knowledgeable and helpful staff and we are so happy to hear Ryan met your expectations! Thank you for the recommendation! We truly appreciate your business and we hope to see you here again down the road!
Stopped in for a simple headlight change. Was initially...
Stopped in for a simple headlight change. Was initially told it would cost approximately $75 but Mary Lou checked with John and they took care of replacing it without sending it to labor. Just the cost of the bulb. You Rock! Thank you. I’ve bought multiple cars here and will continue to do so. The service is always top notch!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We want to thank you for your positive review and rating as well as your years of loyalty with us! We truly appreciate your support! Your satisfaction is our top priority, and we are please to hear that Marylou and John were able to meet your needs! We look forward to your next visit! Take care!
Sales review
Aiden was a great sales person. Helped me get the what I wanted for my trade in. He was very helpful and made my experience getting my new ravv4 a great one!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John Kocher is by far the best service person I have ever...
John Kocher is by far the best service person I have ever dealt with. And I’ve owned vehicles for 45 years. I always look forward to working with him. And Napleton Toyota.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy John is able to provide you with such a positive experience, each and every visit! Thank you so much for choosing Toyota of Brookfield as your first choice for service! Your kind words towards one of our own are much appreciated. Thank you for your business and we look forward to your next visit!
'18 Camery service
From the moment I pulled into garage the staff was helpful and happy. Quintin Neal was the first to greet me and asked specific questions as we walked around the car to make sure all of my issues were to be checked were noted. That's important to me, as a business owner, I appreciate fast, friendly service. John Clayton went above and beyond to get my car serviced quickly and efficiently. I had brought it in for an oil change and also to have a bunch of minor things checked- John even helped me re-connect my new phone and pair it to my car. Thank you to both of you! Jacqueline Lassa Kalon
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is great to hear that Quintin and John were able to get you back on the road so quickly! Here at Toyota of Brookfield, we understand your time is valuable. Thank you so much for your positive feedback, it means so much to us and our hardworking staff! We hope you continue to choose us for all your automotive needs!
Jackson was very helpful, overall staff was very friendly...
Jackson was very helpful, overall staff was very friendly and willing to help out. The whole was process was longer than I had hope which was the reason I couldn’t give it a 5
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Mike, thank you for your feedback. We're thrilled you found Jackson and our team to be helpful and friendly! Reviews like yours help us to continually improve. We sincerely thank you for your business, and look forward to seeing you again in the future!
Ryan has been fantastic to work with. Very responsive and...
Ryan has been fantastic to work with. Very responsive and answered all my questions! I would recommend Ryan to anyone looking for a new or used car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mo, we're glad to hear you had such a positive experience with Ryan! He will be very happy and appreciative to hear about your great rating and recommendation! We do hope we can be of assistance to you in the future!
Jackson was a great salesperson. Very knowledgeable and...
Jackson was a great salesperson. Very knowledgeable and personable. He made the process smooth and effortless. I would highly recommend Jackson as a salesperson. I would recommend him to my peers.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear that everything was handled to your satisfaction, and Jackson could be of service to you! He will be happy to hear of your recommendation and high star rating! Please let us know if there is ever anything else we can assist you with. Have a wonderful day!
Jackson did a great job, to inform me of all details of...
Jackson did a great job, to inform me of all details of my Rav 4 before I even bought it. And Paul at the front desk who gave me a great price on my trade in. It made the decision to move forward on the deal very easy. The only negative thing was that it took over 4 hours to complete the paper work, once we came in to close the deal and take the Rav4 home. Thanks for everything Doug Lemieux
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your recent experience with us, we appreciate your feedback! We're happy that Jackson and Paul could make your buying and trading process hassle free. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. We hope to see you again in the future!