Reviews
Can't get keys without paying for them?????
I traded my van in with 2 keys, used car I bought only had one key, then they told me it would be 300.00 to get new key and programmed. Shouldn't I get two keys in return for the two keys I traded in on my van?
Can't get keys without paying for them?????
I traded my van in with 2 keys, used car I bought only had one key, then they told me it would be 300.00 to get new key and programmed. Shouldn't I get two keys in return for the two keys I traded in on my van?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Anthony, we appreciate you taking the time to leave us this feedback. Please give us a call at (309) 923-2141 and we will do our best to make this better. We hope to hear from you soon.
A great car buying experience!
Had a great and quick car buying experience with Gabe Younker, excellent service, attentive, and straightforward! Visited Wednesday afternoon and picked up the car on Thursday afternoon!
A great car buying experience!
Had a great and quick car buying experience with Gabe Younker, excellent service, attentive, and straightforward! Visited Wednesday afternoon and picked up the car on Thursday afternoon!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi John, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Roanoke ford
Met with Gabe and bought our 2016 Hilda pilot. Gabe was awesome, knowledgeable and very helpful!
Roanoke ford
Met with Gabe and bought our 2016 Hilda pilot. Gabe was awesome, knowledgeable and very helpful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Monica, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Roanoke Ford Roanoke Illinois
Excellent. Friendly helpful staff. The process was smooth and easy.
Roanoke Ford Roanoke Illinois
Excellent. Friendly helpful staff. The process was smooth and easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Roanoke Motors
Always a pleasure to go there! Everyone there have always been very courteous
Roanoke Motors
Always a pleasure to go there! Everyone there have always been very courteous
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
SUPER Shady!! Tried to sell me a lemon
I attempted to purchase a 2019 Ford Expedition from this dealership. I was on the phone with their people all day long talking over all the details (financing, services, test drive, etc.) After working everything out, I went to the bank to secure a loan I contacted them and told them I’d be coming from 2.5hrs away to purchase the car. I asked to have it ready for sale. They insisted nothing was wrong with the vehicle and that it was a great deal. An hour before purchasing the vehicle I get a call telling me the car is making noises and it needs a new turbo. He said “don’t worry we’ll make it like new”. Who wants a car that is in the repair shop they buy it!!! These xxx wasted my whole day on trying to sell me a lemon
SUPER Shady!! Tried to sell me a lemon
I attempted to purchase a 2019 Ford Expedition from this dealership. I was on the phone with their people all day long talking over all the details (financing, services, test drive, etc.) After working everything out, I went to the bank to secure a loan I contacted them and told them I’d be coming from 2.5hrs away to purchase the car. I asked to have it ready for sale. They insisted nothing was wrong with the vehicle and that it was a great deal. An hour before purchasing the vehicle I get a call telling me the car is making noises and it needs a new turbo. He said “don’t worry we’ll make it like new”. Who wants a car that is in the repair shop they buy it!!! These xxx wasted my whole day on trying to sell me a lemon
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Sam, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We take our customers’ comments seriously so we hope that you’ll give us a call at (309) 923-2141 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
Lexus RX450H
Everything was excellent with every step of the process until we met the financial person , he seemed to be very curt and grumpy! Butch and Derek and service personnel were Outstanding.
Lexus RX450H
Everything was excellent with every step of the process until we met the financial person , he seemed to be very curt and grumpy! Butch and Derek and service personnel were Outstanding.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi James, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
A Christian Salesman
Andrew was the salesman who worked with me and the logo on his hat influenced my decision to buy: "I love Jesus" and "God Answers Prayers". Being a Christian and not being afraid to let others know is a powerful message (and it helped to sell a car).
A Christian Salesman
Andrew was the salesman who worked with me and the logo on his hat influenced my decision to buy: "I love Jesus" and "God Answers Prayers". Being a Christian and not being afraid to let others know is a powerful message (and it helped to sell a car).
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience
I wanted to go more local in my car buying experience and Roanoke Ford is as local as I can get. I kept my eye on a 2022 Ford Explorer Timberline for a few weeks and communicated with Elle the entire time. When my wife and I decided to pull the trigger we didn't hesitate to give Elle a shout out to set up the test drive. From moment we stepped on the lot to the moment we left was top notch. This is a small town dealership with big city service. It may not be big and flashy but its got the small town vibe which is what we like. Elle was great to work with. This is my first Ford is many years and I hope to work with Roanoke Ford for many years to come.
Great Experience
I wanted to go more local in my car buying experience and Roanoke Ford is as local as I can get. I kept my eye on a 2022 Ford Explorer Timberline for a few weeks and communicated with Elle the entire time. When my wife and I decided to pull the trigger we didn't hesitate to give Elle a shout out to set up the test drive. From moment we stepped on the lot to the moment we left was top notch. This is a small town dealership with big city service. It may not be big and flashy but its got the small town vibe which is what we like. Elle was great to work with. This is my first Ford is many years and I hope to work with Roanoke Ford for many years to come.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi James, thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can do for you! Safe travels!
Roanoke Ford
Wonderful. Very caring sales person. Ellie was the best. Would highly recommend shopping at Roanoke Ford.
Roanoke Ford
Wonderful. Very caring sales person. Ellie was the best. Would highly recommend shopping at Roanoke Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase