Grand Valley Auto Sales

Purchased a 2010 Dodge Ram from this dealership with the following experience: Got pre-approval before arrival from Westlake Financial, which the dealership is partnered with, only to find out that the "numbers are just made up". I was then counter offered a ridiculous car loan option in return, doubling the APR from the pre-approval (13%), 3 more years term, and going from a $2,000 trade in to a $250 trade in (insultingly low for a trade-in that had less miles than the vehicle it was being traded in for). After I made them fully aware that this was unacceptable, was essentially bullied into continuing the process of the purchase from multiple salesman. And trust me, I'm now fully aware I should have just walked away at that point. After we worked out finances to a much better rate and term, even compared to the pre-approval (With the help of a close friend as a cosigner and his awesome bank's lending team), finally started getting everything ready to close on the vehicle. The only issue I had with vehicle at this time was a cracked windshield from side to side. I was guaranteed by multiple staff members that the windshield would be replaced by the dealership, even after purchase, since it's a safety item and usually something a dealership would not sell without doing in the first place. After closing the deal, found out from the salesman, Tyler Erkman, that not only was the windshield cracked, but they never actually inspected the vehicle ever (which would have been nice to know before I bought the vehicle all the way). That means they never did their multi-point inspection like they were all so proud of exclaiming to potential customers looking at vehicles. After hearing this, took it immediately to a trusted mechanic, only to have a $2,000 repair bill after 2 days due to bad CV axles, practically no shock absorbers in the rear, and metal on metal pads in the rear. I would also like to point out that they never called back to replace the windshield that they promised multiple times to replace. So, at the end of the day, got a truck with $2.5k worth of repairs within the first 2 weeks of ownership, and ghosted from the dealership, even after multiple times trying to get a hold of the salesman/staff on the windshield and safety inspection they should have done. Am I at fault for a lot of this? I would say yes, because I should have had the vehicle inspected before buying the vehicle and had a pre-approval from a actual reputable bank first, however the dealership fell back on their promise to inspect every vehicle for safety issues and to replace the windshield that made the vehicle essentially illegal to drive for the first 2 weeks of ownership. In conclusion, if you do find a vehicle that you really want at this dealership, have it inspected at a third party reputable mechanic shop first to make sure that you're not buying a vehicle that's going to need a lot of repairs right out of the gate. And have them do all of the work that they promised to do before you sign the paperwork, because they will not keep their promises.

Gracias Eddie Rodriguez por tu ayuda, exelente servicio, el trato de Eddie y sus companeros fue muy amable, estoy muy satisfecha por la compra de nuestro vehiculo GRACIAS

Would not recommend this dealership....sold us a very defective car. I feel they took advantage of my young granddaughter. Had car 3 weeks broke down 2 times

These guys were great, they take the time and listen to what the customer says , and don’t try to blow smoke up you xxx just to make a sale.they will do what ever it takes to get you in the right vehicle for you, not them but you. Thanks guys

i got a 2012 mercedes that i love. it is a very nice car that we got and i want to thank chris for his help. thank you grand valley

Chris was very professional in helping our company with the purchase of our work truck. We spoke early in the morning and set the expectation that we had an expedited timeline hoping they could help. Chris and the GVA team far exceeded our expectations.

Chris helped us find a good f150 that was what I was looking for. We like it a lot and chris was very nice thank you

After a pretty terrible experience at another local dealership it was refreshing to meet chris at GVA... he provided great service for us and helped us out of our predicament and got us a vehicle we absolutely love. Thanks chris

We are loyal customer to GVA. The staff is awesome! Josh has always worked with us and helps make things possible by keeping us within our budge. Chance is a great salesmen. He's very understanding and patient when decision making. He goes an extra mile to help. (Come to him!) Luke, whom we've completed paperwork is also someone great from the staff. All together they are a great, helpful team!!

Chris did a great job communicating with us during the entire process. we were looking for a second taurus and chris was able to deliver exactly what we wanted