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CarShop Hatfield

(564 reviews)
Visit CarShop Hatfield
Sales hours: 8:00am to 8:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:00am–8:00pm 8:00am–5:00pm
Tuesday 8:00am–8:00pm 8:00am–5:00pm
Wednesday 8:00am–8:00pm 8:00am–5:00pm
Thursday 8:00am–8:00pm 8:00am–5:00pm
Friday 8:00am–8:00pm 8:00am–5:00pm
Saturday 8:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2022 consumer dealer award
View 3 awards
2022 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award
(866) 396-7124 (866) 396-7124

Reviews

(564 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarShop Hatfield from DealerRater.

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Brett made the purchase beyond easy and painless.

Brett made the purchase beyond easy and painless. Everything was handled through email and text and the car was delivered. Can’t beat that!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very friendly and knowledgeable staff.

Very friendly and knowledgeable staff.They treat everyone with respect and dignity. I will recommend CarShop to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear you had a positive experience with our team at CarShop - Hatfield. Thank you for recommending us.

Excellent service, service section not pushy, explains

Excellent service, service section not pushy, explains what's needed,gives time to customer to make decision on what to do. Only negative to Carshop is no Military Discount. Would get more business with Discount.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your thoughts. We appreciate your feedback and will consider this input. Feel free to reach out if there's anything more we can do for you at CarShop - Hatfield.

We went onto Carshops website prior to visiting the

We went onto Carshops website prior to visiting the dealership to look at the vehicles which we were interested in. The website is very user friendly. Once we got to the dealership , everyone was very nice and not pushy at all. They asked if we needed help and if we had questions they were there to help. We spoke with Evan Kies. We was excellent to deal with. He was patient, knowledgeable , friendly and honest . We were in and out with a car in about 3 hrs. That was even test driving 4 cars. I highly recommend you take time to visit CarShop if you are looking for a car. They have alot of stock and if they don’t have something , they will get . Again they are 5 stars !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear about your positive experience with our team at CarShop - Hatfield. It's great that you found the website user-friendly and enjoyed your visit to the dealership. Thank you for recommending us, and we wish you many happy miles in your new car.

This is our fourth car purchased from CarShop.

This is our fourth car purchased from CarShop. We are very happy with the way we were treated. Mike and Bumper were incredibly patient and helpful. Certainly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're grateful for your continued trust in CarShop - Hatfield. It's wonderful to hear you had a great experience with our team again. Appreciate the recommendation!

I had a very good experience at CarShop after it being

I had a very good experience at CarShop after it being recommended to me by others who were very pleased. My salesperson was excellent at finding options that fit my criteria, and the service department answered all my questions. The car was beautiful inside and out, even though being six years old, and I’m thrilled at how it drives. I would highly recommend CarShop!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that you had such a positive experience at CarShop - Hatfield. We appreciate your recommendation and are glad our team met your expectations. Safe travels with your new car!

Timbre was wonderful and a pleasure to deal with.

Timbre was wonderful and a pleasure to deal with. His sense of humor made the buying experience very enjoyable. Other than the whole thing taking a bit longer than expected everything was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words. It's great to hear that our team made the buying experience enjoyable for you at CarShop - Hatfield. We appreciate your feedback and wish you well with your purchase.

Disappointed with my visit to CarShop Hatfield (3/2/25).

Disappointed with my visit to CarShop Hatfield (3/2/25). Salesperson Ken was dismissive and rude when I inquired about a 2022 Hyundai Tucson. When I needed a moment to look up vehicle details, he told me to leave if I was going to "have an attitude" and later called me "insane" to a colleague. Ended up buying the same vehicle from Fred Beans that day. CarShop lost a $25,000 sale due to unprofessional treatment.​​​​​​​​​​​​​​​​

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for sharing your feedback. We want to discuss your review and your interaction with our Sales Team. Please contact our General Manager, Jason Seipt, at jseipt@carshop.com. We appreciate your time.

They’re very responsive and communicate well via email.

They’re very responsive and communicate well via email. I ended up not getting the car because it was purchased before I was able to go to the shop but they kept me updated and offered me alternatives.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for recognizing our team's communication efforts. We appreciate your flexibility and understanding. Hope the alternatives provided are helpful to you.

Daniel was very responsive when we were inquiring about

Daniel was very responsive when we were inquiring about the 2024 Mustang and the buying process went smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us at CarShop - Hatfield. We're glad the process felt smooth when working with our team on the 2024 Mustang. Enjoy your new ride!