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Burnworth Auto Sales

(20 reviews)

Reviews

(20 reviews)

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Burnworth's Shady Business

I bought my Mercury Mariner 2 months ago, started to have transmission problems. I bought the SUV for 4200.00, I understand there would be problems, but this is crap. They did replace the transmission, I paid 380.00 for. Mind you, this SUV should NEVER of passed inspection. It needs a new front axel, new breaks and rotors and new universals. AFTER they fixed the transmission (it also took them 3 weeks to fix it which I was remotely patient), they broke the motor mount, I also had to go buy a new starter (they said they would replace that, but after all of this I have NO trust in this company). NOW it's idle surging and wants to stall when I come to a stop. This SUV should NEVER OF BEEN SOLD!! It shouldn't have passed inspection, which I will be reporting to the State Police and have WRITEN PROOF this should NEVER of been road worthy. I tried to be nice when the transmission went, now I'm pissed. 4600.00 PLUS ALL the work I have to put into this SUV would have bought me close to a xxxx new car!!! They try to get away with it by putting "as is" on these vehicles. Let's see if that holds up in a Court of Law. They also screwed me on the Title, but that's a whole different story.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very very pleased

I was actually surprised by how easy it was to get in and out. Very friendly people and I got a sweet car for a sweet price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent experience

Very pleased with our time there. Highly recommend for both variety and excellent customer service. Very nice people to deal with. Will definitely visit again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

Was very impressed by Burnworth. Friendly, courteous people. Very low prices. Easy to work with. I literally have not one bad word to say. Thanks very much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dorothy Garon

First time in years that I decided to buy a used vehicle. I am very very glad I did. Great experience. Thank you. Highly recommend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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no response

never contacted me about the vehicle i was interested in. how was i suppose to buy the car when i wasn't even contacted by them?

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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So awesome

So friendly!!!! Love my Honda. Thank you so much. Will definitely return!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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shopping for used vehicle(s)

Large Variety of used vehicles on hand, Was able to find the vehicles I wanted and was also able to manage the deal that I needed without hassle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Not great in the used car area

We found the cars and trucks pictured on the internet to be junk when we got to this dealer. We were looking for an old car as a second car. No one came out to even talk to us or assist. We found the cars we had come to see and were disappointed.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great!

Great family ran business! I just bought a car there and had an issue a few days later with it. I bought it "as is" with no warranty and called to see if they could look at it and they did, at NO CHARGE! I would highly recommend this dealership for quality used cars. The showroom is full of things to look at too, you won't be bored!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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