Beaver Toyota Cumming

Grace Burgos is an excellent Representative for Beaver Toyota and their service team is great.

Two services prior to that was just okay but the last visit was AMAZING and took less than a hour. 45 min approx. Mr Luiz and Mr David Urso did an excellent and exceptional job and customer service. Thank you guys looking forward for the next service.

Megan was a pleasure to work with. No surprise that she is on the sales team She knows how to WOW !

Manuela an absolute pleasure to do business with. She made everything very easy from first contact to picking up the car. The Dealership was incredible. Everything from the facility to sales and finance, it was a great experience. Ask for Manuela she is amazing

Eillyn was fantastic! We came late on a Friday night and both her and her Manager were extremely accomodating in making sure we found the 2025 Tundra we wanted and couldn't be happier. Our finance guy was great as well as we kept him there late as well but they allowed us to keep it there in the garage over the weekend during the turbulant storms to avoid any hail damage. Great experience!!

Well done by service department service manager and technician got me I. And out in about 1 hour. Keep it up !!!

Went to two other Toyota dealers and got the runaround on a lease. Parker Allen (or should I say Dylan) and the Beaver staff are professional, respectful, and honored all national deals in RECORD TIME! Highly recommend.

They take care of their inventory very carefully. They made sure you receive a perfect vehicle of the quality you paid for. My 2022 tundra limited looks and drives just like how I expected. Denella made sure the delivery of my truck is as what the dealer advertised of what they do, it is fully serviced before it gets out the door.

Every visit is an excellent experience. I’ve changed my preferred Toyota dealership to Beaver even though I didn’t purchase here. I do have 3 children who’ve bought cars here though. We are all very happy with the attention to detail and excellent service. Every advisor I’ve had has been awesome and the work has been done proficiently and professionally.

The service when you’re buying a vehicle from Beaver is immaculate, but once you become a customer, it’s like Dr. Jekyll and Mr. Hyde. I bought my VW Atlas from Beaver 13 months ago with about 24,000 miles on it. Fast forward to today—my car has just 31,000 miles. Recently, a warning light came on indicating my coolant was low, so I scheduled an appointment to have it checked. My wife took the car in on Thursday, March 12th, for a 10:30 AM appointment, expecting a quick fix. Instead, she didn’t leave the dealership until after 5:30 PM! After hours of diagnostics, they found a leak but had three technicians working on the car who couldn’t pinpoint the source. They took apart the thermostat and various components before finally locating the issue—eight hours later. Meanwhile, my wife was left sitting there the entire workday. Employees took their lunch breaks, yet no one offered her so much as a bottle of water, let alone a loaner vehicle so she could go about her day. Still, we tried to be patient, assuming at least that our 100,000-mile “bumper-to-bumper” warranty would cover the repair. The parts were ordered, and while frustrating, we were relieved that this nightmare would be over by Friday. Then, Friday afternoon, I got a call from Bryan in the service department. He said, “Mr. Boyd, the insurance company is considering this issue wear and tear, and they won’t be covering it. It’s going to cost you $2,000.” Excuse me? When I bought my car, I was explicitly told that everything—from bumper to bumper—would be covered up to 100,000 miles. In fact, the sales rep even joked, “If you spill coffee on your radio, it’ll be covered.” That sure sounds like wear and tear to me! Now, the very first time I bring in my certified pre-owned vehicle for service, Beaver is telling me my warranty is useless? To add insult to injury, we were told on Thursday that the parts had been ordered and the car should be ready by Friday. Then on Friday, Bryan told me they were ordering the parts that day and the car should be ready by Saturday afternoon. By 10 AM Saturday, I hadn’t received any update, so I reached out twice—no answer. I left a message and finally got a call back nearly at 1 PM, only to be told they didn’t have the part yet and the car wouldn’t be ready until Monday. Why was this part not ordered on Thursday while my wife was sitting in purgatory all day? This is a blatant scam. Beaver’s sales team misrepresented the insurance package they pushed on me, and their customer service is nonexistent once you sign the papers. When I asked why they left my wife stranded for eight hours without offering a loaner vehicle, Bryan’s response was essentially, “Well, we had people working on your car for eight hours.” As if that justifies the situation? So not only am I being asked to pay $2,000 for a repair that should be covered, but I’m also supposed to accept terrible service in the process? At this point, I am seriously contemplating trading in this car altogether due to my complete lack of trust in Beaver’s integrity and reliability. Who knows what else they misdiagnosed or intentionally withheld from me? I refuse to wait until the next issue arises just to be blindsided again. I’ll never buy another vehicle from Beaver. I’ll be removing their decal from my car, and if anyone ever asks for my opinion on their service, my answer will be simple: “What service?”