Reviews
Write a reviewAbsolutely ridiculous
The absolute worst experience with any dealer ever! If I didn't have to bring the vehicle here, I would never come back! What was a software update and a "quick" inspection is now over 2 hours. More than twice the time they told me! This has always been the case here at Good ole Todd Wenzel.... Awful.
Absolutely ridiculous
The absolute worst experience with any dealer ever! If I didn't have to bring the vehicle here, I would never come back! What was a software update and a "quick" inspection is now over 2 hours. More than twice the time they told me! This has always been the case here at Good ole Todd Wenzel.... Awful.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
They do not treat you good, don"t care!!
I was so badly treated by them and ripped off by their old manager!! The sad part was that when I finally was able to tell someone about all of it...he was cold and rude!! I thought maybe they would want to make things right with me , but they did not. I know they have lost at least 8 sales because of the way I was treated. If they could have just tried to make things right and been understanding , I could have understood them having that terrible manager and got rid of him. Do not sorry me and then do not stand behind your customer!! I was stuck between a rock and a hard spot .....I wish I would have just walked away.
They do not treat you good, don"t care!!
I was so badly treated by them and ripped off by their old manager!! The sad part was that when I finally was able to tell someone about all of it...he was cold and rude!! I thought maybe they would want to make things right with me , but they did not. I know they have lost at least 8 sales because of the way I was treated. If they could have just tried to make things right and been understanding , I could have understood them having that terrible manager and got rid of him. Do not sorry me and then do not stand behind your customer!! I was stuck between a rock and a hard spot .....I wish I would have just walked away.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Unbelievable
I purchased a used truck from them and drove it the couple hours home with no issues. The NEXT DAY I was towing a boat that is well under the max tow rating of the truck. The truck literally shook and got extremely loud. Sense it was after hours I called and emailed the sales rep that I had purchased the truck from. I was completely ignored and never received any phone calls or emails from the rep or the sales manager in return about it. Come to find out in order to fix the issue it will cost me almost 8k. Thanks Todd Wenzel's for absolutely nothing but debt and a pain in my a**. WILL NEVER SHOP HERE AGAIN AND WILL TELL EVERYONE THAT ASKS TO STAY WAY. ABSOLUTELY WORTHLESS.
Unbelievable
I purchased a used truck from them and drove it the couple hours home with no issues. The NEXT DAY I was towing a boat that is well under the max tow rating of the truck. The truck literally shook and got extremely loud. Sense it was after hours I called and emailed the sales rep that I had purchased the truck from. I was completely ignored and never received any phone calls or emails from the rep or the sales manager in return about it. Come to find out in order to fix the issue it will cost me almost 8k. Thanks Todd Wenzel's for absolutely nothing but debt and a pain in my a**. WILL NEVER SHOP HERE AGAIN AND WILL TELL EVERYONE THAT ASKS TO STAY WAY. ABSOLUTELY WORTHLESS.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Used Car Salesman Jeremy is a poor representative
Asked The Used car Salesman if he could get a set of car keys and he told me "no you are already working with another salesman, go get it from him." Very unfriendly and obnoxious towards me. Would never ask this salesperson for another thing!!!!
Used Car Salesman Jeremy is a poor representative
Asked The Used car Salesman if he could get a set of car keys and he told me "no you are already working with another salesman, go get it from him." Very unfriendly and obnoxious towards me. Would never ask this salesperson for another thing!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Horrible Experience
I would never recommend them to anyone. They care about money not people, and that is way too apparent.
Horrible Experience
I would never recommend them to anyone. They care about money not people, and that is way too apparent.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are sorry your experience did not meet our standards. If you would like to discuss this in more detail, please reach out to Drew Smith at 616-669-6683.
Disappointed by Todd Wenzel Superstore
I drove 40 minutes only to be told the vehicle i was interested in and had called about shortly before was already promised to someone else. And sales staff not at all friendly or caring, just slick used car salesmen who look at you not as a person, but as a potential check.
Disappointed by Todd Wenzel Superstore
I drove 40 minutes only to be told the vehicle i was interested in and had called about shortly before was already promised to someone else. And sales staff not at all friendly or caring, just slick used car salesmen who look at you not as a person, but as a potential check.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are sorry the vehicle you came to see was unavailable. Customer service is our number one priority and your feedback will be used to improve our processes. If you would like to discuss this in more detail, please reach out to Drew Smith at 616-669-6683.
I love my car!
I knew what car I wanted to buy and I was able to get a newer one within my price range and I love it.
I love my car!
I knew what car I wanted to buy and I was able to get a newer one within my price range and I love it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, JaKese! We are so happy we were able to help you get into a newer vehicle!
Great to do business with.
Great people, not high pressure like some places. Easy to talk to. Very willing to work with you. Would definitely do business there again.
Great to do business with.
Great people, not high pressure like some places. Easy to talk to. Very willing to work with you. Would definitely do business there again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your great review, Nick. We appreciate your business and hope to see you again!
What a disappointment.
Drove 95 miles to buy a truck that I was told they still had before I left only to discover that they sold it 4 days before.
What a disappointment.
Drove 95 miles to buy a truck that I was told they still had before I left only to discover that they sold it 4 days before.
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are sorry that the vehicle wasn't available for you when you made your visit. We move our used car inventory between our four locations and it sounds like there was a communication breakdown somewhere in the process. Thank you for this feedback, as it will help us to improve our process. If you are still looking for a truck, please let us know and we would love to make it right.
Great service
Lets face it, nobody likes going to a dealership and trying to figure out the price and vehicle that fits you. Tyler Vitale did a great job helping me find a vehicle that fit what i wanted and was within my price rance in a very short amount of time. Great people here willing to work FOR YOU! Thanks todd wenzel!
Great service
Lets face it, nobody likes going to a dealership and trying to figure out the price and vehicle that fits you. Tyler Vitale did a great job helping me find a vehicle that fit what i wanted and was within my price rance in a very short amount of time. Great people here willing to work FOR YOU! Thanks todd wenzel!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for choosing us, Chad! We appreciate your business and look forward to seeing you in the future!