Reviews
Better pleased
Replacing my review titled Be honest with customers. Cars.com doesn’t allow for easy removal or update of reviews. I fixed the issues with the car at my own cost. I had got the car at a good price anyway since when bought new it’s a car that costs over $100k. So I accept that, and since car drives great after the repairs think it’s appropriate to revise the ratings for Imperial Highline.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience.
Very good price, high end cars. I had a great experience with them. Definitely will buy from them again and strongly recommend them. If you looking for high end car and reasonable price look no further.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
BEST CUSTOMER SERVICE AND GREAT DEALS!
CAME IN & GAVE ME A GREAT DEAL ON MY DREAM CAR!! EASY AND QUICK TRANSACTION! GREAT CUSTOMER SERVICE! I HIGHLY RECOMMEND EVERYONE TO CHECK OUT TEAM IMPERIAL!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
EXCELLENT SERVICE! BEST DEALERSHIP IN THE DMV!
Could not have had a better experience! I called to schedule my appointment for a used Tesla Imperial High-line had in stock. When I arrived, the vehicle was cleaned up and ready to go for me. I Worked with Peter who was friendly, professional and helped us in a pressure-free way. My wife and I did a lot of research and the price was considerably lower than anything else we had seen. They were not joking when they said they have more Used Tesla's than a Tesla dealership. Once we decided on the car, we signed all the paperwork and drove out in less than 45 minutes. Bobby the financing manager gave us an excellent rate! The rate was even better than the bank that already Pre-approved me. After the sale, we forgot our sunglasses and our garage door opener, which peter mailed to me. I am very happy to give Peter and Imperial Highline our business and would highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
love this place
Fahim was amazing. great service and super sweetheart. love my new g class. I've been wanting one for years and finally found the perfect used one. fahim took care of all my concerns (very minor things) and got me in and out. detailed to perfection by their detail staff. love it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great crew at Imperial Highline
I purchased a used Tesla Model S from Peter H. at this dealership. Pre-sale communication was excellent. Since I was driving over 5 hours to see this car in person I was nervous. All their pictures online represented the vehicle in person, no surprises. Best price I could find for the condition, features and mileage of this car anywhere in the US. The transaction was fast and accurate. I normally don't write online reviews, but I feel I owe it to Peter and the crew at this dealership to let everyone know how great my buying experience went.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience!
After reading a bunch of reviews, my husband and I decided to go to Imperial Highline, It was important for my husband and I to find a dealership that was honest and didn't persuade/push buyers into something they didn't want, they didn't let us down in the slightest. They had a wide variety of the same car we were interested in, and great guarantee, not to mention their prices beat all the other dealerships in the region.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
A great experience!
What an amazing buying experience! One of the most enjoyable auto purchases I have ever made! I encountered friendly staff from the very first phone call. Amir and Fahim went above and beyond to find me the vehicle I wanted, got me the lowest rate possible and made sure everything was exactly what I wanted at the right price! I drove over one hundred miles to purchase this vehicle, and I would do it again. The entire process was smooth and easy. Again, one of the most enjoyable experiences I've ever had purchasing a vehicle. I will recommend Nova Auto Outlet to any of my friends looking for a vehicle. Thank you for a great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
BEST DEALERSHIP IN THE DMV!
Wow! Excellent service is all I can say. I was working with Fahim on the purchase for a used Beemer. Within minutes he had called me back that I got approved with an EXCELLENT RATE. Because I had work until 5, I could not get there before 7 ( which they close). He was willing to stay later for me, we didn't leave until 8:30..... Paperwork literally took 20 mins, I was in and out! I LOVE MY NEW CAR. Happy customer and will strongly recommend seeing NOVA AUTO OUTLET
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome car dealer!!
Was very satisfied in my car that I purchased. Also would like to say thank you to my salesman Amir! He was very professional and was willing to take the time to stay hours beyond normal working hours, in order to help me out because I lived two and a half hours away. I would Recommend this dealership to anyone.also I like the way they do business with the vehicles and don't let anyone drive them and jus rack up miles on any vehicle they choose.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase