Red Rock Ford

*Update 12/3/24 I called the Accessories Dept on Oct 23rd to inquire about a Ranch Hand replacement bumper. While I was on the phone with Ben from the Accessories Dept, he sent me a picture of the replacement bumper. I asked how much it would be installed and was told $1,200 (cheap, I know). I told him I would call back when I was ready. I called back on 12/2 and spoke with someone different. I told her about the quote I got from Ben and the email where he had sent the picture of the bumper I wanted. She found the email and the picture, I asked her again how much for that BUMPER installed and was told $1,200. I told her to order it, and we scheduled the installation for 12/10. I was called on 12/3 and told the quoted me wrong, and the new price is $2,100. I verified the product and the price multiple times with multiple people. Nobody is willing to stand by their word or their mistakes anymore. I wouldn't buy water from them if I was stranded in the desert. Terrible customer service, and they don't stand by their word. There's always the next customer, so you don't matter. Absolutely terrible customer service. I purchased a new 2024 F350 on July 17th from this dealership. During the purchase, it was next to impossible to get ahold of my salesman or anyone else other than the girl that answers the phone. I couldn't even get a call back until i threatened to cancel the purchase. That should have been my first sign. On July 21st, while on a road trip with 730 miles on the odometer, the AC went out. After visiting a Ford dealership in the closest town, I was told my AC compressor had disintegrated and the whole system needs replaced. I called Red Rock to schedule the service, which was a 2-week wait. I finally got the truck in and went 2 days without any updates. I called for an update and was told that they could not get the parts from Ford needed to fix the truck. I was told that a sales manager would call me to discuss options. My salesman, John, called me back and called me by the wrong name, and told me there is a "stop sale" for the part my truck needs from Ford. John asked what I wanted to do. I told him I wanted them to buy the truck back and was offered the option of "just driving the truck without AC." I was then told that there's nothing they can do for me, I need to call Ford for any other help. I asked why they couldn't help me and was told, "There's nothing else we can do for you." Buyer beware

Absolutely terrible customer service. I purchased a new 2024 F350 on July 17th from this dealership. During the purchase, it was next to impossible to get ahold of my salesman or anyone else other than the girl that answers the phone. I couldn't even get a call back until i threatened to cancel the purchase. That should have been my first sign. On July 21st, while on a road trip with 730 miles on the odometer, the AC went out. After visiting a Ford dealership in the closest town, I was told my AC compressor had disintegrated and the whole system needs replaced. I called Red Rock to schedule the service, which was a 2-week wait. I finally got the truck in and went 2 days without any updates. I called for an update and was told that they could not get the parts from Ford needed to fix the truck. I was told that a sales manager would call me to discuss options. My salesman, John, called me back and called me by the wrong name, and told me there is a "stop sale" for the part my truck needs from Ford. John asked what I wanted to do. I told him I wanted them to buy the truck back and was offered the option of "just driving the truck without AC." I was then told that there's nothing they can do for me, I need to call Ford for any other help. I asked why they couldn't help me and was told, "There's nothing else we can do for you." Buyer beware

Drove from St. Marie Mt. To trade in Chevy equinox salesman had explorer need work told us to come back.texted me said it sold it

worked with christian Marshall to get into a very nice laramie edition RAM. Sales personnel are very nice and incredibly patient. Jasso was our finance guy and he was excellent and very helpful as well. Thank you to the Red Rock Team

Bought our last vehicle from red rock, we have purchased 5 vehicles from them in the last 3 years and not one did they come down on their price or want to make a deal, we bought 3 brand new trucks, I am judge dumb founded that we kept going back, that’s our fault, but we won’t go back, thought we had found a place to call home dealership, but no we didn’t walk away and should have😡😡🙁bought our last vehicle from them, great people but guess we looked like suckers and they wouldn’t deal at all , our fault but dang come on we spent a ton o money with them

finding good customer service in north Dakota is nearly impossible these days but not at red rock ford in williston. thanks to Kelly Lambert i had to have my truck towed in. they got right to work on it ,Kelly called me with updates and my truck was done the next day. great people ,great service,

I had such a GREAT experience at Red Rock Ford! I was taken care of right when I walked in the door! Everyone involved in the car buying aspect of being there was perfect! I could not be anymore happier with my time there and my purchase. Thank you Red Rock Ford for being awesome!!

Mark was my salesman, he really hooked me up! Awesome guy, easy going and great to get a long with. And we’re not even to the car yet! Bought a brand new 2018 Ford Fiesta, cleanest car ever. They detailed it out like crazy, and I got it for a great price. If you’re looking for a new or preowned vehicle and want a friendly place, here you go.

They made me great deal and treated my trade in fairly and I would recommend this dealer to anyone in the northern plains. Thank You

My experience was great! The staff was so helpful and i walked away with a new car and a great price! Would do business with them again!