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BMW of Southpoint

(2,531 reviews)
2023 state dealer award
View 7 awards
2023 state dealer award 2022 state dealer award 2013 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award

Reviews

(2,531 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Southpoint from DealerRater.

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Amazing Sales team

Love these guys, the best in the industry. I will not buy a car from any other dealer!!! Excellent sales people and painless process! And the coffee isn?t too bad either!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Angelo, thank you for taking the time to leave a review for us at BMW of Southpoint. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!

I was given 5 star service once again when I brought my

I was given 5 star service once again when I brought my 330i Xdrive in for new tires and an alignment. Nate Gibson also explained the recall for the coolant vent line on my car thoroughly. Michael Whitley sent me the detailed inspection video and did a great job on the service. Some people think the dealer is not the place to take your car and I can't disagree more. I shopped around for the tire pricing and BMW of Southpoint was competitive with all the other places. They also actually had the tires in stock so no waiting. Thank you very much to the team at BMW of Southpoint! I will only bring my car here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Wavedealer, we are so happy to read such a great review about your recent service at BMW of Southpoint! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Friendly, helpful, fast and efficient.

Friendly, helpful, fast and efficient. My car was taken in and the battery was replaced, oil change with checking car thoroughly. Got it back the same day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Cj, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Having your car serviced? A good way to start!

I brought my car in earlier than my scheduled appointment for service (oil change, etc.). Even though I was early, my service representative, Malcom, got me in and out quickly. I have dealt with Malcolm before and he has always been professional, courteous, and pleasant. This makes it a good start for the day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

David Mulldune, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

We had wonderful experience there.

We had wonderful experience there. Shahab was fantastic and made things very smooth. Everything was very good 👍

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Vikasmehra1985, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!

Ed Hagen has been my go to guy for many years.

Ed Hagen has been my go to guy for many years. So helpful, so kind as I am mostly housebound. He and Patricia Fradenburg have made so much so easy for me. Will never get a car anywhere else!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Cwm, we're so glad that we were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day!

I am from VA and I drove down to Southpoint to by my BMW!

I am from VA and I drove down to Southpoint to by my BMW! I had a Great Experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Shawnna, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

I service my vehicle regularly at this dealership.

I service my vehicle regularly at this dealership. I highly recommend them particularly Jessica and Felix for any service need for a BMW. Very knowledgeable and accommodating to special requests. I know who to call and how to stay in touch with nothing but excellent customer service and quality work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Davem235, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

Mr. BMW!!

A pleasant experience. Really takes care of you. You?re treated like family.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Sl Mr.bmw, we are so happy to read such a great review about BMW of Southpoint! If you have any further questions, please give us a call. We're always happy to help!

Buying a BMW X3

We had wonderful experience there. Shahab was fantastic and made things very smooth. We got financing with low interest rates. I am loving the car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Vikash, thank you for taking the time to leave a review for us at BMW of Southpoint. We're happy we could meet your purchase expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!