Reviews
Castle Subaru gives the absolute best customer service
Castle Subaru gives the absolute best customer service for both purchasing and servicing a vehicle!! So friendly and will go above and beyond to make sure you are completely satisfied!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Oil change
I?m always greeted with friendly faces & smiles. Very clean facility. Snack bar is a nice touch, free water, coffee, snacks? Repairs & oil change completed in a timely finish!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Love Subaru Service Dept.
Love Subaru Service Dept. They are ready as soon as I pull my car in no waiting always ontime with appt. Always in and out on my way when dropping off or picking up my car. I love the text messaging during the entire process so if unforeseen problem arises it is dealt with immediately and do not have to reschedule another appt.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great experience.
Great experience..From Samantha who set up appointment and loaner vehicle , Ted Smith service advisor, who accepted auto and kept us up to date by text, phone etc. Very impressed with video from service department explaining what problem was and status of vehicle. Ted was excellent with follow up throughout. Castle Subaru dealership with Dave Eisin, sales manager and Frank Salinas our salesman are reason we drive out further for service on our vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
No hassle.
No hassle. Professional. Friendly. Courteous. I came from out of state to buy a car and David was kind enough to pick me up from the train station.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
After another service event, I will be going back when
After another service event, I will be going back when necessary. Every time I take my car there for service I wait hours for a call back and end up having to go back to have something redone. The staff are pleasant however, the service could be better for the amount they charge.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. We hope you are willing to give us another chance. Please reach out to us at (219) 764-5020 so we can work towards a resolution.
No pressure salesman, my second Subaru from Castle.
No pressure salesman, my second Subaru from Castle. Service is superb. Highly recommended 5* rating
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Joeey, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
Castle Subaru is a dealership that cares about their
Castle Subaru is a dealership that cares about their customers they treat customers as part of the family. Their service department is fantastic, polite and courteous always keeping customers up to date on their vehicles. The greatest part is having a fantastic salesman as Mike Roman who is understanding to what his customers need.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are so happy to read such a great review about Castle Subaru of Portage! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Had a great experience working With Jacob Ruffing,he
Had a great experience working With Jacob Ruffing,he worked hard to get us a 2020 Volkswagen Tiguan. This was a great price,much appreciated. Thanks to him we had a very pleasant experience. He did a wonderful job & he took his time to make sure this is what we wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Castle Subaru of Portage! We look forward to your next visit! Take care!
Had an awesome experience with Jacob Ruffing who worked
Had an awesome experience with Jacob Ruffing who worked hard to make me happy and get me at an affordable price . Got a 2021 Subaru Outback that was like brand new !!! Thank you Jacob Ruffing and the Subaru team !!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Castle Subaru of Portage! Feel free to reach out to us if you need anything. Have a wonderful day.