Audi Sugar Land

Had a terrible experience with this company. From a very, very low-ball appraisal of my trade-in, to the incorrect certified status of the purchased vehicle. After getting through all of that, I tried spending more money with the company to upgrade to a V6 model. After 48 hours of having the vehicle, they appraised my purchased vehicle, $7,000 lower than what I paid for it hours earlier. Here's what happened: I purchased the vehicle for $55,000. Forty-eight hours later, I wanted to purchase a V6, the same model. After looking at the proposal, they only offered me $48,000 on a Wednesday for a vehicle I drove away with on Monday evening. Absolutely terrible experience. I have more to add to this saga, but don't want to get myself worked up anymore.

Jaxon walked us through the process and showed us the utmost courtesy, never hurried us and went over even the smallest details. Would definitely recommend him to friends

Audi at Sugarland especially working with Mr Braxton was so amazing. He was extraordinarily patient and kind towards me and my circumstances. I have never had a car experience like this I really am grateful.

They quoted an asking price of 27,000, which was more that the amount on Cars.com. Not to mention adding taxes in of over 5k, when I don't pay Texas taxes, but taxes where I live in CO. They were a joke.

Excellent and professional service I feel in the total process,and I like the car I purchase there. Roy Luo

Transparent pricing, thoughtful communication and follow-up skills. When the car I was looking at was sold, the sales person was very nice about it and tried to find another situation that would work for me.

I just leased my 5th vehicle from Audi Sugar Land. They live up to the Sewell mission of first class customer service to gain and keep a customer for life. My sales team has included Chris, Frankie and Robert and they are awesome! The service team of RJ, Sam, Spencer and Ben go above and beyond to make the service process as smooth as possible! And a special shout out to Austin, the in-house Tech Specialist. He is extremely knowledgeable and a patient customer focused trainer on how to maximize your Audi driving experience!

TL;DR - dishonest dealer, shady practices. Don't make a deal with them as they will NOT RESPECT IT. AVOID AT ALL COST. FOR OUT-OF-TOWN BUYER: don't waste time flying in. You will be told the vehicle has already been sold last night. You will have to book an overpriced same-day one-way ticket to fly back. ------- I came in yesterday and decided to purchase a Porsche 911 from Frankie (Sales) and Dylan (Pre-Owned Manager). Dylan and I shook hands on the price and made a deal. We agreed on taking the car to do a Pre Purchase Inspection on next Monday (the earliest slot I could book with my mechanic) before finalizing everything. The car was supposed to move to other dealers on Saturday, but Dylan called it off since we had this deal. Everything went great so far. Dylan seems professional and easy to talk to. Until this morning they told me they have SOLD THE CAR LAST NIGHT. There is no heads up, no communications at all. They have never tried to secure the deal with the customer. As seen in other reviews, we have some customers asking the dealer to hold the car until they come to the dealer. NO THEY WON'T. The only reason the car is still available is because no one else make an offer.

Great experience with this dealership. They went above and beyond and I really enjoyed working with Shaely and Elvin. Would highly recommend.

Gerardo was my sales associate and he was so attentive and patient with what I wanted and needed!