Stevens Jersey City Ford

They still haven’t gotten back to me. I left them two messages and two emails

Honestly, I can’t say I have an experience with them because I’ve tried contacting them three times and I have had no response back. It’s really sad when you see a car that you’re really interested in and nobody will respond to you. But if you look at the rest of the comments, I think a lot of people feel the same way about this Dealership.

Order a new car in the middle of July it’s now the middle of September still don’t have my registration or plates. No one will return my call this deal stinks stay away.

I was on a tight budget and couldn’t find a car I wanted. Danny and Rosario helped me so much. I got approved and left with a car I love. Highly recommend Stevens Ford

Would give them a negative ten stars if I could. We called about a car we wanted. Specifically asked if they had any fees and was told no. We drove 2 hours to get there and found out they lied about hidden fees and justified it by telling is everyone does it. Horrible business practices. Very unprofessional.

DONT EVEN CONSIDER COMING HERE!! I called about a used truck that I saw online and they said it was available. I made an appointment for that day to take a look at it. I called an hour before going to confirm everything. I show up and “Tiffany” (who I spoke with on the phone an hour before) “left for the day” and the car was “sold days ago”. “They tried to call me to tell me it sold but the calls wouldn’t go through”. B.S. I even have a voicemail saying they had it available. It was all a tactic to get me to come into the dealership. Tiffany was a made up person. The truck wasn’t even on the lot. I felt completely disrespected. 3 hours of my life were pissed away because of this place. Never step foot in this dealership. If I had to decide between buying a car from Steven’s Ford in Jersey City or walking everywhere for the rest of my life I’m taking the latter 10/10 times.

Don’t waste your time. Service is the worse 2 weeks at the dealer and I ended up getting my stuff stolen no return calls and when I demanded my car all of a sudden everything was done. Save yourself the aggravation.

Wow.....I have been buying new and used Fords since 1983 and have not seen the practices by this dealer since the 90's. I have owned almost 70 vehicles since 1983 and know how to buy. There is a reason why they will not show the line item costs of buying a pre-owned car there because its hidden until the end with a surprise. So I negotiated with them a deal that I thought was good and they come back with the offer and monthly payment. So I said okay it looks good. When I went to close the deal in finance they tell me there is a $1500 prep charge for the car which was not disclosed until the end. That adds $30 a month to my payment. For more insult on the used car prep for $1500 which is a ripoff nothing was really done. I can do this prep in my driveway with my code reader. It said on the RO a new oil change was done but when I checked the oil it was dark so not true. I had to change the oil soon as I got the Focus home. I just bought a used 2018 Ford Focus RS back in Aug 2022 and similar to the Focus ST from a dealer in Hackensack who charged $0 for the used car prep. That is what all dealers should be doing. Only reason I stayed with buying this car is that in a 200 mile radius it was the only one I found with the options and color I wanted plus it was a very nice ST. Carfax says there was damage to the car and they very not very helpful on disclosing the info except for the salesman Juan who was great. Thankfully I have friends who are high end auto body shop owners and they told me the good and bad about the damage which was minor. Also the service dept could not figure out the noise when going over bumps. It was a loose stabilizer bar link nut and I fixed in my garage with a simple wrench. That does not say much about these service guys. I actually would like my $1500 back that never should have been charged and they owe me for an oil change and repairing the suspension noise. Thanks for nothing Stevens Ford. Would never recommend buying a car there especially a used one. I would give a 0 star for my disappointment with this dealer but that is not an option. Thanks Juan P. you are a good car car guy like myself and salesman.

I came in today for service due to a recall that I received on my vehicle a few weeks ago. When I called Dana Ford in Staten Island I was told the next available appointment was in February of 2023 which obviously would not work for me! I immediately called this location to inquire about their next available appointment and was given an appointment for the following week! Upon arriving, I was a little confused upon pulling up since the Service area is pretty jam packed with cars and multiple other vehicle but after circling the block I then realized I could pull my vehicle in. I was greeted by Erica, who I actually spoke with on the phone, and she immediately got me settled and explained what I would expect. I was a little early for my appointment but they had me in and out in a little over an hour! I have nothing but positive things to say about my experience or Erica and will be coming back to this location in the future!

Don't even bother going to this place. This place is notorious for price gauging, as you can see in other reviews as well using unscrupulous sales tactics to unsuspecting consumers. They have had 17 complaints with the Better Business Bureau and were given an F rating. Their sales manager, Stravos, is unprofessional and insolent. If you're looking to purchase or service your vehicle, there are many other dealerships in the area which are far more reputable than this.