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Jim Ellis Buick GMC

(1,870 reviews)

Reviews

(1,870 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Buick GMC from DealerRater.

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Everyone was very professional.

Everyone was very professional. I will refer all of my friends and family. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Buick GMC.

Very friendly staff, accommodating, stick to their word,

Very friendly staff, accommodating, stick to their word, was treated like family. I had such a good experience that I have recommended them to my colleagues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

They were able to complete my repair in a timely manner.

They were able to complete my repair in a timely manner. Jason helped me navigate my warranty, and was very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We sincerely value your business and look forward to your next visit!

Great!

Great! Driving right now Driving Driving Driving Driving Driving Driving Driving Driving Driving Driving Driving

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

My vehicle was making a noise that was not normal.

My vehicle was making a noise that was not normal. After waiting for over 1.5 hrs., I had to call the number provided to me to ask if they found out what the noise was and/or if there was a problem. I understand waiting but it's helpful to the customer to get periodic updates.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you again for choosing Jim Ellis Buick GMC and we hope to see you again.

Everyone was so nice and great and fast They smiled and

Everyone was so nice and great and fast They smiled and welcomed me It was fab!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We sincerely value your business and look forward to your next visit!

Everything was very good .

Everything was very good . The employees are very nice. I would most definitely purchase another truck from Jim Ellis Buick Gmc

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

What's the low disappointment in the beginnings of the

What's the low disappointment in the beginnings of the long process but the end was great and he gave me a loan a car to use chilly gadget finished because I don't drive at night so I thought that was great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you again for choosing Jim Ellis Buick GMC and we hope to see you again.

Great service Great customer service in a very timely

Great service Great customer service in a very timely manner to have my vehicle finished and returned to me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It is great to hear everything was done quickly and to your satisfaction!

Pleasant experience.

Pleasant experience. The only thing i was surprised about was the last time i came to this location for service they surprisingly washed and cleaned the interior for another older vehicle that i owned. But my newer car wasn't.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Jim Ellis Buick GMC as your first choice for all your automotive needs!