Reviews
If I could give zero stars, I would.
If I could give zero stars, I would. I purchased a Santa Fe 4 weeks ago. I drove it for 5 days. It has been in the shop ever since. I have been repeatedly lied to about it's readiness. For 2 weeks I have heard it will be ready tomorrow. I still do not have my new car. I was given a smaller rental that I can't fit my kids into. I have had to cancel vacation plans.DO NOT BUY A CAR HERE!!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review. Our management team has already been in contact with you regarding your concerns. We are sorry we were not able to meet your expectations, despite our efforts.
Brought my brand new car here.
Brought my brand new car here. I’ve had problems ever since. It’s been 7 years of pure xxxx dealing with them. They are the most untrustworthy service department I’ve ever dealt with. Sure things are great when you buy the car but servicing the car is a whole other matter. Do yourself a favor and avoid this place if you can.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
SHADY service shop.
SHADY service shop. Cannot believe places like this are still able to do business. Scam you for parts you don’t need. No one EVER answers the phone (except if you hit sales). Worst customer service I’ve ever got from an auto shop and that says a lot. No business ethics. STAY AWAY
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I had the pleasure of working with Adam Zermeno at
I had the pleasure of working with Adam Zermeno at Hyundai Vacaville and I must say, he exceeded our expectations. He was patient, knowledgeable, and truly dedicated to helping us find the right vehicle. Even when things didn’t go as planned with our first choice, Adam remained committed and professional. He explored every possible option and gave us honest, realistic advice throughout the process. I highly recommend working with Adam if you’re looking for someone who genuinely cares about helping you make the best decision.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Staff is very personable and knowledgeable.
Staff is very personable and knowledgeable. I never thought I’d say it was enjoyable to do business with a car dealer but it was here.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind words! Hearing that you enjoyed doing business with a car dealer means the world to us—especially since that’s not something people usually expect to say! We're so glad our personable and knowledgeable team made a lasting impression. We’re grateful to have you as part of the Hyundai of Vacaville family and look forward to welcoming you back anytime!
Carly was so much help when I walked in last week!
Carly was so much help when I walked in last week! Definitely would recommend her to any one stopping into Hyundai. Thank you for all your help.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you so much for the kind words! We’re thrilled to hear that Carly made such a positive impression and was so helpful during your visit. She truly cares about making every guest feel welcomed and supported, and your recommendation means a lot. We’re grateful to have you as part of the Hyundai of Vacaville family—don’t hesitate to stop by anytime!
Garrett is extremely knowledgeable and friendly.
Garrett is extremely knowledgeable and friendly. I felt very comfortable working with him and would definitely recommend him
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Garrett is extremely knowledgeable and friendly. I felt very comfortable working with him and would definitely recommend him
Bought my Santa Fe from here went in for the first oil
Bought my Santa Fe from here went in for the first oil change salesman and service was amazing. Definitely recommend anybody.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your experience! We’re so glad to hear that both your purchase and your first service visit went smoothly—and even better that our team made a great impression on both sides. We truly appreciate your recommendation and are excited to have you as part of the Hyundai of Vacaville family. Enjoy your Santa Fe, and we’ll be here whenever you need us—sales, service, or just a quick check-in!
The service department was great!
The service department was great! They were very helpful and informative; they answered all my questions. I will definitely be coming back.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you so much for the kind words! We’re thrilled to hear that our service team took great care of you and answered all your questions—that’s exactly the kind of experience we aim to provide every time. We’re grateful to have you as part of the Hyundai of Vacaville family, and we look forward to seeing you again at your next visit!
EXPENSIVE AND WORST EXPERIENCE EVER Donot take bait of
EXPENSIVE AND WORST EXPERIENCE EVER Donot take bait of their low price, and very disrespectful
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I’m truly sorry to hear that your experience with us didn’t meet your expectations. That’s never the kind of impression we want to leave, and I’d like to learn more about what happened so we can address your concerns directly and make things right. Please feel free to reach out to me personally at 707.752.1708 or jgriffin@hyundaivacaville.com. We take all feedback seriously, and I appreciate the opportunity to speak with you and hopefully restore your trust in us. Best regards, Jason Griffin General Manager, Hyundai of Vacaville