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Fitzgerald Subaru of Gaithersburg

(225 reviews)
Visit Fitzgerald Subaru of Gaithersburg
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–6:00pm Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 309-7137 (888) 309-7137
Used (888) 316-7197 (888) 316-7197
Service (301) 917-3920 (301) 917-3920

Reviews

(225 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fitzgerald Subaru of Gaithersburg from DealerRater.

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Matt, their used car salesman and Lisa in finance were

Matt, their used car salesman and Lisa in finance were wonderful. I felt no pressure during the sales side of it. Paperwork was a breeze since it was all digital!

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Huge thanks to Matt Sullivan for making our third Subaru

Huge thanks to Matt Sullivan for making our third Subaru purchase so seamless. Matt and the management team at Fitzgerald Gaithersburg were a pleasure to work with, being incredibly responsive and having the vast majority of our paperwork ready before we even stepped onto the lot. Matt is reliable, easy to communicate with, and truly professional throughout the entire process.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you were satisfied with our service. We look forward to serving you again in the future!

Matt Sullivan was hands down absolutely amazing!

Matt Sullivan was hands down absolutely amazing! Informative without being pushy, incredibly knowledgeable and 150% customer service oriented. So personable and real…we will for sure be back. We didn’t know car sales could be like this. Matt nailed it!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you were satisfied with our service. We look forward to serving you again in the future!

Fitzgerald makes the car-buying experience as painless as

Fitzgerald makes the car-buying experience as painless as possible. They always put the customer first.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent experience.

Excellent experience. Sheree and Kevin didn't pressure us or play any of the typical dealership games. Fair price and helpful staff.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Matt was really helpful finding the right car that fit

Matt was really helpful finding the right car that fit our budget. We took our car to the mechanic the day after we bought it and he thought it looked great and was an excellent choice for a used car. Everyone at the dealership was very nice and helpful. This is the 2nd car we have bought at Fitzgerald Subaru and we will go back there when the time comes for another car!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Matt worked quickly and efficiently to answer all

Matt worked quickly and efficiently to answer all questions and to explain features/operations of my vehicle. I’m very happy with the customer service and ease of purchasing.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We appreciate your positive feedback

We got a great deal on a used 2025 Crosstrek.

We got a great deal on a used 2025 Crosstrek. David Kelleher and his team went above and beyond, finding creative ways to make the buying experience as smooth as possible. David even came out to our house 2 days after the purchase for my wife to sign the paperwork (she was out of town and we had a time crunch due to a totaled vehicle) and to hand deliver our tags. Highly recommend!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you were satisfied with our service. We look forward to serving you again in the future!

Honest service, fair pricing, friendly staff.

Honest service, fair pricing, friendly staff. I hand a great buying experience with Matt Sullivan and the entire crew at Fitzgerald Subaru.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are delighted to hear that you had a great experience with us! Thank you for your feedback!

it was a great experience overall.

it was a great experience overall. everyone was knows what they are doing and make it so fast the buying processes. I am so happy with every experience i had in the dealership. Erol was real interesting person, how easy to work with, explanation about the car, and personal interaction over all.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you were satisfied with our service. We look forward to serving you again in the future!