Castle Hills Motors

I waited to make this review, to see if I had any problems.... 30 days later, and everything is still absolutely perfect! I am loving my new baby! 😊 I highly recommend this dealership. The staff was professional, helpful and patient through the entire process. Thank you Castle Hill Motors -- You guys were awesome!!

The didn’t pay off my trade in. W I still had to pay my trade in and couldn’t pay for both payments. I couldn’t get them to understand that. They made me bring it back 45 days later and took it from me. They didn’t give me my trade in back or the cash I put down. I tried to get a hold of ****on multiple times and got told that he was out of office. They owe me a truck. They are using every loophole in Texas laws. They didn’t even try to help us.

This place has a horrible customer service starting with the sales girl Ericka and after the Manager so unprofessional and rude. I bought my car 1 month ago and right away we noticed that the headlights were not working at all (why selling a car that you know is not working properly???) well I personally went up there and let them know and supposedly they are going to be fixed. Guess what it has been close to 3 weeks and haven’t solved anything giving the excuse that the parts are expensive besides the car is with them all this time but yes they do want the payment to be on time and themselves don’t get this fix on time. Horrible experience I ever had and this will be first and last time doing a deal with this people. Oh but to close the deal this girl Ericka did had the time to come all the way to my house to sign papers... that is so funny and at the time so stupid.. anyways just watch out if you want to make a purchase at this dealership it’s horrible!!!

i wouldn’t recommend this place to my worst enemy, over a year later and i don’t even have the car anymore and i’m still dealing with xxxxxxxx from this company holding $3000 from my warranty ransom. they refuse to give it back or even talk to me about it anymore. i has to get the attorney general involved. save yourself the bull and just look elsewhere. this place is the biggest scam

Came in after reading some of the reviews and was skeptical. Looked at the truck I wanted and it was in great running shape. Had a few bumps and bruises, but that was to be expected buying a used vehicle. Down payment was really low. Less than half of what it her dealerships quoted me. My payments are great. I'm really happy with my decision to come out. Thanks guys! I will be back!

I purchased a beautiful 2006 BMW 330 Ci Convertible back in August 2018. Juan assured me over the phone that car was in good working condition and was a nonsmoker's car. It turns out that after delivery of the vehicle the car was a smoker's car, the convertible top was not working the front suspension was shut, and the engine mounts were broken. Unfortunately I spent over $5,000 to have the car fixed which is almost the amount I paid for the entire car. I called the dealership several times and I continuously obtained promises that someone would call me back. As of today nobody called. The buying process was super easy and delivery was done well. Everything else has been a nightmare with this car.

I purchased a Toyota Prius Plug-in from out of state a few months ago. The buying experience was generally good, and salespeople were helpful. They did not want to negotiate, and I paid full price for a car that I thought was, and has turned out to be, a good deal. My only issue arose when I got to the dealer, and the car did not have the charging cable, as it was advertised. They promised to ship a new one, so off I went. After a month and a half of waiting, and another month of calling every other day after work, I still did not have the cable. They claim to have shipped the cable but are somehow unable to send the tracking number. Just make sure you drive off the lot with everything you agreed to.

On Thursday July 6th, I spoke to Jamie and George. I was in a desperate situation. My previous car broke down And I could not get parts to repair it and get it fixed. I reached out to many dealerships and Castle hills would work with me to get a car, and they did. I got a deal and a warranty for it that I was told would cover me the moment I left the lot. No less than 24 hours later a check engine light came on. I took it in, had it looked at and it needed a monor part replacement. Was told to come back to get it fixed, so I did. I went on Tueday July 10th to have it fixed, something the couldn't do that day and was given a loaner vehicle. I picked my vehicle up on Thursday july 12th. On friday july 13th on my home at Preston and George bush, the vehicle died in the intersection, and I contacted George who said he would call me saturday. That call never came. When I did call I was pretty heated and stressed given that saturday was my birthday as well, and I was brushed off and not listened too. I took it to a mechanic near my house to have the issue diagnosed and make a claim with the warranty. Cracked intake manifold. Contacted the dealership, told the warranty was not in effect. Was offered to have it fixed at the dealership on July 17th after having to go there and talk to them, and had the vehicle transported to them for repairs on the 18th, no loaner. I was told I would get updates, and I would be contacted, but I was not contacted. No updates when I asked, for the first day, and then 'waiting on part' and the whole impression I was given is that they could and were willing to just wash their hands of me to be done and xxxx me. Knowing that the vehicle I just bought was was out of comission for a week at that point, and that the part 'should' be delivered 7/23, and then no part 7/24, as I am writing this, and no word on anything. Each point of contact, I have had to initiate and get resolved on my own. They are dismissive and uncaring. I was repeatedly told 'I didn't make money on this deal' which I find is bull. If you don't make money on a deal, you are doomed to fail. Update 7/25: The part was not ordered, and I have been lied to for a week, but it has been ordered today...maybe. Update 7/26: No word or contact from the dealership. It has now been 12 days since I could drive my car. The least that could be done is call the person who's car you've held hostage for 8 days. There's a moral and right thing to do, but these people do not care about the right thing. Update 7/27:Contacted dealership via text and call, was told over first call that they would check in with mchanic, and owuld get a call back, this was around 11am. I called back around 2 to 3 pm and still no contact with mechanic or any contact returned. 7/28: No contact either way. 7/29: Told ready tuesday. 7/31: Car not ready, another 'part' is needed, ready by noon Wednesday 8/1: Car not ready again, part not delivered or what I was told, got no information, multiple calls, but no answers. i did raise my voice to George. 8/2: 10:15 am: Called, point of contact is not there, no word on when they will be in. 12:17 pm: George called, car is ready, was very short with me over the phone. Arrived at the dealership approx 30 minutes later, George looked at me turned around, went inside got my keys, handed them to me and was very short and curt with me 'Just to let you know from here on out anything that happens is on you, we've spent an awful lot of money on this. So, to note, I purchased the vehicle 7/5, I had the first check engine light come on 7/6, and then it was 'fixed' on 7/12, with the manifold issues on 7/13, and was towed to the dealership on 7/18. It was returned 8/2. So out of 28 days, 2 days without a check engine light, out of commission for 20 days of when I wrote this. My suggestion is to never visit this company, never do business with these people, and do not entertain them, or allow them in your lives.

Be cautious of trading in a truck/car.My husband and I traded in a used truck and purchased another used truck on may 12 2018. As of June 29 2018 I am still getting calls from old finance company saying they have not received payoff on this truck. I have called at least once a week to have this resolved and have been told they would take care of it. If I do not get resolution within the next few days I will seek legal counsel... This will affect my credit .. DO NOT USE THIS DEALERSHIP...

I MADE AN APPOINTMENT TO BUY A CAR AND THEY TEXT ME MORNING OF AND TOLD ME THEY SOLD IT. SHADY SHADY SHADY!!! FROM FRIDAY TO TUESDAY... THEN TOLD ME IT IS MY FAULT BECAUSE I DIDNT PUT A DEPOSIT DOWN. THEY DIDNT TELL ME I NEEDED TO PUT A DEPOSIT DOWN! THEY SAID SEE YOU THEN! I EVEN SAID DONT SELL IT! WHY AT THAT POINT WAS I NOT TOLD TO PUT A DEPOSIT ON IT TO HOLD IT???? Daniela needs to communicate with her boss!