Reviews
Top notch
Like most people, I find the car buying process to be painful and too time-consuming... But West Herr Subaru Kia does it the right way. Ask for Chris D. and it will be a painless and easy process, and all while making sure you, the customer, are happy and satisfied with your new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kia!!
Buying a car can be overwhelming. West Herr always makes me feel more then comfortable about my buying decisions. Great customer service. Rob Moore worked with me to find just what I was looking for. I'm so happy I bought from West Herr.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best customer service!
I will continue to go to west herr. Ask for Elizabeth!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Complete satisfaction
I was looking for a used car with low mileage. My salesman Mark spent literally hours with me, exploring every possible vehicle. I finally picked what I thought was the perfect choice. Soon after driving it home, i realized the car had an issue I was not happy with. Mark and manager Jason were extremely accommodating, and after several visits to service, I ended up turning the car in. I found an even better vehicle, and am very satisfied. Mark worked with me until I found the right car. i absolutely recommend this dealership - thsy went out of their way to make sure I was completely satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
First time customer
We were treated professionally and respectfully at our visits to lease a Subaru. We were not pressured to make decisions before we were ready. All in all it was a pleasant experience. I look forward to continued enjoyment of our new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New car and trade in
West Herr customer service is courteous and patient as you weigh your options. Being a multi-brand company you can compare many vehicles at once. I signed up for the Select program and the 24 test drive allowed me to drive the vehicle on the road I travel most often which allowed me to make an educated decision. This was an enjoyable new car and trade in experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
KIA!!!!!!!
Needed to replace my car after an accident. Rob Moore help me find just the right one at the right price! I love my Kia!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
great overall experience!
Went in not even looking at a car necessarily, walked out with a great deal and drove it home that day still....would definitely recommend
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Al Staton
I was in an accident a few months back and Al was an amazing help in the car buying process! He worked efficiently to get me into a vehicle asap, as well as finding me a vehicle I liked!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent dealership with great customer service.
I went into this dealership to trade in a previous lease. Everyone was very helpful and willing to work with me. The sales person Al I worked with went above and beyond to help me find exactly what I was looking for.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car