Stanley Ford Gilmer

If you wanna throw your Money away trying to get your car fixed.... Go to Stanley Ford they won't fix your car... And they don't like dealing honestly with people They love to lie

My 20 year old daughter brought her van into the dealership for an electrical problem. They charged her a $100 diagnostic fee that she was happy to pay. After several days they call and tell her that her warranty will not cover the work because she installed a trailer harness and that had caused a short. It would be several hundred dollars and they could not give a price up front but they would charge her by the hour. My daughter studied engineering and runs her own business so she knowledgeable about cars and electrical currents, and what they were saying sounded suspicious so she drove down. They were surprised to see her. She asked to see her van and where the short had occurred. They told her to take a seat and they would bring the van around. After quite some time, the service adviser came out and told her that it was not a short after all but the central control unit that had been overloaded. She asked how did they figure that out? They said that they ran a diagnostic. Then she asked what were the limits and capacity of the central control unit and what was the draw? They did not know. So she asked what diagnostic did they run and what were the results, they wouldn't answer the question. She called me and I placed a call to the general manager. He said that he would go down and speak with her and the service department. Well he never came down to meet her, instead he called down and told the service department to refund her diagnostic fee and they promptly asked her to please leave with her vehicle. It is disappointing when a dealership tries to prey on people that appear vulnerable.

I would give them all a 5, but everything and everyone has room to improve. Overall, they have GREAT customer service and made my buying experience an easy one. I am a loan officer and I am very picky/ skeptical about purchasing new/ used auto's, but they stuck to their word the whole time! They even met me at the dealership on a Sunday to accommodate my schedule! Thanks, Tripp, Marty and Cleveland and the rest of the crew!

I bought a car in Nov 2017 I been having problems every since. They service department has a bad attitude and act like they fixing your car and don't. I've been running down there almost every week for them to fix something! First it was the key switch!Then it was the battery today i had to take my car to the ford house in Kilgore and pay 251.00 to get my car fixed right !! Then they claim that their warranty only covers the one on Gilmer!! If I was you I wouldn't ever deal with this dealership !!!!

I drove up in a 1999 Toyota Camry, and left in a 2016 Toyota Corrola, and they tried there best and got me this car, God Bless there hearts

Marty helped me find just the right vehicle in 2015. He and the staff at Stanley went above and beyond to get me in my vehicle. Best experience I have ever had purchasing a vehicle!

Marty Barnum was a great salesman. We really enjoyed working with him and he certainly made the purchasing of a new vehicle very pleasant. I would definitely buy a car from him again.

Excellent dealership in every way. I would recommend them to any one looking for a vehicle. Marty went above and beyond in finding the truck I was looking for. They were also very helpful in finding a used vehicle for us as well.

Fantastic customer service!! Marty has taken great care of us!

I would like to let you know that the dealership and sale staff are the best. I would recommend then to anybody that is looking to buy a vehicle. We had a salesman named Marty that helped us. He was very well informed on the product that he is selling. Go see Marty at Stanley ford for a layed back car buying time.