Reviews
The people at the dealership from sales, finance and
The people at the dealership from sales, finance and managers are very helpful. They listen to the customer well, especially when there’s an issue. Great experience at the dealership and highly recommended!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations Detdet! Your sales team continues to be available at 817-438-1700. We are dedicated to helping you on your driving journey. Stop by Five Star Subaru any time. Enjoy your new car! Take care, David Cheney, General Sales Manager
Customer Service, through and through, is top notch.
Customer Service, through and through, is top notch. My Service advisor Jose was professional, competent, and a pleasure to interact with during my vehicle repairs. Repairs were completed on time and I am very satisfied with the outcome.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Charles, We appreciate the chance to welcome you to the Five Star Subaru service center. Whenever you need vehicle advice, please call Jose at 817-438-1700. It is our pleasure to share our knowledge with our valued customers. Take care, Jakob Ritter, Service Director
James was professional and an excellent listener.
James was professional and an excellent listener. I would buy a car for him again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dr. R, Thank you so much for choosing Five Star Subaru and for being a valued customer! We truly appreciate your trust in James and our team. If there’s ever anything more we can do or if you have any questions, please don’t hesitate to reach out to 817-438-1700. We look forward to serving you again in the future! Congratulations! Best regards, David Cheney, General Sales Manager
service is alway great they go out of their way to always
service is alway great they go out of their way to always help me your dealership is always clean waiting area is great my service advisor is great
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, jboyd1935, for taking the time to rate your Five Star Subaru experience. Between visits, reach Matthew or me at 817-438-1700. We want to make certain you fully understand your car. Safe travels, Jakob Ritter, Service Director
Overall not a bad experience.
Overall not a bad experience. There was a 10 day delay with regards to getting paid the equity back on a traded car. Not a lot of traction made at first. The group finally did make things right. Not necessarily Tobias’ fault. Just an inefficient accounting process.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Jfd1979, Your candid remarks are appreciated as they help us improve our services. Should you have additional feedback, please don't hesitate to reach me at dcheney@subarugrapevine.com or 817-438-1700. We strive for complete customer satisfaction. Thank you for your business. Sincerely, David Cheney, General Sales Manager
Jaylon was extremely friendly and helpful but a little
Jaylon was extremely friendly and helpful but a little behind on having a car ready for pick up.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
VICKY75216, Congratulations on your new car from Five Star Subaru. Thank you for your business and patience as Jaylon and our team readied your Subaru. We value you and your time. Reach out to 817-438-1700 to revisit the feature on your vehicle or to schedule service. Best regards, David Cheney, General Sales Manager
Awesome experience and would definitely do business here
Awesome experience and would definitely do business here in the future and will recommend to others
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, DANIELBABBEL, for shopping at Five Star Subaru. We hope to have the chance to work with you again. Reach your sales team at 817-438-1700 should you have technical or care questions. We remain available to lend our vehicle advice. Best regards, David Cheney, General Sales Manager
We needed a quick turn around on buying a car.
We needed a quick turn around on buying a car. From the moment we walked in to a couple days later when we left, we were treat with so much professionalism and patience. Ron took us on 2 test drives. He walked us through every package for each car we looked at but never tried to up sell us. The whole experience really made us feel like we were family. We weren't just another sale or another body to rotate in and out. We ended up with a brand new car and Five Star Subaru ended up with a new life customer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
RCS, Welcome to the Five Star Subaru family! On behalf of Ron and your sales team, thank you for your business and kind endorsement. Let us know if you would like to revisit the technology on your car at 817-438-1700. We are here to share our knowledge. Thank you again, David Cheney, General Sales Manager
Andy was incredibly knowledgeable, very helpful and
Andy was incredibly knowledgeable, very helpful and efficient. They earned their five-star name. Would recommend to others.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations, C17HANDLER, on your purchase at Five Star Subaru. Andy and our staff remain available at 817-438-1700 for any additional questions. We are here to help with all of your automotive needs. Take care, David Cheney, General Sales Manager
Outstanding service.
Outstanding service. Quick and professional throughout the whole experience. Thank you again 5 Star Subaru.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, mljpeters, for choosing Five Star Subaru for your auto care. Expect professional services every time you visit our service center. Mike and our techs welcome your maintenance and repairs questions at 817-438-1700. Safe travels, Jakob Ritter, Service Director