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Fitzgerald Subaru of Gaithersburg

(207 reviews)
Visit Fitzgerald Subaru of Gaithersburg
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–6:00pm Closed
2025 consumer dealer award
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2025 consumer dealer award

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New (888) 309-7137 (888) 309-7137
Used (888) 316-7197 (888) 316-7197
Service (301) 917-3920 (301) 917-3920

Inventory

See all 194 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since August 2019.
The FitzWay is a term developed by Fitzgerald Auto Mall that defines our
business philosophy and acts as a guideline for the way we treat our
customers. It's a part of our unique way of doing business that has helped
differentiate us from other auto dealers. We created the FitzWay philosophy
by listening to our customer's comments over the years both good and bad.
Customers have told us is it's important to treat them with honesty and
respect and to deal in good faith.
Transparency you can Trust... That's the Fitzway

Service center

Phone number (301) 917-3920

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(207 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fitzgerald Subaru of Gaithersburg from DealerRater.

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Matt was great, he really took the time to listen to what

Matt was great, he really took the time to listen to what I was looking for. The offer for my trade in was better than I expected. The time to do the paperwork and financing took too long.

Matt was great, he really took the time to listen to what

Matt was great, he really took the time to listen to what I was looking for. The offer for my trade in was better than I expected. The time to do the paperwork and financing took too long.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Matt Sullivan was very amiable, diligent, and

Matt Sullivan was very amiable, diligent, and professional. He took our trade-in and got us into our new car in 2.5 hours! Great guy! It’s because of folks like Matt, that we return time and again to Fitzgerald

Matt Sullivan was very amiable, diligent, and

Matt Sullivan was very amiable, diligent, and professional. He took our trade-in and got us into our new car in 2.5 hours! Great guy! It’s because of folks like Matt, that we return time and again to Fitzgerald

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you were satisfied with our service. We look forward to serving you again in the future!

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Smooth, hassle free professional transaction.

Smooth, hassle free professional transaction. Matt and Bo are fantastic at what they do. Thank you very much

Smooth, hassle free professional transaction.

Smooth, hassle free professional transaction. Matt and Bo are fantastic at what they do. Thank you very much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We appreciate your positive feedback.

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Super happy with my experience at Fitz.

Super happy with my experience at Fitz. Felt very welcome and I liked how clear they were about the pricing.

Super happy with my experience at Fitz.

Super happy with my experience at Fitz. Felt very welcome and I liked how clear they were about the pricing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We appreciate your positive feedback.

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Marr Sullivan was my salesman for the purchase of my

Marr Sullivan was my salesman for the purchase of my first Subaru! What an awesome experience due to his knowledge of the 3 vehicles I was considering. He was so helpful and patient as I made my choice!!!! At Fitzgerald Subaru in Gaithersburg i was greeted and treated so well by everyone in such a friendly manner! I would like to Thank Matt Sullivan for showing me how each vehicle worked and for the very smooth steps involved to complete my purchase. What an Amazing group of people from Muna Bockarie Sales Manager, Matt Sullivan Salesman and Lisa Lam who took care of the paperwork. They did everything to make my Subaru experience PERFECT!!! Thank You Matt Sullivan for making buying a Subaru so enjoyable !!

Marr Sullivan was my salesman for the purchase of my

Marr Sullivan was my salesman for the purchase of my first Subaru! What an awesome experience due to his knowledge of the 3 vehicles I was considering. He was so helpful and patient as I made my choice!!!! At Fitzgerald Subaru in Gaithersburg i was greeted and treated so well by everyone in such a friendly manner! I would like to Thank Matt Sullivan for showing me how each vehicle worked and for the very smooth steps involved to complete my purchase. What an Amazing group of people from Muna Bockarie Sales Manager, Matt Sullivan Salesman and Lisa Lam who took care of the paperwork. They did everything to make my Subaru experience PERFECT!!! Thank You Matt Sullivan for making buying a Subaru so enjoyable !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you were satisfied with our service. We look forward to serving you again in the future!

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Erol was helpful, pleasant and a very fair and sincere

Erol was helpful, pleasant and a very fair and sincere salesman. I felt very comfortable working with him. He was extremely patient during the entire experience from my initial interest, the test drive, financing segment to the final sale. He was so great. I am greatly appreciative and happy with my purchase of the. 2014 Jeep Grand Cherokee.

Erol was helpful, pleasant and a very fair and sincere

Erol was helpful, pleasant and a very fair and sincere salesman. I felt very comfortable working with him. He was extremely patient during the entire experience from my initial interest, the test drive, financing segment to the final sale. He was so great. I am greatly appreciative and happy with my purchase of the. 2014 Jeep Grand Cherokee.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We appreciate your positive feedback.

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The cars are good quality.

The cars are good quality. The sales experience was easy. I recommend this dealership for your next car.

The cars are good quality.

The cars are good quality. The sales experience was easy. I recommend this dealership for your next car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are delighted to hear that you had a great experience with us! Thank you for your feedback!

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I was looking for a car to replace my ageing Honda and

I was looking for a car to replace my ageing Honda and had called the Fitz Auto Mall Subaru dealership, I spoke to Erol. I asked about a particular auto I had seen online at the Edmunds site. Erol let me know the car was still available and I scheduled a visit. He called back and let me know that the vehicle that I was interested in had sold. Erol suggested that they had another model that I might be interested in buying. I went in for the appointment and bought the car he suggested. Best dealership experience ever.

I was looking for a car to replace my ageing Honda and

I was looking for a car to replace my ageing Honda and had called the Fitz Auto Mall Subaru dealership, I spoke to Erol. I asked about a particular auto I had seen online at the Edmunds site. Erol let me know the car was still available and I scheduled a visit. He called back and let me know that the vehicle that I was interested in had sold. Erol suggested that they had another model that I might be interested in buying. I went in for the appointment and bought the car he suggested. Best dealership experience ever.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We appreciate your positive feedback.

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I was very happy with Matt my sales person.

I was very happy with Matt my sales person. We bought a Forester. We shopped very thoroughly and feel we received an excellent deal.

I was very happy with Matt my sales person.

I was very happy with Matt my sales person. We bought a Forester. We shopped very thoroughly and feel we received an excellent deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We appreciate your positive feedback.

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Matt went above and beyond.

Matt went above and beyond. I am very happy with his service. He was patient, attentive, willing to help, and good with time management. Thanks, Matt! Kimberly was also amazing!! She was kind and compassionate and helped me learn how to work the car. She was very patient with me. I love my Subaru!

Matt went above and beyond.

Matt went above and beyond. I am very happy with his service. He was patient, attentive, willing to help, and good with time management. Thanks, Matt! Kimberly was also amazing!! She was kind and compassionate and helped me learn how to work the car. She was very patient with me. I love my Subaru!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We appreciate your positive feedback.

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