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Gervais Volkswagen

(501 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–4:30pm Closed
Sunday Closed Closed
New (866) 428-1557 (866) 428-1557
Used (888) 324-0945 (888) 324-0945
Service (866) 428-3299 (866) 428-3299

Reviews

(501 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gervais Volkswagen from DealerRater.

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Sales was great to deal with thanks Kevin and the sales

Sales was great to deal with thanks Kevin and the sales manager I would recommend them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I have been going to Gervais VW for over 5 years.

I have been going to Gervais VW for over 5 years. The service has been great, they don’t push for unnecessary service and point out what is required or recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

very comfortable environment, friendly , and patient,

very comfortable environment, friendly , and patient, overall great experience. will return. Kevin was great and very helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Very nice people and very fast workers that make the

Very nice people and very fast workers that make the process nice and easy for you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The salesman seemed very knowledgeable in the car I

The salesman seemed very knowledgeable in the car I wanted to buy. He was able to negotiate a better price and answered all my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Keith James (technician) and team handled my warranty

Keith James (technician) and team handled my warranty service, and recall in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Small No pressure environment.

Small No pressure environment. They were very patient with me. Finance process was very easy as well. Treated with respect by all I encountered.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I’ve always had great luck and great service at herbals

I’ve always had great luck and great service at herbals in Lowell. Highly recommend the dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

My service rep was amazing.

My service rep was amazing. He kept me informed throughout the process and when they were running behind, he took some money off my total bill. He even remembered me when I came back for my inspection sticker and got me right in. Their waiting room was small and nothing special but it is what it is.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I purchased a car on a very busy Saturday.

I purchased a car on a very busy Saturday. Savian did his best to speed up the sales process with the trade-in as well and I’m happy with the trade-in price. I would recommend this dealership to anybody

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.