Van Horn Ford of Oconomowoc

Friendly and attentive sales team! Highly recommend for any new or used car in Wi.

Van Horn sales team are great to work with. They are courteous and keep customers in the loop as they work on the sale.

We prepared ourselves to feel like riding a bucking bronco when it came to looking for a new vehicle, but Billy made the procedure so smooth, enjoyable, and with no pressure. So far we love our new Explorer.

Hello. Recently purchased a truck from here. One of the repairs they said they would do (oil pan) prior to pick up wasn't done. Then I noticed a clicking sound by the engine and decided to bring it in to be checked out. Well before my 3,000 mile platinum warranty was up and 48 days after sale. Turns out it is a lifter and needs a new engine!! Was told by Dale not to worry, she got everything cleared through claims and engine and install will be covered. Awesome work Dale I really appreciate it. Reason for 3 stars is this hasn't been a good buying experience and I am yet to get my truck. When I do get my truck back I will update this review along with how the rest of my experience goes.

It has been a great experience working with Van Horn Ford of Oconomowoc. They were patient and informative with our questions throughout the buying process. For us, it was great to work with people who were not pushy but rather personable.

Purchasing a vehicle from the Van Horn Ford Dealership - Oconomowoc was by far the best car buying experience I’ve had life-to-date. I also had the pleasure of working with Jason R. who delivered better than exceptional service. He was very personable and professional. I appreciate him going the extra mile to get me the max on my trade and outfitting me with the best warranty available. I also had a great experience with Daniel M. and Richard S. who assisted in the process. Overall, I couldn’t be happier about my purchase and more excited for the future with the Van Horn Ford servicing my vehicle for years to come.

It was a Smooth process from test drive to purchase. No complaints from my point of view

Very easy to work with and straight forward. I would definitely recommend them or buy another vehicle through them.

Jason was easy to work with. He communicated well with us. Answered all of our questions.

"After a car accident, I've been stuck in a rental car for over a month while searching nationwide for the desired replacement vehicle. Imagine my excitement when I found it at the Van Horne Oconomowoc dealership – right here in my own backyard! This wasn't just any car purchase; as a WOMAN, I was making my first independent car purchase. I immediately visited the dealership, had salesperson Billy test drive me (since vehicle wasn't safety checked yet), and put down a $500 deposit to hold it. Even factoring in a holiday, business days passed without any updates. I called Billy twice, leaving messages, but received no return calls. I finally contacted the Service Department Manager to inquire about the status. He informed me the transmission had issues and that management was deciding how to proceed. More time passed, and my rental car costs continued to mount (costs the dealership was aware of). The next day, I called the Service Department Manager again, who then contacted the Sales Department Manager. The Sales Manager then called me to inform me that my $500 deposit was refunded and that they were sent the car to auction. I am deeply disappointed and frustrated by this entire experience. I feel particularly dismissed by salesperson Billy. His enthusiasm was evident when a sale was possible, but completely vanished when, unbeknownst to me, the deal was falling through. Deal with them again? Not unless returning with a man to command more respect - and that's not going to happen.