Joe Machens Chrysler Dodge Jeep Ram

I was able to buy at great car at a good price and they were very helpful.

Sold me a nice 2022 Grand Cherokee at full price and offered a $500 coupon if purchased immediately. We ask about a trade in for our old Jeep, which we didn’t have with us, so they were going to send a driver to pick it up in a few days (200 mile trip) which they agreed to, but pulled the coupon offer. We purchased the 2022 immediately, but next day asked about not doing the trade in as we had a friend who wanted to buy our old Jeep. Machens group said okay, as they were not going to have to drive 200 miles round trip to pick it up…. But, they would NOT honor the $500 coupon that they originally offered with the full price payment. AND, we made a 2nd 200 mile round trip to deliver the cashier’s check (adjusted full payment) to them (without trade in) for purchase. BAD business!!

I needed a “mom” vehicle and was treated like a princess. I got top dollar for my trade in and the dealer was very patient with me as I navigated through what I was looking for! I felt no pressure to buy. I was offered extended warranties but never any pressure to add anything. It was a whole day ordeal but they were busy. I left with a great family vehicle and I am very happy with my experience. I will use them again.

Worst experience ever dealing with a dealership. Lied to from the get go, took the car to bank, approved for entire amount, took it by a shop to get a look over and they found the oil filter housing was leaking & flex pipes for exhaust were going to have to be replaced SOON. Went back to dealership with estimate sheet of almost $1,000 and told them I'd take the vehicle if they took the $990 ($18,990) off the price & fix the issues. Salesman went to service department and came back with " we can't just take money off of a car that doesn't belong to us" (car was from another one of their lots) and "they would fix the issues". So I went ahead and purchased the vehicle believing they would stand by their word. This was August 5th. Car was to be done by August 8th, due to my vehicle had been totaled in an accident and I needed to get the rental returned. They called and told me the repairs had been made & "yay us" they found a wheel bearing bad and it would be $1,500!" I informed them I wasn't paying $1,500 to have one wheel bearing replaced and was it gold plated? Response was "they were eating the cost". Fast forward to Monday when I went to pick my car up, they refused to give me ANY paperwork showing simply what had been done & mileage when it was done. Told me "it'll be on your Carfax". So after I asked for the 2nd key to the car they told me it was at the other lot they pulled it from, and "would be sent out with my title". On August 10th I had a hard inquiry on my credit from said dealership, which I told them NOT to run as I was already approved thru my bank. So on August 11th I went to the shop I had it looked at prior to purchasing and hd them check if the repairs had actually been made since, the oil filter housing had been changed but not the flex pipes. I then went to the dealership and asked for the GM, was told it was his day off and spoke to Josh. I voiced my frustrations to him and was assured it would be done, they would have to order the parts & they would get my 2nd key sent down and he would print me out paperwork I had wanted to show repair work. I asked if he would let me know when the parts came in & please schedule me an appointment and I would wait with my car. Well, the parts came in, they wanted me to leave my car all day. I found another place to have them put on, why would I want a place that supposedly already fixed it, work on my vehicle???!!! This was the FIRST and LAST time I EVER buy from ANY McLarty Group owned dealership!!

Service department was rude and absolutely awful. My truck set there for 2 days when I finally had to just go take it back and try to drive it the 31/2 hour drive to get it home. Luckily made it home with it. I will never buy or have a vehicle worked on there again!

The service department took my 2021 Ram on a 2:30 appointment for an oil change on a Saturday. They changed my oil and stayed after they closed at 3 to do a fuel filter change to get me going. Excellent customer service and they did a great job.

Great service experience, had a flat tire , brought it in for repair . Very nice service advisor, got me in and out super fast , super price !!

We enjoyed our experience with Joe Machens CDJR. We purchased a 2021 Dodge Durango R/T. Jordan was great and everyone was very accommodating. It was not a high pressure environment which is what I enjoyed most. We will continue to work with them into the future.

We've purchased four cars from Machens, all with varying degrees of headache and success. Most recently, I purchased a 2021 Dodge Durango. I love the vehicle, and the purchase experience was flawless. I highly recommend working with Aaron Veal. He was straightforward, pleasant, and had a great attitude. He was also able to answer all of my questions. We have not yet had the vehicle serviced, which is typically where our past issues have arisen, but the car purchasing process was great.

Scam Alert!!! Joe Machens Dealerships Try to force Gap Insurance and warranty’s on buyers!! Don’t deal with Frank in Finance Department, he said “the bank said you had to have Gap Insurance to do the deal”. I asked give me the number to the Bank. Frank’s response was “there is no number it’s just a computer”. This is a SCAM by JOE MACHENS DEALERSHIP’S !!!! They look out for Company not Customer!!!! Scam Scam