Skip to main content

West Herr Kia

(485 reviews)
Visit West Herr Kia
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 8:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–8:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (716) 992-6140 (716) 992-6140
Used (716) 992-6143 (716) 992-6143
Service (716) 312-1908 (716) 312-1908

Reviews

(485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Top notch

Like most people, I find the car buying process to be painful and too time-consuming... But West Herr Subaru Kia does it the right way. Ask for Chris D. and it will be a painless and easy process, and all while making sure you, the customer, are happy and satisfied with your new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Kia!!

Buying a car can be overwhelming. West Herr always makes me feel more then comfortable about my buying decisions. Great customer service. Rob Moore worked with me to find just what I was looking for. I'm so happy I bought from West Herr.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Best customer service!

I will continue to go to west herr. Ask for Elizabeth!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Complete satisfaction

I was looking for a used car with low mileage. My salesman Mark spent literally hours with me, exploring every possible vehicle. I finally picked what I thought was the perfect choice. Soon after driving it home, i realized the car had an issue I was not happy with. Mark and manager Jason were extremely accommodating, and after several visits to service, I ended up turning the car in. I found an even better vehicle, and am very satisfied. Mark worked with me until I found the right car. i absolutely recommend this dealership - thsy went out of their way to make sure I was completely satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

First time customer

We were treated professionally and respectfully at our visits to lease a Subaru. We were not pressured to make decisions before we were ready. All in all it was a pleasant experience. I look forward to continued enjoyment of our new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New car and trade in

West Herr customer service is courteous and patient as you weigh your options. Being a multi-brand company you can compare many vehicles at once. I signed up for the Select program and the 24 test drive allowed me to drive the vehicle on the road I travel most often which allowed me to make an educated decision. This was an enjoyable new car and trade in experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

KIA!!!!!!!

Needed to replace my car after an accident. Rob Moore help me find just the right one at the right price! I love my Kia!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

great overall experience!

Went in not even looking at a car necessarily, walked out with a great deal and drove it home that day still....would definitely recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Al Staton

I was in an accident a few months back and Al was an amazing help in the car buying process! He worked efficiently to get me into a vehicle asap, as well as finding me a vehicle I liked!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent dealership with great customer service.

I went into this dealership to trade in a previous lease. Everyone was very helpful and willing to work with me. The sales person Al I worked with went above and beyond to help me find exactly what I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.