Reviews
Looking for a van for my business.
Looking for a van for my business. They made it very easy and simple. I found them online and decided to go and check them out. They have an amazing team of people that helped me get to where I wanted to be in terms for payment including a low rate. Thank you to the Imperial Team for making it happen!
Looking for a van for my business.
Looking for a van for my business. They made it very easy and simple. I found them online and decided to go and check them out. They have an amazing team of people that helped me get to where I wanted to be in terms for payment including a low rate. Thank you to the Imperial Team for making it happen!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I walked away from a 2013 Chevy Silverado at Imperial
I walked away from a 2013 Chevy Silverado at Imperial Highline due to what I believe were unethical business practices. The truck was listed with leather seats (it had cloth) and had auction-reported structural damage, which they did not disclose on their own site. Only third-party sites like Edmunds showed it. That’s misleading at best. Mechanically, it pulled right, A/C blew hot on the driver side, a rear window was stuck, and the rear suspension sagged. They still asked $13,995 and offered just $500 off. Edmunds says it's worth $10,351 in rough condition. I offered $9,500 pending a frame inspection, willing to go higher if it passed — they declined. The salesman was polite, but management avoided all accountability. It felt like they were waiting for an uninformed buyer. If they respond in good faith and correct the record, I’ll update this review.
I walked away from a 2013 Chevy Silverado at Imperial
I walked away from a 2013 Chevy Silverado at Imperial Highline due to what I believe were unethical business practices. The truck was listed with leather seats (it had cloth) and had auction-reported structural damage, which they did not disclose on their own site. Only third-party sites like Edmunds showed it. That’s misleading at best. Mechanically, it pulled right, A/C blew hot on the driver side, a rear window was stuck, and the rear suspension sagged. They still asked $13,995 and offered just $500 off. Edmunds says it's worth $10,351 in rough condition. I offered $9,500 pending a frame inspection, willing to go higher if it passed — they declined. The salesman was polite, but management avoided all accountability. It felt like they were waiting for an uninformed buyer. If they respond in good faith and correct the record, I’ll update this review.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Jay was great.
Jay was great. They helped me every step of the way. I appreciate everything they did for me
Jay was great.
Jay was great. They helped me every step of the way. I appreciate everything they did for me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Luckily I caught them in their lies and misrepresentation
Luckily I caught them in their lies and misrepresentation of the real history of the vechile….youi would be better off buying a new camel 🐪 than a vechile from these crooks
Luckily I caught them in their lies and misrepresentation
Luckily I caught them in their lies and misrepresentation of the real history of the vechile….youi would be better off buying a new camel 🐪 than a vechile from these crooks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Do not buy a vehicle from here period they will rip you
Do not buy a vehicle from here period they will rip you off, KARMA😭😭😭😭😭😭 is real though and I knew what I was looking for they take no pride in there work.The mechanics don't even check the oil or fluids there praying on certain type of people and they got me pretty good.I know eventually Virginia will shut them down.They would not even call me back after I spent 20 gs SMH.Go to a new dealer ship at least if you get ffffff they will fix things or call u back Lord please shut this place down.
Do not buy a vehicle from here period they will rip you
Do not buy a vehicle from here period they will rip you off, KARMA😭😭😭😭😭😭 is real though and I knew what I was looking for they take no pride in there work.The mechanics don't even check the oil or fluids there praying on certain type of people and they got me pretty good.I know eventually Virginia will shut them down.They would not even call me back after I spent 20 gs SMH.Go to a new dealer ship at least if you get ffffff they will fix things or call u back Lord please shut this place down.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Good morning Allan G. This is very sad to read and it seems like the dealership you went to did not do business correctly. Unfortunately you wrote a review on the wrong business. I do not have you in my system and there is no Benjamin that works here. Please delete this review as it is for the wrong dealership.
3 hours of driving after purchase and engine goes.
3 hours of driving after purchase and engine goes. Requested their help, they wanted me to tow it to another mechanic for a second opinion. I said I would only if they were willing to help as I did not want another $200-300 expense. They only reminded me that they did nothing wrong and did not have to help. I wrote a poor review on their website and they responded with incorrect info saying I had replaced a water pump and several weeks later experienced problems. We purchased the vehicle on Sat (drove it 3 hours over the next few days) and it was in the shop needing a engine by Tuesday. We have not even owned the vehicle for several weeks. DO NOT PURCHASE A VEHICLE FROM THEM!
3 hours of driving after purchase and engine goes.
3 hours of driving after purchase and engine goes. Requested their help, they wanted me to tow it to another mechanic for a second opinion. I said I would only if they were willing to help as I did not want another $200-300 expense. They only reminded me that they did nothing wrong and did not have to help. I wrote a poor review on their website and they responded with incorrect info saying I had replaced a water pump and several weeks later experienced problems. We purchased the vehicle on Sat (drove it 3 hours over the next few days) and it was in the shop needing a engine by Tuesday. We have not even owned the vehicle for several weeks. DO NOT PURCHASE A VEHICLE FROM THEM!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are shocked to receive this email from you since it has been some time. As you recall, you test drove the $13,000.00 vehicle for a full hour, confirmed it was the one you wanted with no pressure, and proceeded with the purchase after we offered a discount. You then drove the older vehicle with over 100k miles home to Charlottesville without any issues which was much longer than three hours. Then a few weeks you reach out to us. We understand your concern about the engine, but it’s important to note that the vehicle was in great condition when you purchased it. We also offered an extended warranty that you declined because of the vehicle's condition. We offered to help by suggesting a second opinion because we understand that some mechanics are more experienced with certain issues than others, and we wanted to ensure you received the most accurate assessment. Unfortunately, you declined that offer. I also wanted to note that the issue didn’t arise until a few weeks after when you replaced the water pump. I would definitely recommend you reach out to your mechanic for possible faults they may have created from doing work to the vehicle instead of bashing us. That is why a second opinion is crucial. Because your mechanic will not admit their own fault. We’re here to help where we can, but we encourage you to reach out if you'd like to explore any further options. If you have any other questions please reach out to sales@imperialhighline.com
Bought a 2010 mini cooper base from them for near 8k.
Bought a 2010 mini cooper base from them for near 8k. The sales guy “Jay” said the car was in perfect condition. Two weeks after purchasing the car i had multiple misfires, i took it to mini of alexandria and they then told me it needed a new engine. They are scammers and i’m working with my lawyers to see why i can do. Don’t get scammed by these people. Useless
Bought a 2010 mini cooper base from them for near 8k.
Bought a 2010 mini cooper base from them for near 8k. The sales guy “Jay” said the car was in perfect condition. Two weeks after purchasing the car i had multiple misfires, i took it to mini of alexandria and they then told me it needed a new engine. They are scammers and i’m working with my lawyers to see why i can do. Don’t get scammed by these people. Useless
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Buying a car can be overwhelming, but if on top of that
Buying a car can be overwhelming, but if on top of that you meet unpleasant, lying and unkind people it is even worse. Don't go to this site, very ignorant people behind a lying and above all very disrespectful business.
Buying a car can be overwhelming, but if on top of that
Buying a car can be overwhelming, but if on top of that you meet unpleasant, lying and unkind people it is even worse. Don't go to this site, very ignorant people behind a lying and above all very disrespectful business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
HELLO KARINA FROM MANASSAS, VA.. NOT SURE WHERE THIS CAME FROM. THERE WAS NO CHAOS. YOU TEST DROVE A $15K CAR AND HAD LOW CREDIT & TAX ID. IT MADE IT MORE CHALLENGING & TOOK MORE TIME TO GET AN ANSWER. AFTER 5 MIN YOU REQUESTED A PURCHASE ORDER (WHICH WE PROVIDED) YOU LEFT IN A RUCH. YOU SAID YOU ARE GOING TO GIVE YOUR OWN CREDIT UNION A TRY. WITH NO DISAGREEMENT YOU LEFT WITH A SMILE AND SAID WE WILL KEEP IN TOUCH... PLEASE EMAIL SALES@IMPERIALHIGHLINE.COM IF YOU HAVE ANY QUESTIONS WE CAN ASSIST YOU
Great dealership!
Just bought my first car from here! Great dealership Yosuf was a wonderful sales representative! Highly recommend You’ll love it here! I promise you that
Great dealership!
Just bought my first car from here! Great dealership Yosuf was a wonderful sales representative! Highly recommend You’ll love it here! I promise you that
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2015 Lincoln Navigator
Me and my wife Bought a 2015 Lincoln Navigator and it is so very nice right now we on a Road trip to NY. I Love it
2015 Lincoln Navigator
Me and my wife Bought a 2015 Lincoln Navigator and it is so very nice right now we on a Road trip to NY. I Love it
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase