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Bridge Auto Group

(474 reviews)
Visit Bridge Auto Group
Sales hours: 9:00am to 7:00pm
Service hours: 9:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 9:00am–5:00pm
Tuesday 9:00am–7:00pm 9:00am–5:00pm
Wednesday 9:00am–7:00pm 9:00am–5:00pm
Thursday 9:00am–7:00pm 9:00am–5:00pm
Friday 9:00am–7:00pm 9:00am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
(866) 498-5732 (866) 498-5732

Reviews

(474 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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This is Shady.... i wrote a reveiw nov 14th. It wasent...

This is Shady.... i wrote a reveiw nov 14th. It wasent good... to anyone looking at these reviews please ignore that reveiw from shady nov 14th. I have spoke to the service manager recently and went over what was wrong. I was just upset and mad about what was goung on with the car and being the only car i have. They are fixing it for me. After everything i said they where still nice to me. I apologize for acting like a KAREN. Next time i will go bout it the right way. Anybody looking for a car i recommend bridge auto group. Thank you for understanding

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

I have bought a car here after searching for awhile on...

I have bought a car here after searching for awhile on the Internet. The office phone numbers are difficult to reach but once you got it, everything is much more easier. My saleperson Sean C. is really intense to help me with the car and other following paperworks! He also always reply my questions which were in post-sale stage with the best solutions!! Moreover, thanks to Mr. Vernon Wilson for the initial information, the 'big-boss' cashier for his patient in check-out progress, as well as people in service department for their enthusiasm when I asked for pricing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

5 Stars!

I have bought a car here after searching for awhile on the Internet. The office phone numbers are difficult to reach but once you got it, everything is much more easier. My saleperson Sean C. is really intense to help me with the car and other following paperworks! He also always reply my questions which were in post-sale stage with the best solutions!! Moreover, thanks to Mr. Vernon Wilson for the initial information, the 'big-boss' cashier for his patient in check-out progress, as well as people in service department for their enthusiasm when I asked for pricing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Purchased Kia Sorento

Very pleasent transaction! I recently purchased a vehicle from here. I had JD as my car sales rep, and he made me feel like family. There was no bull or pressure behind the purchase. Vehicle runs like new albeit some issues that is being taken care of by bridge auto. Thank you again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buyers Beware

Worst car dealership in USA Not trustworthy Dishonest Then when you complain or leave a bad rating. They call and harass you and say well after all the car did have a lot of miles on it but They failed to mention it was a piece of crap from the beginning they probably bought it at some auction which honestly I heard they do

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 4 found this review helpful. Did you?
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Dealer response

David, firstly you bought the car 4 years ago and paid less than $7000 for a 10 year old vehicle with more than 100,000 miles. How can you blame the dealer for a mechanical issue 4 years later?

Never going back

They sell damaged cars, don’t answer phone calls when they get paid. It’s messed up because I thought they were cool people but they turned out to be frauds.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Chris. I’m sorry to hear that you do not feel that your experience with us was a positive one. Which vehicle did you purchase?

The staff there was very friendly and nice and was ready...

The staff there was very friendly and nice and was ready to go once the dealership open at 9am Chris was awesome and he was able to put me in a test drive of the car I wanted immediately. Jim was able to close the deal swiftly and effectively working with my budget and was super fair with the price awesome team and super friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I recently purchased a 2013 Mazda CX-5 at Bridge Auto...

I recently purchased a 2013 Mazda CX-5 at Bridge Auto Group and all I can say is awesome! The car runs like new clean interior pristine engine, extremely reliable vehicle exactly what I was looking for.They made my car buying experience a very pleasant one. I am extremely satisfied with my purchase Bridge Auto Group is awesome I would recommend them to anyone looking for a great used car at an affordable price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Consumer response

Special shot out to the Bridge Auto Group team in Berlin NJ. Thanks for making my used car buying experience a very pleasant one! The car runs like new i am extremely satisfied with my purchase! I would recommend you guys to anyone looking to buy a quality used vehicle at a awesome price.

Maintenance Supervisor

Just wanted to take the time and give the guys at Bridge Auto Group a special shout out and thank you for making my car buying experience a piece of cake! Found the car I wanted for the exact price as advertised no BS. They walked me through the process step by step I received the title in less than 24hrs. And more importantly the used 2013 Mazda CX-6 runs like new I am extremely satisfied with my purchase! I would recommend to anyone looking for a reliable used car for a great price go to the Bridge Auto Group in Berlin N.J.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They don't even want my money I guess?

Went in to test drive a car and was roundly ignored by the 2 staff there. They came out to the lot while I was checking out the inventory with a customer who left shortly after and never acknowledged me. I walked into the showroom and asked to test drive a specific vehicle and was told to sign in. Then they walked away to have a loud conversation in another part of the building and never came back. I was the only customer there. Not a good look.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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