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Todd Wenzel Superstore

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (13 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–3:00pm 8:00am–1:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (13 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Absolutely ridiculous

The absolute worst experience with any dealer ever! If I didn't have to bring the vehicle here, I would never come back! What was a software update and a "quick" inspection is now over 2 hours. More than twice the time they told me! This has always been the case here at Good ole Todd Wenzel.... Awful.

Absolutely ridiculous

The absolute worst experience with any dealer ever! If I didn't have to bring the vehicle here, I would never come back! What was a software update and a "quick" inspection is now over 2 hours. More than twice the time they told me! This has always been the case here at Good ole Todd Wenzel.... Awful.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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They do not treat you good, don"t care!!

I was so badly treated by them and ripped off by their old manager!! The sad part was that when I finally was able to tell someone about all of it...he was cold and rude!! I thought maybe they would want to make things right with me , but they did not. I know they have lost at least 8 sales because of the way I was treated. If they could have just tried to make things right and been understanding , I could have understood them having that terrible manager and got rid of him. Do not sorry me and then do not stand behind your customer!! I was stuck between a rock and a hard spot .....I wish I would have just walked away.

They do not treat you good, don"t care!!

I was so badly treated by them and ripped off by their old manager!! The sad part was that when I finally was able to tell someone about all of it...he was cold and rude!! I thought maybe they would want to make things right with me , but they did not. I know they have lost at least 8 sales because of the way I was treated. If they could have just tried to make things right and been understanding , I could have understood them having that terrible manager and got rid of him. Do not sorry me and then do not stand behind your customer!! I was stuck between a rock and a hard spot .....I wish I would have just walked away.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Unbelievable

I purchased a used truck from them and drove it the couple hours home with no issues. The NEXT DAY I was towing a boat that is well under the max tow rating of the truck. The truck literally shook and got extremely loud. Sense it was after hours I called and emailed the sales rep that I had purchased the truck from. I was completely ignored and never received any phone calls or emails from the rep or the sales manager in return about it. Come to find out in order to fix the issue it will cost me almost 8k. Thanks Todd Wenzel's for absolutely nothing but debt and a pain in my a**. WILL NEVER SHOP HERE AGAIN AND WILL TELL EVERYONE THAT ASKS TO STAY WAY. ABSOLUTELY WORTHLESS.

Unbelievable

I purchased a used truck from them and drove it the couple hours home with no issues. The NEXT DAY I was towing a boat that is well under the max tow rating of the truck. The truck literally shook and got extremely loud. Sense it was after hours I called and emailed the sales rep that I had purchased the truck from. I was completely ignored and never received any phone calls or emails from the rep or the sales manager in return about it. Come to find out in order to fix the issue it will cost me almost 8k. Thanks Todd Wenzel's for absolutely nothing but debt and a pain in my a**. WILL NEVER SHOP HERE AGAIN AND WILL TELL EVERYONE THAT ASKS TO STAY WAY. ABSOLUTELY WORTHLESS.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Used Car Salesman Jeremy is a poor representative

Asked The Used car Salesman if he could get a set of car keys and he told me "no you are already working with another salesman, go get it from him." Very unfriendly and obnoxious towards me. Would never ask this salesperson for another thing!!!!

Used Car Salesman Jeremy is a poor representative

Asked The Used car Salesman if he could get a set of car keys and he told me "no you are already working with another salesman, go get it from him." Very unfriendly and obnoxious towards me. Would never ask this salesperson for another thing!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Horrible Experience

I would never recommend them to anyone. They care about money not people, and that is way too apparent.

Horrible Experience

I would never recommend them to anyone. They care about money not people, and that is way too apparent.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We are sorry your experience did not meet our standards. If you would like to discuss this in more detail, please reach out to Drew Smith at 616-669-6683.

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Disappointed by Todd Wenzel Superstore

I drove 40 minutes only to be told the vehicle i was interested in and had called about shortly before was already promised to someone else. And sales staff not at all friendly or caring, just slick used car salesmen who look at you not as a person, but as a potential check.

Disappointed by Todd Wenzel Superstore

I drove 40 minutes only to be told the vehicle i was interested in and had called about shortly before was already promised to someone else. And sales staff not at all friendly or caring, just slick used car salesmen who look at you not as a person, but as a potential check.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We are sorry the vehicle you came to see was unavailable. Customer service is our number one priority and your feedback will be used to improve our processes. If you would like to discuss this in more detail, please reach out to Drew Smith at 616-669-6683.

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I love my car!

I knew what car I wanted to buy and I was able to get a newer one within my price range and I love it.

I love my car!

I knew what car I wanted to buy and I was able to get a newer one within my price range and I love it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, JaKese! We are so happy we were able to help you get into a newer vehicle!

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Great to do business with.

Great people, not high pressure like some places. Easy to talk to. Very willing to work with you. Would definitely do business there again.

Great to do business with.

Great people, not high pressure like some places. Easy to talk to. Very willing to work with you. Would definitely do business there again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your great review, Nick. We appreciate your business and hope to see you again!

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What a disappointment.

Drove 95 miles to buy a truck that I was told they still had before I left only to discover that they sold it 4 days before.

What a disappointment.

Drove 95 miles to buy a truck that I was told they still had before I left only to discover that they sold it 4 days before.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We are sorry that the vehicle wasn't available for you when you made your visit. We move our used car inventory between our four locations and it sounds like there was a communication breakdown somewhere in the process. Thank you for this feedback, as it will help us to improve our process. If you are still looking for a truck, please let us know and we would love to make it right.

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Great service

Lets face it, nobody likes going to a dealership and trying to figure out the price and vehicle that fits you. Tyler Vitale did a great job helping me find a vehicle that fit what i wanted and was within my price rance in a very short amount of time. Great people here willing to work FOR YOU! Thanks todd wenzel!

Great service

Lets face it, nobody likes going to a dealership and trying to figure out the price and vehicle that fits you. Tyler Vitale did a great job helping me find a vehicle that fit what i wanted and was within my price rance in a very short amount of time. Great people here willing to work FOR YOU! Thanks todd wenzel!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for choosing us, Chad! We appreciate your business and look forward to seeing you in the future!

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