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Jim Ellis Buick GMC

(1,868 reviews)

Reviews

(1,868 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Buick GMC from DealerRater.

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Listen to any complaints and react on them Listen to any

Listen to any complaints and react on them Listen to any complaints or concern and react on them making you feel real comfortable doing business with the dealership.

Listen to any complaints and react on them Listen to any

Listen to any complaints and react on them Listen to any complaints or concern and react on them making you feel real comfortable doing business with the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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They make you feel like family when you drive up for

They make you feel like family when you drive up for service. Honest and fair advice about your vehicle.

They make you feel like family when you drive up for

They make you feel like family when you drive up for service. Honest and fair advice about your vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I came in for a general oil change and the tire rotation

I came in for a general oil change and the tire rotation at Jim Ellis Buick GMC Atlanta. After leaving the dealership, I discovered an oil leak due to improperly sealed components. I was headed on a ministry related business trip and could've been left stranded, had I not made a timely call to the manager. This situation could have resulted in severe motor damage. I'm very disappointed with the lack of attention to detail. While I've had a good experience at Jim Ellis in the past, this has left me seriously reconsidering future visits.

I came in for a general oil change and the tire rotation

I came in for a general oil change and the tire rotation at Jim Ellis Buick GMC Atlanta. After leaving the dealership, I discovered an oil leak due to improperly sealed components. I was headed on a ministry related business trip and could've been left stranded, had I not made a timely call to the manager. This situation could have resulted in severe motor damage. I'm very disappointed with the lack of attention to detail. While I've had a good experience at Jim Ellis in the past, this has left me seriously reconsidering future visits.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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They're very understanding that we love the

They're very understanding that we love the experience/knowledge. The transaction was very excellent. Job Well Done!

They're very understanding that we love the

They're very understanding that we love the experience/knowledge. The transaction was very excellent. Job Well Done!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC and we hope to see you again soon!

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The follow-up phones calls from the beginning to the end

The follow-up phones calls from the beginning to the end of the purchase were prompt. All questions were answered and the financing went smoothly.

The follow-up phones calls from the beginning to the end

The follow-up phones calls from the beginning to the end of the purchase were prompt. All questions were answered and the financing went smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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It was a pleasant, quiet and nice experience.

It was a pleasant, quiet and nice experience. Rodney was not pushy and answered all of my questions

It was a pleasant, quiet and nice experience.

It was a pleasant, quiet and nice experience. Rodney was not pushy and answered all of my questions

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!

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Knowledgeable and courteous Mr.

Knowledgeable and courteous Mr. Downs did an outstanding job. Having bought many cars; he is an asset to your dealership.

Knowledgeable and courteous Mr.

Knowledgeable and courteous Mr. Downs did an outstanding job. Having bought many cars; he is an asset to your dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

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Quick and professional Excellent customer service very

Quick and professional Excellent customer service very professional my salesman went above and beyond I'm grateful

Quick and professional Excellent customer service very

Quick and professional Excellent customer service very professional my salesman went above and beyond I'm grateful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

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Larsen Hugh is very knowledgeable and professional with

Larsen Hugh is very knowledgeable and professional with the understanding of his customer from the beginning of the road to the end of the road. I was so impressed with his expectations through it all. Job Well Done!!

Larsen Hugh is very knowledgeable and professional with

Larsen Hugh is very knowledgeable and professional with the understanding of his customer from the beginning of the road to the end of the road. I was so impressed with his expectations through it all. Job Well Done!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're pleased to know we have been able to exceed your expectations and really help you out!

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Es un buen diler y tambien son muy amables con los

Es un buen diler y tambien son muy amables con los clientes buen servicio se los recomiendo.

Es un buen diler y tambien son muy amables con los

Es un buen diler y tambien son muy amables con los clientes buen servicio se los recomiendo.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, we are very happy to have provided you with such a positive experience!

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