Pohanka Hyundai of Fredericksburg

Love my car, and excellent salesperson. BUT, CUSTOMER SERVICE IS TERRIBLE. I have filed corporate complaint, no response. General Sales Mgr Tim Pohanka gives one sentence emails, if he responds at all. Waiting 5 weeks for an equity check, that they said would take two weeks tops!

If I could do a minus star I would. My daughters 1st time buying a vehicle on her own, and It was a disaster! Not new but new to her! Her first car made it across town before the check engine light came on and the car stalling. While in the process of getting put in her 2nd car, the previous owner of the first car contacts her and tells her she had the same issues with that car! She had purchased it, spent money on fixing it, just to return it herself! They told her it would not be resold with the issues! So my daughter was put in her second car. Within a week, check engine light came on and drinking antifreeze like crazy. Take it back and their mechanic reset the check engine light. My daughter knew they just reset the light. The car is taken to Radley Chevrolet and was told by their mechanics that it needed an engine and catalytic converter. Pohankas mechanic said Radley Chevrolet was wrong and reset the check engine light once again. Once again my daughter comes to pick up her car for the check engine light to come back on in Pohankas parking lot. The car was taken back to Radley Chevrolet and this time the mechanic used a camera and video to prove the car needed a new engine! At this point my daughter received a rental to use. Mind you she had been getting rides to work this whole time and her first car payment is due in 3 days. She got use of a rental for about 1 week. Almost 3 weeks without her car! What came of this? They paid off the note on her car, is giving her deposit back (can take up to 7 days) and let her leave without a rental to go to work and pay her bills! My daughter is hard working and sometimes works 3 jobs just to help others! I always taught her to buy what she could afford which has been used cars from family members. She finally saved her money and built her credit just to get screwed by the very 1st car lot she went to. Beware of this car lot! You could do better buying a car on the side of the road vs them. Apparently their mechanics just know how to reset check engine lights vs actually diagnosing and repairing issues. The owner wouldn’t even look my daughter in the face today. Coward! I hope no one in his family is taken advantage of like my daughter was. So now she is without a down payment and a car for another week? I am happy my daughter maintained a good attitude at the dealership. I wouldn’t have. My daughter was raised to treat people the way you want to be treated! Sounds like the owner should do the same. FYI don’t reply for my daughter or myself to contact you. You have almost a month to make this right!

Both the sales staff and business office were very helpful and patient as we purchased our new Palisade. I feel confident when we need service that will continue to be the case.

Nicole went above and beyond to make my experience a good one. She is veryDan fixed but she informed me they were not being truthful. Shows me the integrity of your dealership. Thanks

In the past different service team poor, this group is outstanding service.I was pleased with the customer service and atte tion to detail by asst service female.

After failing to install some equipment on my new vehicle, the dealership bent over backwards to make the situation right. Great customer service!

Excellent service. Sales persons Margret, Patrick A., and Tim Jr. took very good care of me! Definitely will return and recommend anyone that would like an honest and more than fair deal to come to Pohanka or Fredericksburg!

Ours sales men Kurt Gibbs was outstanding...from listening to what we wanted in a vehicle. We purchase a vehicle last month and went back again needing another one the following month. With each time asking what your needs are, then walking you through what happens in each step of the purchasing process to finance. Mr. Gibbs walked us through all the features in the vehicles to even setting some of the features up then educating us how to do it again. That was great for us to have that done at that time. He is totally focus on us from start to finish. We notice that the first time we met and wanted him to help us on another purchase. It's hard finding good customer service these days. It's also about the person that is in front of you making that first impression that is what you will remember about someone. That's what I felt with Mr. Gibbs so when anyone I know is looking for a vehicle I will send them to him. Mr. Gibbs loves his job and the people.

Nicole always go above and beyond to make sure that I am taken care of and cared for. She certainly is a asset to your company.

Nicole Reedy did an amazing job. She kept me updated on my repairs and explained things in way that I could understand them. She also arranged for a shuttle which helped me out tremendously. I will definitely recommend Pohanka to my friends and family and tell them to ask for Nicole. She is a great asset to your company. Thank you, Nicole!